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Lexmark CS963 User Manual

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CS963 Printer

User's Guide

June 2024

www.lexmark.com

Machine type:

5066

Model:

680

Table of Contents

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Table of Contents

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Summary of Contents for Lexmark CS963

Page 1 CS963 Printer User's Guide June 2024 www.lexmark.com Machine type: 5066 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer conﬁgurations............................10 Using the control panel............................ 12 Home screen icons............................12 Colors of the indicator light..........................13 Locating the security slot..........................14 Selecting paper..............................14 Additional printer features and support......................
Page 3 Contents Conﬁguring conﬁdential jobs........................240 Printing conﬁdential and other held jobs....................241 Printing a font sample list..........................242 Printing a directory list...........................242 Placing separator sheets in print jobs....................... 242 Canceling a print job............................242 Adjusting toner darkness..........................243 Printer menus................... 244 Menu map................................. 244 Device................................
Page 4 Enabling the USB port........................... 386 Clearing jams..............................386 Network connection problems........................433 Hardware options problems.........................434 Issues with supplies............................435 Paper feed problems............................437 Color quality problems..........................438 Contacting customer support........................440 Recycle and dispose................442 Recycling Lexmark products........................442 Recycling Lexmark packaging........................442 Notices....................... 443 Index......................458...
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Page 8: Learn About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads. Printer software • Print or fax driver • Printer ﬁrmware •...
Page 9: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to https://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number...
Page 10: Printer Configurations
Learn about the printer Locate the serial number at the right side of the printer. Printer conﬁgurations Note: Make sure to conﬁgure the printer on a ﬂat, sturdy, and stable surface. Basic model Control panel USB port Multipurpose feeder Standard 550‑sheet tray Standard bin...
Page 11 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12: Using The Control Panel
Learn about the printer Hardware option Alternative hardware option • 2000-sheet tandem tray 2 x 550-sheet tray • Cabinet Optional 550-sheet tray None Booklet ﬁnisher Staple, hole punch ﬁnisher Cannot be installed together with a booklet ﬁnisher or staple, hole punch ﬁnisher. Must be always installed together with an optional 550-sheet tray and either of the following: 2 x 550-sheet tray or 2000-sheet tandem tray.
Page 13: Colors Of The Indicator Light
Learn about the printer Icon name Function User Show if a user is logged in to the printer. Displayed information Show a customized printer information such as the printer IP address or the date and time. Supply Show the status of supplies. Notiﬁcation •...
Page 14: Locating The Security Slot
Learn about the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
Page 15 Multiple‑part forms or documents. Using recycled paper Lexmark works to reduce the environmental impact of paper by providing customers choices when it comes to printing. One way we achieve this is by testing products to ensure recycled paper may be used—speciﬁcally,...
Page 16 While no official standard exists for office equipment use of paper, Lexmark uses European Standard EN 12281 as a minimum properties standard. To ensure breadth of testing, test paper includes 100% recycled papers from North America, Europe, and Asia, and tests are conducted at 8–80% relative humidity.
Page 17 Learn about the printer Supported paper sizes Paper sizes supported by the basic conﬁguration Paper size Orientation Standard Multipurpose Two‑sided 550‑sheet tray feeder printing 4x6 Card Short‑edge feed ✓ Long‑edge feed Short‑edge feed ✓ ✓ ✓ 105 x 148 mm Long‑edge feed (4.13 x 5.83 in.) 1/3 A4...
Page 18 Learn about the printer Paper size Orientation Standard Multipurpose Two‑sided 550‑sheet tray feeder printing Letter Short‑edge feed ✓ ✓ 215.9 x 279.4 mm Long‑edge feed ✓ ✓ ✓ (8.5 x 11 in.) Folio Short‑edge feed ✓ ✓ ✓ 215.9 x 330.2 mm (8.5 x 13 in.) Oﬁcio (Mexico) Short‑edge feed...
Page 19 Learn about the printer Paper size Orientation Standard Multipurpose Two‑sided 550‑sheet tray feeder printing Envelope (Commercial #10) Short‑edge feed ✓ ✓ 104.8 x 241.3 mm (4.12 x 9.5 in.) Envelope (Monarch 7‑3/4) Short‑edge feed ✓ ✓ 98.4 x 190.5 mm (3.875 x 7.5 in.) Envelope (DL) Short‑edge feed...
Page 20 Learn about the printer Paper size Orientation Optional 2 x 550‑sheet 2000‑sheet 1500‑sheet 550-sheet tray tandem tray tray tray Short‑edge feed ✓ ✓ 148 x 210 mm Long‑edge feed ✓ ✓ (5.83 x 8.27 in.) Short‑edge feed ✓ ✓ 210 x 297 mm Long‑edge feed ✓...
Page 21 Learn about the printer Paper size Orientation Optional 2 x 550‑sheet 2000‑sheet 1500‑sheet 550-sheet tray tandem tray tray tray 12x18 Short‑edge feed ✓ ✓ 304.8 x 457.2 mm (12 x 18 in.) SRA3 Short‑edge feed ✓ ✓ 320.04 x 449.58 mm (12.6 x 17.7 in.) Envelope (Choukei #3) Short‑edge feed X...
Page 22 Learn about the printer Paper sizes supported by the output bins Note: The paper transport and either of the staple, hole punch ﬁnisher or booklet ﬁnisher are installed to the printer. Paper size Orientation Paper transport + Staple, hole punch Paper transport + Booklet ﬁnisher ﬁnisher Standard...
Page 23 Learn about the printer Paper size Orientation Paper transport + Staple, hole punch Paper transport + Booklet ﬁnisher ﬁnisher Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher (Paper (Finisher offset bin) transport (Finisher offset bin)
Page 24 Learn about the printer Paper size Orientation Paper transport + Staple, hole punch Paper transport + Booklet ﬁnisher ﬁnisher Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher (Paper (Finisher offset bin) transport (Finisher offset bin)
Page 25 Learn about the printer Paper size Orientation Paper transport + Staple, hole punch Paper transport + Booklet ﬁnisher ﬁnisher Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher (Paper (Finisher offset bin) transport (Finisher offset bin)
Page 26 Learn about the printer Paper transport with folding option Paper transport with folding option + Booklet + Staple, hole punch ﬁnisher ﬁnisher Paper size Orientation Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher...
