Lexmark C3224 User Manual
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Lexmark C3224 User Manual

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C3224, C3326, C3426, CS331,
CS431 Printers
User's Guide
April 2020
www.lexmark.com
Machine type(s):
1500
Models:
218, 638, 836, 8c6

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Summary of Contents for Lexmark C3224

  • Page 1 C3224, C3326, C3426, CS331, CS431 Printers User's Guide April 2020 www.lexmark.com Machine type(s): 1500 Models: 218, 638, 836, 8c6...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Printer configurations............................10 Using the control panel............................11 Customizing the home screen........................12 Understanding the status of the indicator light..................12 Selecting paper..............................13 Set up, install, and configure..............18 Selecting a location for the printer........................
  • Page 3 Contents Placing separator sheets between copies....................37 Canceling a print job............................37 Adjusting toner darkness..........................37 Use printer menus..................38 Menu map................................38 Device...................................38 Print..................................48 Paper..................................54 Network/Ports..............................56 Security................................68 Cloud Connector............................... 72 Reports................................. 72 Troubleshooting..............................73 Maintain the printer..................74 Checking the status of parts and supplies....................74 Configuring supply notifications........................
  • Page 4 Contents Recycle and dispose................. 140 Recycling Lexmark products.........................140 Recycling Lexmark packaging........................140 Notices......................141 Index......................153...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components.

  • Page 8: Learn About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
  • Page 9 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.

  • Page 10: Printer Configurations

    Learn about the printer Printer configurations Lexmark CS331, Lexmark C3224, Lexmark C3326 printers Control panel Standard bin Manual feeder 250‑sheet tray Lexmark CS431, Lexmark C3426 printers Control panel Standard bin Manual feeder Standard 250‑sheet tray Optional 250‑sheet tray Note: Supported only in some printer models.

  • Page 11: Using The Control Panel

    Learn about the printer Using the control panel Lexmark CS331, Lexmark C3224, Lexmark C3326 printers Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Right arrow button • Scroll through menus or move between screens and menu options.

  • Page 12: Customizing The Home Screen

    Learn about the printer Lexmark CS431, Lexmark C3426 printers Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Home button Go to the home screen.

  • Page 13: Selecting Paper

    Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
  • Page 14 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
  • Page 15 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
  • Page 16 Learn about the printer Paper size Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Universal 25.4 x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm (8.5 x 11.69 in.) Universal 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.)
  • Page 17 Learn about the printer Paper type Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Labels Envelopes Supported paper weights Paper type and weight Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Light paper 60–74.9 g/m grain long (16–19.9‑lb bond) Plain paper 75–90.3 g/m...

  • Page 18: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 19: Attaching Cables

    Set up, install, and configure Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

  • Page 20: Setting Up And Using The Home Screen Applications

    Set up, install, and configure Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 21 Set up, install, and configure Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect. Log in to your cloud service provider account. Grant permissions.

  • Page 22: Loading Paper And Specialty Media

    Set up, install, and configure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks > Add Folder, and then type a folder name. Note: To limit access to the folder, enter a PIN. Click Save.
  • Page 23 Set up, install, and configure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. •...
  • Page 24 Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
  • Page 25 Set up, install, and configure Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing.

  • Page 26: Installing And Updating Software, Drivers, And Firmware

    Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. Open a web browser, and then type the printer IP address in the address field.
  • Page 27 Set up, install, and configure Browse to the flash file. Click Upload. Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address field.

  • Page 28: Networking

    Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
  • Page 29 Set up, install, and configure Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point. •...
  • Page 30 Set up, install, and configure For non‑touch‑screen printer models, press to navigate through the settings. Connecting using Wi‑Fi Direct From the mobile device, go to the settings menu. Enable Wi‑Fi, and then tap Wi‑Fi Direct. Select the printer SSID. Confirm the connection on the printer control panel. Connecting using Wi‑Fi From the mobile device, go to the settings menu.

  • Page 31: Configuring The Smtp Server

    Set up, install, and configure Configuring the SMTP server Note: In some printer models, this setting can be configured only from the Embedded Web Server. From the control panel From the control panel, navigate to: Settings > Device > Notifications > E‑mail Alerts Setup > E‑mail Setup Configure the settings.

  • Page 32: Secure The Printer

    Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: Settings >...

  • Page 33: Print

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
  • Page 34 Print Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. From your Android mobile device, launch a compatible application or select a document from your file manager.