Page 27 Learn about the printer Paper transport with folding option Paper transport with folding option + Booklet + Staple, hole punch ﬁnisher ﬁnisher Paper size Orientation Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher...
Page 28 Learn about the printer Paper transport with folding option Paper transport with folding option + Booklet + Staple, hole punch ﬁnisher ﬁnisher Paper size Orientation Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher...
Page 29 Learn about the printer Paper transport with folding option Paper transport with folding option + Booklet + Staple, hole punch ﬁnisher ﬁnisher Paper size Orientation Standard Bin 1 (Finisher Bin 2 Standard Bin 1 (Finisher Bin 2 Bin 3 stapler/punch, (Paper stapler/punch, (Finisher...
Page 30 Learn about the printer Paper size Orientation Staple Single Dual Dual Left 1/3 A4 Short‑edge feed Long‑edge feed Short‑edge feed 148 x 210 mm Long‑edge feed (5.83 x 8.27 in.) Short‑edge feed ✓ ✓ ✓ 210 x 297 mm Long‑edge feed ✓...
Page 31 Learn about the printer Paper size Orientation Staple Single Dual Dual Left 12x18 Short‑edge feed 304.8 x 457.2 mm (12 x 18 in.) SRA3 Short‑edge feed 320.04 x 449.58 mm (12.6 x 17.7 in.) Envelope (Choukei #3) Short‑edge feed 120 x 235 mm (4.75 x 9.25 in.) Hagaki Short‑edge feed...
Page 32 Learn about the printer Paper sizes supported by the staple, hole punch ﬁnisher Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole 4x6 Card Short‑edge feed Long‑edge feed Short‑edge feed 105 x 148 mm (4.13 x Long‑edge 5.83 in.) feed...
Page 33 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole Executive Short‑edge ✓ ✓ ✓ ✓ feed 184.2 x 266.7 mm Long‑edge ✓ ✓ ✓ ✓ ✓ ✓ (7.25 x feed 10.5 in.) Letter Short‑edge ✓...
Page 34 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole Hagaki Short‑edge feed 100 x 148 mm (3.94 x 5.83 in.) Short‑edge Envelope feed 176 x 250 mm (6.93 x 9.84 in.) Envelope Short‑edge (Commercia feed...
Page 35 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole Envelope Short‑edge (ISO C5) feed 162 x 229 mm (6.38 x 9 in.) Paper sizes supported by the booklet ﬁnisher Paper size Orientation Staple Hole punch Single...
Page 36 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole JIS B4 Short‑edge ✓ ✓ ✓ ✓ ✓ feed 257 x 364 mm (10.12 x 14.33 in.) Statement Short‑edge ✓ feed 139.7 x 215.9 mm Long‑edge ✓...
Page 37 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole SRA3 Short‑edge feed 320.04 x 449.58 mm (12.6 x 17.7 in.) Envelope Short‑edge (Choukei feed 120 x 235 mm (4.75 x 9.25 in.) Hagaki Short‑edge feed...
Page 38 Learn about the printer Paper size Orientation Staple Hole punch Single Dual Dual Left Two-hole Three-hole Four-hole Envelope Short‑edge (DL) feed 110 x 220 mm (4.33 x 8.66 in.) Envelope Short‑edge (ISO C4) feed 229 x 324 mm (9 x 12.8 in.) Envelope Short‑edge (ISO C5)
Page 39 Learn about the printer Paper size Orientation Paper transport with folding option only C-fold Z-fold Z-fold half sheet V-fold Standard bin Standard bin Standard bin Standard bin JIS B5 Short‑edge feed X 182 x 257 mm Long‑edge feed (7.17 x 10.1 in.) JIS B4 Short‑edge feed X ✓...
Page 40 Learn about the printer Paper size Orientation Paper transport with folding option only C-fold Z-fold Z-fold half sheet V-fold Standard bin Standard bin Standard bin Standard bin Hagaki Short‑edge feed X 100 x 148 mm (3.94 x 5.83 in.) B5 Envelope Short‑edge feed X 176 x 250 mm (6.93 x 9.84 in.)
Page 41 Learn about the printer Paper size Orientation Paper transport + Booklet ﬁnisher V-fold multiple V-fold Bin 2 Standard bin, bin 1, bin 2 Short‑edge feed 148 x 210 mm Long‑edge feed (5.83 x 8.27 in.) Short‑edge feed ✓ ✓ 210 x 297 mm Long‑edge feed (8.27 x 11.7 in.) Short‑edge feed...
Page 42 Learn about the printer Paper size Orientation Paper transport + Booklet ﬁnisher V-fold multiple V-fold Bin 2 Standard bin, bin 1, bin 2 12x18 Short‑edge feed ✓ ✓ 304.8 x 457.2 mm (12 x 18 in.) SRA3 Short‑edge feed ✓ ✓...
Page 43 Learn about the printer Paper sizes supported by the paper transport with folding option and staple, hole punch ﬁnisher Paper size Orientation Paper transport with folding option + Staple, hole punch ﬁnisher C-fold Z-fold Z-fold half sheet V-fold Bin 2 Bin 2 Standard bin, bin 2 Standard bin, bin 2...
Page 44 Learn about the printer Paper size Orientation Paper transport with folding option + Staple, hole punch ﬁnisher C-fold Z-fold Z-fold half sheet V-fold Bin 2 Bin 2 Standard bin, bin 2 Standard bin, bin 2 Oﬁcio (Mexico) Short‑edge feed ✓ ✓...
Page 45 Learn about the printer Paper size Orientation Paper transport with folding option + Staple, hole punch ﬁnisher C-fold Z-fold Z-fold half sheet V-fold Bin 2 Bin 2 Standard bin, bin 2 Standard bin, bin 2 Envelope (ISO C4) Short‑edge feed X 229 x 324 mm (9 x 12.8 in.) Envelope (ISO C5)
Page 46 Learn about the printer Paper size Orientation Paper transport with folding option + Booklet ﬁnisher Z-fold half V-fold C-fold Z-fold V-fold sheet multiple Standard bin, Standard bin, Bin 3 Bin 3 Bin 2 bin 1, bin 2, bin bin 1, bin 3 Statement Short‑edge feed X 139.7 x 215.9 mm...
Page 47 Learn about the printer Paper size Orientation Paper transport with folding option + Booklet ﬁnisher Z-fold half V-fold C-fold Z-fold V-fold sheet multiple Standard bin, Standard bin, Bin 3 Bin 3 Bin 2 bin 1, bin 2, bin bin 1, bin 3 B5 Envelope Short‑edge feed X 176 x 250 mm...
Page 48 Learn about the printer Paper size Orientation Offset stacker Staple ﬁnisher 1/3 A4 Short‑edge feed Long‑edge feed Short‑edge feed ✓ ✓ 148 x 210 mm Long‑edge feed ✓ ✓ (5.83 x 8.27 in.) Short‑edge feed ✓ ✓ 210 x 297 mm Long‑edge feed ✓...
Page 49 Learn about the printer Paper size Orientation Offset stacker Staple ﬁnisher Ledger Short‑edge feed ✓ ✓ 279.4 x 431.8 mm (11 x 17 in.) 12x18 Short‑edge feed 304.8 x 457.2 mm (12 x 18 in.) SRA3 Short‑edge feed 320.04 x 449.58 mm (12.6 x 17.7 in.) Envelope (Choukei #3) Short‑edge feed...
Page 50 Learn about the printer Paper sizes supported by the output bins Paper size Orientation Paper transport + Staple, hole Paper transport + Booklet punch ﬁnisher ﬁnisher Bin 1 Bin 1 4x6 Card Short‑edge feed X Long‑edge feed X Short‑edge feed X 105 x 148 mm Long‑edge feed X (4.13 x 5.83 in.)
Page 51 Learn about the printer Paper size Orientation Paper transport + Staple, hole Paper transport + Booklet punch ﬁnisher ﬁnisher Bin 1 Bin 1 Oﬁcio (Mexico) Short‑edge feed ✓ ✓ 215.9 x 340.4 mm (8.5 x 13.4 in.) Legal Short‑edge feed ✓ ✓...
Page 52 Learn about the printer Paper size Orientation Paper transport + Staple, hole Paper transport + Booklet punch ﬁnisher ﬁnisher Bin 1 Bin 1 Envelope (DL) Short‑edge feed X 110 x 220 mm (4.33 x 8.66 in.) Envelope (ISO C4) Short‑edge feed X 229 x 324 mm (9 x 12.8 in.) Envelope (ISO C5)
Page 53 Learn about the printer Paper size Orientation Paper transport with folding Paper transport with folding option + Staple, hole punch option + Booklet ﬁnisher ﬁnisher Bin 1 Bin 1 JIS B5 Short‑edge feed ✓ ✓ 182 x 257 mm Long‑edge feed ✓ ✓...
Page 54 Learn about the printer Paper size Orientation Paper transport with folding Paper transport with folding option + Staple, hole punch option + Booklet ﬁnisher ﬁnisher Bin 1 Bin 1 Envelope (Choukei #3) Short‑edge feed X 120 x 235 mm (4.75 x 9.25 in.) Hagaki Short‑edge feed X 100 x 148 mm...
Page 55 Learn about the printer Supported paper weights Standard or optional 550‑sheet tray, Multipurpose feeder Two‑sided printing 2 x 550-sheet tray, 1500‑sheet tray, and 2000-sheet tandem tray 60–300 g/m 60–300 g/m 60–220 g/m (16–80‑lb bond) (16–80‑lb bond) (16–59‑lb bond) Supported paper types Paper types supported by the basic conﬁguration Paper size Standard 550‑sheet tray...
Page 56 Learn about the printer Paper size Optional 550-sheet tray 2 x 550‑sheet tray 2000‑sheet tandem tray 1500‑sheet tray Glossy ✓ ✓ ✓ ✓ Heavy glossy ✓ ✓ ✓ ✓ Labels ✓ ✓ Vinyl labels ✓ ✓ Bond ✓ ✓ ✓ ✓...
Page 57 Learn about the printer Paper size Paper transport + staple, hole punch Paper transport + booklet ﬁnisher ﬁnisher Standard Bin 1 Bin 2 (paper Standard Bin 1 Bin 2 Bin 3 (paper bin (ﬁnisher (staple, transport bin (ﬁnisher (staple, (ﬁnisher transport top bin hole punch...
Page 58 Learn about the printer Paper size Paper Transport with folding option + Paper transport with folding option + booklet ﬁnisher staple, hole punch ﬁnisher Standard bin Bin 1 Bin 2 (paper Standard Bin 1 Bin 2 Bin 3 (paper (ﬁnisher top (staple, transport bin (ﬁnisher...
Page 59: Additional Printer Features And Support
Learn about the printer Paper types supported by the staple, hole punch ﬁnisher and booklet ﬁnisher Paper size Finisher top bin (standard bin) Finisher stapler bin (bin 1) Offset Hole punch Staple Fold Offset Hole punch Staple Fold Plain paper ✓...
Page 60 • Licensed features – IPDS – Bar Code • Lexmark Internal solutions port (ISP) – RS‑232C Serial Card – MarkNet N8230 Fiber Ethernet 100BASE-FX(LC), 1000BASE-SX(LC) Note: An ISD or a hard disk is required to activate Forms Merge and some IPDS features.