  • Page 35: Configuring Confidential Jobs

    Print Configuring confidential jobs In some printer models, this setting can be configured only from the Embedded Web Server. Using the control panel From the home screen, touch: Settings > Security > Confidential Print Setup Configure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address field.

  • Page 36: Printing From A Cloud Connector Profile

    Print For Macintosh users With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. From the print options or Copies & Pages menu, choose Job Routing. Select the print job type (Confidential, Repeat, Reserve, or Verify). If the print job is confidential, then assign a user name and a four‑digit PIN.

  • Page 37: Placing Separator Sheets Between Copies

    Print Placing separator sheets between copies From the home screen, navigate to: Settings > Print > Layout > Separator Sheets > Between Copies For non-touch-screen printer models, press to navigate through the settings. Print the document. Canceling a print job From the printer control panel For touch‑screen printer models, do the following: From the home screen, touch Cancel a job.

  • Page 38: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Information Sent to Lexmark • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About this Printer Print •...
  • Page 39 Use printer menus Menu item Description Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard. Keyboard Select a language as a keyboard type. Keyboard Type Notes: [List of languages] •...
  • Page 40 Use printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
  • Page 41 Use printer menus Notifications Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Configure notification settings when the printer requires user intervention. Custom Supply Notifications Note: This menu item appears only in the Embedded Web Server.
  • Page 42 Use printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*)
  • Page 43 Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
  • Page 44 Use printer menus Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
  • Page 45 Use printer menus Menu item Description Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level.
  • Page 46 Use printer menus Menu item Description Print Configuration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
  • Page 47 Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Send Logs Send diagnostic information to Lexmark. Cancel Send...

  • Page 48: Print

    Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
  • Page 49 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
  • Page 50 Use printer menus Menu item Description Print All Order Specify the order in which held and confidential jobs are printed when Print All is selected. Alphabetical* Newest First Oldest First Note: An asterisk (*) next to a value indicates the factory default setting. Quality Menu item Description...
  • Page 51 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
  • Page 52 Use printer menus Menu item Description Wait Timeout Time Set the time in seconds for the printer to wait for more data before canceling a print job. 15–65535 (40*) Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 53 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.

  • Page 54: Paper

    Use printer menus Menu item Description Scaling Adjust the image to fit the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation Specify the orientation of text and graphics on the page.
  • Page 55 Use printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.

  • Page 56: Network/Ports

    Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify how a network is connected. Auto* Standard Network Wireless Network Status Show the printer network status and connectivity settings. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
  • Page 57 Use printer menus Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 58 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.
  • Page 59 Use printer menus Menu item Description IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
  • Page 60 Use printer menus Menu item Description IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6...
  • Page 61 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
  • Page 62 Use printer menus Menu item Description DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections.
  • Page 63 Use printer menus Menu item Description SNMP Versions 1 and 2c Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name...
  • Page 64 Use printer menus Menu item Description Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) •...
  • Page 65 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers.
  • Page 66 Use printer menus Menu item Description Enable FTP/TFTP Send files using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.
  • Page 67 Use printer menus Menu item Description Enable USB Port Enable the standard USB port. Disable Enable* Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...

  • Page 68: Security

    Use printer menus Google Cloud Print Menu item Description Registration Register the printer to the Google Cloud Print server. Register Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally.
  • Page 69 Use printer menus Menu item Description Manage Permissions Control access to the printer menus. Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates...
  • Page 70 Use printer menus Certificate Management Menu item Menu item Configure Certificate Defaults Set the default values for generated certificates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
  • Page 71 Use printer menus Menu item Description Confidential Job Expiration Set the expiration time for confidential print jobs. Off* Notes: 1 Hour • If this menu item is changed while confidential print jobs reside in the printer 4 Hours memory, then the expiration time for those print jobs does not change to the 24 Hours new default value.

  • Page 72: Cloud Connector

    Use printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Security Reset Jumper Specify user access to the printer. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. •...

  • Page 73: Troubleshooting

    Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Network Menu item...

  • Page 74: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > Reports > Device > Device Statistics For non‑touch‑screen printer models, press to navigate through the settings. From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 75: Viewing Reports

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 76 20N4XK0 20N5XK0 Supported only in the Lexmark CS331 printer model. Supported only in the Lexmark CS431 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CS331 Regular high yield print cartridges Item Part number...
  • Page 77 Maintain the printer Lexmark C3224, C3326, and C3426 Return Program print cartridges Item United States European Asia Pacific Latin America Rest of Europe, and Canada Economic Area Distribution Middle East, and Africa Return Program print cartridges Cyan C3210C0 C3220C0 C3230C0...