Page 61: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 62: Printer Ports
Set up, install, and conﬁgure 305 mm (12 in.) Rear 203 mm (8 in.) Right side 574 mm (22.6 in) Front 338 mm (13.3 in) Left side 152 mm (6 in) Printer ports CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 63: Configuring Apps And Solutions
Set up, install, and conﬁgure Printer port Function Finisher or option port Connect the printer to a ﬁnisher or an option. USB port Attach a keyboard or any compatible option. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network.
Page 64 Set up, install, and conﬁgure Running a slide show from a ﬂash drive Insert a ﬂash drive into the USB port. From the control panel, select Slideshow. Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer.
Page 65: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Conﬁguring Address Book Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 66 Set up, install, and conﬁgure Deactivating Voice Guidance In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Using two ﬁngers, do either of the following: • Select Voice Guidance, and then select OK. •...
Page 67 Set up, install, and conﬁgure Gesture Function Double‑tap the home icon using two Deactivate the Accessibility mode. ﬁngers Triple‑tap using one ﬁnger Zoom in or zoom out text and images. Note: Enable Magniﬁcation mode to use the zoom feature. Swipe right or swipe down using one Move to the next item on the screen.
Page 68 Set up, install, and conﬁgure Gesture Function Swipe left or swipe up using one Move to the previous item on the screen. ﬁnger Swipe up then down using one Move to the ﬁrst item on the screen. ﬁnger Access parts of the zoomed image that are beyond the limit of the screen. Notes: •...
Page 69 Set up, install, and conﬁgure Gesture Function Swipe up then right using one ﬁnger Increase the volume. Note: This gesture is also applicable when the printer is in normal mode. Swipe down then right using one Decrease the volume. ﬁnger Note: This gesture is also applicable when the printer is in normal mode.
Page 70 Set up, install, and conﬁgure Using the on‑screen keyboard When the on‑screen keyboard appears, do one or more of the following: • Touch a key to announce and type the character in the ﬁeld. • Drag a ﬁnger across different characters to announce and type the character in the ﬁeld. •...
Page 71: Loading Paper And Specialty Media
Set up, install, and conﬁgure Enabling spoken passwords or personal identiﬁcation numbers From the control panel, navigate to Settings > Device > Accessibility > Speak Passwords/PINs. Enable the setting. Loading paper and specialty media Setting the size and type of the specialty media For specialty media like labels, card stock, or envelopes, do the following: From the control panel, navigate to Settings >...
Page 72 Set up, install, and conﬁgure Notes: • Use the indicators on the bottom of the tray to position the guides. • Prepunched paper is supported only in the standard 550-sheet tray. • A3-size paper is supported only in the optional 550-sheet tray. Flex, fan, and align the paper edges before loading.
Page 73 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the pages are rotated to 180° when printed. When loading letterhead, do any of the following: Without a ﬁnisher With a ﬁnisher One‑sided, long‑edge printing...
Page 74 Set up, install, and conﬁgure Without a ﬁnisher With a ﬁnisher Two‑sided, short‑edge printing Two‑sided, short‑edge printing When loading prepunched paper, do any of the following: Without an optional ﬁnisher With an optional ﬁnisher One‑sided, long‑edge printing One‑sided, long‑edge printing One‑sided, short‑edge printing One‑sided, short‑edge printing Two‑sided, long‑edge printing...
Page 75 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack to the right tray insert with the printable side faceup. Notes: • Do not slide paper into the tray. • Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams.
Page 76 Set up, install, and conﬁgure Load the paper stack to the left tray insert with the printable side faceup. Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a ﬁnisher is installed, the pages are rotated to 180° when printed. When loading letterhead for one-sided printing, load it faceup with the header toward the front of the tray.
Page 77 Set up, install, and conﬁgure Loading the 1500-sheet tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Open door K. Note: To avoid jams, do not open trays while the printer is busy. Flex, fan, and align the paper edges before loading.
Page 78 Set up, install, and conﬁgure Close door K. If necessary, set the paper size and type to match the paper loaded in the tray. When loading letterhead for one-sided printing, load it facedown with the header toward the rear of the printer. When loading letterhead for two-sided printing, load it faceup with the header toward the rear of the printer.
Page 79 Set up, install, and conﬁgure When loading a different paper size, make sure to adjust the guides. Do the following: Using a ﬂat‑headed screwdriver, remove the screws from the paper guides. Remove the paper guides.
Page 80 Set up, install, and conﬁgure Align the paper guides to match the size of the paper that you are loading. Install the screws on the paper guides.
Page 81 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the side guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. Note: Make sure that the side guides ﬁt snugly against the paper.
Page 82 Set up, install, and conﬁgure Without a ﬁnisher With a ﬁnisher One‑sided, long‑edge printing One‑sided, long‑edge printing Two‑sided, long‑edge printing Two‑sided, long‑edge printing When loading prepunched paper, do either of the following: Without a ﬁnisher With a ﬁnisher One‑sided, long‑edge printing One‑sided, long‑edge printing Two‑sided, long‑edge printing Two‑sided, long‑edge printing For envelopes...
Page 83 Set up, install, and conﬁgure Load envelope with the ﬂap faceup toward the rear of the printer. Load European envelope with the ﬂap faceup entering the multipurpose feeder ﬁrst. Note: When a ﬁnisher is installed, the printer rotates the pages to 180°. Linking trays Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 84: Installing And Updating Software, Drivers, And Firmware
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 85 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 86 Set up, install, and conﬁgure Browse to the location that the ﬁle is saved. Note: The ﬁles are either saved in a ZIP or CSV format. Click Import. Adding available options in the print driver For Windows users Open the printers folder. Select the printer that you want to update, and then do either of the following: •...
Page 87 Before you begin, make sure that: • You have downloaded the latest printer ﬁrmware from https://support.lexmark.com and saved it to your ﬂash drive or computer. Note: To deploy the printer ﬁrmware, extract the FLS ﬁrmware ﬁle from the ZIP package.
Page 88: Installing Hardware Options
Set up, install, and conﬁgure Installing hardware options Installing the optional 550‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 89 Set up, install, and conﬁgure Attach the right tray cover. Pull out the 550‑sheet tray insert. Remove the upper tray cover. Remove the screws.
Page 90 Set up, install, and conﬁgure Attach the lower tray cover. Install the screws. Attach the upper tray cover. Insert the 550‑sheet tray insert.
Page 91 Set up, install, and conﬁgure Remove the cover under the right side of the printer. Align the printer with the 550‑sheet tray, and then lower it into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 92 Set up, install, and conﬁgure Pull out the standard tray insert. Secure the 550‑sheet tray to the printer.
Page 93 Set up, install, and conﬁgure Insert the standard tray insert. Secure the rear part of the 550‑sheet tray to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 94 Set up, install, and conﬁgure Installing the 2 x 550-sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 95 Set up, install, and conﬁgure Lock the caster to keep the 2 x 550‑sheet tray from moving. Align the 550‑sheet tray with the 2 x 550‑sheet tray, and then lower it into place. Note: To avoid damaging the tray, make sure to hold the front and rear sides when lifting the tray.
Page 96 Set up, install, and conﬁgure Pull out the 550‑sheet tray insert. Secure the 550‑sheet tray to the 2 x 550‑sheet tray.
Page 97 Set up, install, and conﬁgure Insert the 550‑sheet tray insert. Secure the rear part of the 550‑sheet tray to the 2 x 550‑sheet tray.
Page 98 Set up, install, and conﬁgure Remove the cover under the right side of the printer. Align the printer with the optional trays, and then lower it into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 99 Set up, install, and conﬁgure Pull out the standard tray insert. Secure the 550‑sheet tray to the printer. Insert the standard tray insert.
Page 100 Set up, install, and conﬁgure Secure the rear part of the 550‑sheet tray to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 101 Set up, install, and conﬁgure • This task requires a ﬂat‑head screwdriver. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Unpack the tandem tray, and then remove all the packing material.
Page 102 Set up, install, and conﬁgure Lock the caster to keep the tandem tray from moving. Align the 550‑sheet tray with the tandem tray, and then lower it into place. Note: To avoid damaging the tray, make sure to hold the front and rear sides when lifting the tray.
Page 103 Set up, install, and conﬁgure Pull out the 550‑sheet tray insert. Secure the 550‑sheet tray to the tandem tray. Insert the tray insert.
Page 104 Set up, install, and conﬁgure Secure the rear part of the 550‑sheet tray to the tandem tray. Remove the cover under the right side of the printer. Align the printer with the optional trays, and then lower it into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 105 Set up, install, and conﬁgure Pull out the standard tray.
Page 106 Set up, install, and conﬁgure Secure the 550‑sheet tray to the printer. Insert the tray. Secure the rear part of the 550‑sheet tray to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 107 Set up, install, and conﬁgure Installing the cabinet CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 108 Set up, install, and conﬁgure Lock the caster to keep the cabinet from moving. Attach the side cover of the 550‑sheet tray. Align the tray with the cabinet, and then lower it into place. Note: To avoid damaging the tray, make sure to hold the front and rear sides when lifting it.
Page 109 Set up, install, and conﬁgure Pull out the tray insert.
Page 110 Set up, install, and conﬁgure Secure the tray to the cabinet. Insert the tray insert. Secure the rear part of the tray to the cabinet.
Page 111 Set up, install, and conﬁgure Remove the cover under the right side of the printer. Align the printer with the cabinet and the tray, and then lower it into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 112 Set up, install, and conﬁgure Secure the 550‑sheet tray to the printer. Insert the standard tray insert. Secure the rear part of the 550‑sheet tray to the printer.
Page 113 Set up, install, and conﬁgure Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 114 Set up, install, and conﬁgure Unplug the power cord from the electrical outlet, and then from the printer. Remove the connection cover. Note: Do not throw away the cover. Remove the port cover. Note: Do not throw away the cover. Remove the screw caps from the printer.
Page 115 Set up, install, and conﬁgure Unpack the 1500‑sheet tray, and then remove all the packing material. Install the screws for the mounting bracket. Attach the mounting bracket to the printer. Note: Use the mounting bracket and screws that came with the 1500‑sheet tray.
Page 116 Set up, install, and conﬁgure Install the remaining screws. Install the 1500‑sheet tray.
Page 117 Set up, install, and conﬁgure Connect the tray cable to the printer.
Page 118 Set up, install, and conﬁgure Attach the tray cable cover. Slide the 1500‑sheet tray toward the printer.
Page 119 Set up, install, and conﬁgure Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 120 Set up, install, and conﬁgure Unpack the staple ﬁnisher, and then remove all the packing material. Install the feed guide. Remove the standard bin. Note: Do not throw away the bin. Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position.
Page 121 Set up, install, and conﬁgure Remove the backup roller. Note: Do not throw away the roller.
Page 122 Set up, install, and conﬁgure Insert the feed roller that came with the staple ﬁnisher until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller. Attach the roller cover until it clicks into place.
Page 123 Set up, install, and conﬁgure Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Remove the left rear cover. Note: Do not throw away the screw and cover. Remove the inner bin cover.
Page 124 Set up, install, and conﬁgure Align, and then insert the inner bin cover that came with the staple ﬁnisher.
Page 125 Set up, install, and conﬁgure Install the screws to the inner bin cover.
Page 126 Set up, install, and conﬁgure Attach the staple ﬁnisher slider. Insert the staple ﬁnisher. Install the mounting bracket to secure the ﬁnisher to the printer. Note: Use the screw that came with the ﬁnisher.
Page 127 Set up, install, and conﬁgure Attach the left rear cover, and then slide the staple ﬁnisher to the left. Attach the left upper trim cover that came with the ﬁnisher.