  • Page 78: Replacing Parts And Supplies

    Maintain the printer Lexmark C3426 Regular extra high yield print cartridges Item Part number Cyan C340X20 Magenta C340X30 Yellow C340X40 Black C340X10 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00 Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge.
  • Page 79 Maintain the printer Pull out the print cartridge tray. Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge.
  • Page 80 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle Remove the used waste toner bottle.
  • Page 81 Maintain the printer Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray.
  • Page 82 Maintain the printer Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 83 Maintain the printer Open the front door, and then firmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
  • Page 84 Maintain the printer Remove the tray. Remove the waste toner bottle. Position the printer on its side.
  • Page 85 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
  • Page 86 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.

  • Page 87: Cleaning The Printer

    Maintain the printer Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer.

  • Page 88: Moving The Printer To Another Location

    Maintain the printer Hibernate mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Hibernate Timeout For non-touch-screen printer models, press to navigate through the settings. Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: •...

  • Page 89: Shipping The Printer

    • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.

  • Page 90: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 91: Network Connection Problems

    Troubleshoot a problem Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2.

  • Page 92: Issues With Supplies

    Note: To find the region settings of the printer and print cartridge, print the Print Quality Test Pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer.

  • Page 93: Clearing Jams

    Troubleshoot a problem Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used.
  • Page 94 Troubleshoot a problem Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. •...
  • Page 95 Troubleshoot a problem Identifying jam locations Notes: • When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. •...
  • Page 96 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
  • Page 97 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 98 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 99 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 100 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 101 Troubleshoot a problem Insert the manual feeder and the tray. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
  • Page 102 Troubleshoot a problem • Fuser area...
  • Page 103 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.

  • Page 104: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 105 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
  • Page 106 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 107: Printing Problems

    Troubleshoot a problem Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notifications > Jam Content Recovery For non‑touch‑screen printer models, press to navigate through the settings. In the Jam Recovery menu, select On or Auto.
  • Page 108 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the print driver. Print the document. Is the document printed? Confidential and other held documents do not print Action Step 1 The problem is Go to step 2.
  • Page 109 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
  • Page 110 Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 111 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types For non‑touch‑screen printer models, press to navigate through the settings.
  • Page 112 Troubleshoot a problem Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 114 “Ghost images”...
  • Page 113 Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 128 page 129 page 130 page 132 “Horizontal white lines” on “Vertical white lines” on “Repeating defects” on page 133 page 134 page 136 Blank or white pages...
  • Page 114 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 115 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
  • Page 116 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 117 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 118 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 119 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 120 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 121 Troubleshoot a problem Action Step 7 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 122 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridge of the missing color. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 123 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
  • Page 124 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 125 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 3 Go to step 4.
  • Page 126 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 127 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact customer The problem is Open the front door, and then firmly push it down.
  • Page 128 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 129 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 130 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 131 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 132 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 133 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 134 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 135 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...

  • Page 136: Color Quality Problems

    Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance...
  • Page 137 Troubleshoot a problem Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor.
  • Page 138 Troubleshoot a problem What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations).

  • Page 139: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 140: Recycle And Dispose

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

  • Page 141: Notices

    For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
  • Page 142 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.
  • Page 143 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
  • Page 144 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
  • Page 145 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
  • Page 146 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number LEX-M08-001;...
  • Page 147 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 148 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
  • Page 149 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 150 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 151 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 152 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.

  • Page 153: Index

    36 using 11 creating a Cloud Connector canceling a print job profile 20 from the computer 37 genuine Lexmark parts and creating bookmarks 21 from the printer control supplies 75 creating folders panel 37 genuine parts and supplies 75...
  • Page 154 Google Cloud Print 68 images cut off on print 127 HTTP/FTP Settings 65 importing a configuration file Image 53 using the Embedded Web Information Sent to Lexmark 43 Server 27 ordering supplies IPSec 63 incorrect margins 118 print cartridge 75...
  • Page 155 38 pick tires 82 blank pages 113 printer messages tray 81 crooked print 126 Non‑Lexmark supply 92 replacing supplies dark print 114 Replace cartridge, printer region print cartridge 78 ghost images on prints 116 mismatch 92...
  • Page 156 26 unlinking 26 updating firmware 26 troubleshooting USB printer port 19 cannot open Embedded Web using genuine Lexmark parts and Server 91 supplies 75 FAQ about color printing 137 using the control panel 11 printer is not responding 90...

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