Page 128 Set up, install, and conﬁgure Insert the staple cartridge into the ﬁnisher until it clicks into place. Close the front door, and then slide the ﬁnisher toward the printer. Connect the option cable to the printer.
Page 129 Set up, install, and conﬁgure Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 130 Set up, install, and conﬁgure Attach the inner rear cover to the offset stacker. Remove the standard bin. Note: Do not throw away the bin.
Page 131 Set up, install, and conﬁgure Remove the paper transport connector cover. Note: Do not throw away the cover.
Page 132 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Align, and then install the offset stacker to the printer. Note: Make sure that the parts are securely attached and aligned to the printer.
Page 133 Set up, install, and conﬁgure Attach the protective strips of the offset stacker to the printer. Place the exit bin ﬂag into the open position.
Page 134 Set up, install, and conﬁgure Attach the bin ﬂag cover until it clicks into place. Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 135 Set up, install, and conﬁgure • This task requires a ﬂat‑head screwdriver. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Unpack the paper transport with folding option, and then remove all the packing material. Remove the standard bin.
Page 136 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position. Remove the backup roller. Note: Do not throw away the roller.
Page 137 Set up, install, and conﬁgure Insert the feed roller that came with the option until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller.
Page 138 Set up, install, and conﬁgure Attach the roller cover until it clicks into place. Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Close the front door. Remove the paper transport connector cover.
Page 139 Set up, install, and conﬁgure Remove the left rear cover. Note: Do not throw away the screw and cover. Remove the inner bin cover. Note: Do not throw away the screw and cover.
Page 140 Set up, install, and conﬁgure Align, and then insert the inner bin cover that came with the option.
Page 141 Set up, install, and conﬁgure Install the screws to the inner bin cover.
Page 142 Set up, install, and conﬁgure Attach the pieces of foam tape to the option.
Page 143 Set up, install, and conﬁgure Open door F, and then tighten the screws. Close door F. Attach the metal bracket to the option. Insert the option. Note: Make sure that the metal bracket is in front of the printer.
Page 144 Set up, install, and conﬁgure Open door F, and then using the screwdriver that came with the option, install the screw. Close door F. Install the screws into the option.
Page 145 Set up, install, and conﬁgure Attach the left rear cover. Open the front door, and then attach the cover to the left side of the printer. Close the front door.
Page 146 Set up, install, and conﬁgure Raise the bin ﬂap, and then align and attach the option bin. Install the screws to the option bin.
Page 147 Set up, install, and conﬁgure Attach the trim cover. Connect the option cable to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 148 Set up, install, and conﬁgure Installing the staple, hole punch ﬁnisher and paper transport option CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 149 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position. Remove the backup roller. Note: Do not throw away the roller.
Page 150 Set up, install, and conﬁgure Insert the feed roller that came with the paper transport until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller.
Page 151 Set up, install, and conﬁgure Attach the cover until it clicks into place. Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Close the front door. Remove the paper transport connector cover.
Page 152 Set up, install, and conﬁgure Remove the cover. Note: Do not throw away the cover.
Page 153 Set up, install, and conﬁgure Attach the metal bracket. Insert the paper transport.
Page 154 Set up, install, and conﬁgure Open handle G, and then install the screw into the front of the paper transport. Close handle G. Install the screw into the rear of the paper transport.
Page 155 Set up, install, and conﬁgure Open the front door, and then attach the cover that came with the paper transport to the left side of the printer. Close the front door. Unpack the staple, hole punch ﬁnisher. Install the stabilizer. Remove the pieces of tape around the ﬁnisher.
Page 156 Set up, install, and conﬁgure Attach the bracket to the ﬁnisher. Attach the foam tape to the ﬁnisher.
Page 157 Set up, install, and conﬁgure Attach the feed guide to the ﬁnisher. Attach the bin to the ﬁnisher.
Page 158 Set up, install, and conﬁgure Open the ﬁnisher door, and then insert the hole punch box. Place the bin extender into the ﬁnisher bin. Notes: • The bin extender is used for A3‑size paper or longer and in high humidity conditions to help in stacking the paper.
Page 159 Set up, install, and conﬁgure Close the ﬁnisher door. Attach the mounting bracket to the printer. Note: Make sure that the screws are aligned to the markers on the mounting bracket.
Page 160 Set up, install, and conﬁgure Attach the metal bracket that came with the paper transport to the printer.
Page 161 Set up, install, and conﬁgure Open the ﬁnisher door, remove the screw, and then pull the ﬁnisher lock. Attach the ﬁnisher to the printer.
Page 162 Set up, install, and conﬁgure Lock the ﬁnisher to the printer, and then install the screw. Connect the ﬁnisher cable to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 163 Set up, install, and conﬁgure Note: This task requires a ﬂat‑head screwdriver. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Unpack the paper transport with folding option, and then remove all the packing material. Remove the standard bin.
Page 164 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position. Remove the backup roller. Note: Do not throw away the roller.
Page 165 Set up, install, and conﬁgure Insert the feed roller that came with the option until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller.
Page 166 Set up, install, and conﬁgure Attach the cover until it clicks into place. Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Close the front door. Remove the paper transport connector cover.
Page 167 Set up, install, and conﬁgure Remove the left rear cover. Note: Do not throw away the screw and cover. Remove the inner bin cover. Note: Do not throw away the screw and cover.
Page 168 Set up, install, and conﬁgure Align, and then insert the inner bin cover that came with the paper transport with folding option.
Page 169 Set up, install, and conﬁgure Install the screws to the inner bin cover.
Page 170 Set up, install, and conﬁgure Attach the pieces of foam tape to the option.
Page 171 Set up, install, and conﬁgure Open door F, and then tighten the screws. Close door F. Attach the bracket to the option. Insert the option. Note: Make sure that the metal bracket is in front of the printer.
Page 172 Set up, install, and conﬁgure Open door F, and then using the screwdriver that came with the option, install the screw. Close door F. Install the screws into the option.
Page 173 Set up, install, and conﬁgure Attach the left rear cover. Unpack the staple, hole punch ﬁnisher. Install the stabilizer. Remove the pieces of tape around the ﬁnisher.
Page 174 Set up, install, and conﬁgure Attach the bracket to the ﬁnisher. Attach the foam tape to the ﬁnisher. Note: Remove the small potion of foam on the right side of the ﬁnisher.
Page 175 Set up, install, and conﬁgure Attach the feed guide to the ﬁnisher.
Page 176 Set up, install, and conﬁgure Attach the bin to the ﬁnisher. Open the ﬁnisher door, and then insert the hole punch box. Place the bin extender into the ﬁnisher bin. Notes: • The bin extender is used for A3‑size paper or longer and in high humidity conditions to help in stacking the paper.
Page 177 Set up, install, and conﬁgure Close the ﬁnisher door. Raise the bin ﬂap, and then align and attach the cover to the option.
Page 178 Set up, install, and conﬁgure Install the screws. Open the front door, and then attach the trim cover that came with the option. Attach the mounting bracket to the printer. Note: Make sure that the screws are aligned to the markers on the mounting bracket.
Page 179 Set up, install, and conﬁgure Open the ﬁnisher door, remove the screw, and then pull the ﬁnisher lock.
Page 180 Set up, install, and conﬁgure Connect the option cable to the printer. Connect the ﬁnisher cable to the option.
Page 181 Set up, install, and conﬁgure Attach the ﬁnisher to the printer. Lock the ﬁnisher to the printer, and then install the screw. Close the ﬁnisher door. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 182 Set up, install, and conﬁgure Installing the booklet ﬁnisher and paper transport option CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 183 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position. Remove the backup roller. Note: Do not throw away the roller.
Page 184 Set up, install, and conﬁgure Insert the feed roller that came with the paper transport until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller.
Page 185 Set up, install, and conﬁgure Attach the roller cover until it clicks into place. Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Close the front door. Remove the paper transport connector cover.
Page 186 Set up, install, and conﬁgure Remove the cover. Note: Do not throw away the cover.
Page 187 Set up, install, and conﬁgure Attach the metal bracket. Insert the paper transport.
Page 188 Set up, install, and conﬁgure Open handle G, and then install the screw into the front of the paper transport. Close handle G. Install the screw into the rear of the paper transport.
Page 189 Set up, install, and conﬁgure Open the front door, and then attach the cover that came with the paper transport to the left side of the printer. Close the front door. Unpack the booklet ﬁnisher, and then remove all the packing material. Attach the bracket to the ﬁnisher.
Page 190 Set up, install, and conﬁgure Attach the foam tape to the ﬁnisher. Attach the feed guide to the ﬁnisher.
Page 191 Set up, install, and conﬁgure Attach the upper bin to the ﬁnisher. Raise the bin ﬂap, and then attach the lower bin to the ﬁnisher. Open the ﬁnisher door.
Page 192 Set up, install, and conﬁgure Remove the packing material from the hole punch box, and then insert it into the ﬁnisher. Place the bin extender on the ﬁnisher bin. Notes: • The bin extender is used for A3‑size paper or longer and in high humidity conditions to help in stacking the paper.
Page 193 Set up, install, and conﬁgure Attach the basket to the rear of the ﬁnisher. Close the ﬁnisher door. Attach the mounting bracket to the printer.
Page 194 Set up, install, and conﬁgure Note: Make sure that the screws are aligned to the markers on the mounting bracket. Attach the bracket that came with the paper transport to the printer.
Page 195 Set up, install, and conﬁgure Open the ﬁnisher door, remove the screw, and then pull the ﬁnisher lock. Attach the ﬁnisher to the printer.
Page 196 Set up, install, and conﬁgure Lock the ﬁnisher to the printer, and then install the screw. Close the ﬁnisher door. Connect the ﬁnisher cable to the printer. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 197 Set up, install, and conﬁgure Note: This task requires a ﬂat‑head screwdriver. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Unpack the paper transport with folding option. Remove the standard bin. Note: Do not throw away the bin.
Page 198 Set up, install, and conﬁgure Before installing the option, place the exit bin ﬂag into the closed position. Note: When the option is removed, place the exit bin ﬂag into the open position. Remove the backup roller. Note: Do not throw away the roller.
Page 199 Set up, install, and conﬁgure Insert the feed roller that came with the option until it clicks into place. Note: Make sure that the metal spring is in front of the feed roller.
Page 200 Set up, install, and conﬁgure Attach the roller cover until it clicks into place. Open the front door, and then remove the cover on the left side of the printer. Note: Do not throw away the screw and cover. Close the front door. Remove the paper transport connector cover.
Page 201 Set up, install, and conﬁgure Remove the left rear cover. Note: Do not throw away the screw and cover. Remove the inner bin cover. Note: Do not throw away the screw and cover.
Page 202 Set up, install, and conﬁgure Align, and then insert the inner bin cover that came with the option.
Page 203 Set up, install, and conﬁgure Install the screws to the inner bin cover.
Page 204 Set up, install, and conﬁgure Attach the pieces of foam tape to the option.
Page 205 Set up, install, and conﬁgure Open door F, and then tighten the screws. Close door F. Attach the bracket to the option. Insert the option. Note: Make sure that the metal bracket is in front of the printer.
Page 206 Set up, install, and conﬁgure Open door F, and then using the screwdriver that came with the option, install the screw. Close door F. Install the screws into the option.
Page 207 Set up, install, and conﬁgure Attach the left rear cover. Unpack the booklet ﬁnisher, and then remove all the packing material. Attach the bracket to the ﬁnisher.
Page 208 Set up, install, and conﬁgure Attach the foam tape to the ﬁnisher. Attach the feed guide to the ﬁnisher.
Page 209 Set up, install, and conﬁgure Attach the upper bin to the ﬁnisher. Raise the bin ﬂap, and then attach the lower bin to the ﬁnisher. Open the ﬁnisher door.
Page 210 Set up, install, and conﬁgure Remove the packing material from the hole punch box, and then insert it into the ﬁnisher. Place the bin extender on the ﬁnisher bin. Notes: • The bin extender is used for A3‑size paper or longer and in high humidity conditions to help in stacking the paper.
Page 211 Set up, install, and conﬁgure Attach the basket to the rear of the ﬁnisher. Close the ﬁnisher door.
Page 212 Set up, install, and conﬁgure Raise the bin ﬂap, and then align and attach the cover to the option. Install the screws.
Page 213 Set up, install, and conﬁgure Open the front door, and then attach the trim cover that came with the option. Attach the mounting bracket to the printer. Note: Make sure that the screws are aligned to the markers on the mounting bracket.
Page 214 Set up, install, and conﬁgure Open the ﬁnisher door, remove the screw, and then pull the ﬁnisher lock. Connect the option cable to the printer.
Page 215 Set up, install, and conﬁgure Connect the ﬁnisher cable to the option. Attach the ﬁnisher to the printer.
Page 216 Set up, install, and conﬁgure Lock the ﬁnisher to the printer, and then install the screw. Close the ﬁnisher door. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 217 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 218 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the storage drive. Locate the ISD connector.
Page 219 Set up, install, and conﬁgure Insert the ISD to its connector.
Page 220 Set up, install, and conﬁgure Close the controller board access cover. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 221 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 222 Set up, install, and conﬁgure Remove the internal solutions port (ISP) cover. Note: Do not throw away the screw and cover.
Page 223 Set up, install, and conﬁgure Unpack the ISP kit. ISP extended cable Mounting bracket Thumbscrews Attach the mounting bracket to the controller board until it clicks into place.
Page 224 Set up, install, and conﬁgure Attach the ISP to the mounting bracket, and then connect the ISP extended cable to its connector on the controller board.
Page 225 Set up, install, and conﬁgure Secure the ISP to the printer.
Page 226 Set up, install, and conﬁgure Close the controller board access cover. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 227 Set up, install, and conﬁgure Installing the card reader CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 228 Set up, install, and conﬁgure Open the front USB port cover. Remove the lower USB port cover. Note: If your printer does not have this part, then proceed to the next step. Remove the protective cover from the card reader.
Page 229 Set up, install, and conﬁgure Insert the card reader. Attach the lower port cover until it clicks into place.
Page 230 Set up, install, and conﬁgure Attach the sticker guide. Attach the front USB port cover until it clicks into place.
Page 231 Set up, install, and conﬁgure Close door B until it clicks into place. Turn on the printer. Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. •...
Page 232: Networking
Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: •...
Page 233 Set up, install, and conﬁgure Open a web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • To know the IP address, see the documentation that came with your access point. • If you are using a proxy server, then temporarily disable it to load the web page correctly.
Page 234 Set up, install, and conﬁgure Select the printer Wi-Fi Direct name. Conﬁrm the connection on the printer control panel. Using Wi‑Fi From the mobile device, go to the Settings menu. Tap Wi‑Fi, and then select the printer Wi-Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name.
Page 235 Set up, install, and conﬁgure Setting up serial printing (Windows only) Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Apply the changes.
Page 236: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase nonvolatile memory, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase. Select Sanitize all information on nonvolatile memory, and then select ERASE.
Page 237: Statement Of Volatility
Secure the printer Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM) to buffer temporarily user data during simple print and copy jobs. Nonvolatile memory The printer may use two forms of nonvolatile memory: EEPROM and NAND (ﬂash memory).
Page 238: Print
Printing from a mobile device using Lexmark Print Lexmark Print is a mobile printing solution for mobile devices running on Android platform version 6.0 or later. It lets you send documents and images to network-connected printers and print management servers.
Page 239: Printing From A Flash Drive
Print Note: Make sure that you download Mopria Print Service from the Google Play store and enable it on your mobile device. From your mobile device, launch a compatible app or select a document from the ﬁle manager. > Print. Select a printer, and then adjust the settings, if necessary.
Page 240: Configuring Confidential Jobs
Print For more information on supported ﬂash drives, see “Supported ﬂash drives and ﬁle types” on page Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 241: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that username are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted Expiration from the printer memory, hard disk, or intelligent storage drive.
Page 242: Printing A Font Sample List
Print For Macintosh users With a document open, choose File > Print. Select a printer. From the Print Job Security drop‑down menu, enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer control panel, release the print job. Select Held jobs, and then select the computer name.
Page 243: Adjusting Toner Darkness
Print Adjusting toner darkness From the control panel, navigate to Settings > Print > Quality. Adjust the setting for Toner Darkness.
Page 244: Printer Menus
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Update Firmware • • Power Management About this Printer • Share Data with Lexmark Print • • Layout • • Finishing PostScript • • Setup • • Quality Image •...
Page 245: Device
Printer menus Device Preferences Menu item Submenu item Settings Description Display Language [List of languages] Set the language of the text that appears on the display. Country/Region [List of countries or Identify the country or region regions] where the printer is conﬁgured to operate.
Page 246 Printer menus Menu item Submenu item Settings Description Screen Brightness 20–100% (100*) Adjust the brightness of the display. Flash Drive Access Disabled Enable access to the ﬂash drive function of the printer. Enabled* Allow Background Specify whether background Removal removal is allowed. Device Sounds Mute All Sounds Off*...
Page 247 Printer menus Eco-Mode Menu item Submenu item Settings Description Print Sides 1‑Sided Specify whether to print on one side or both sides of the paper. 2‑Sided* Pages per Side Off* Specify the number of pages to print on one side of a sheet of 2 pages per side paper.
Page 248 Printer menus Notiﬁcations Menu item Submenu item Settings Description Alarm Control Set the number of times that the alarm sounds when the Single* printer requires user Continuous intervention. Supplies Show Supply Estimates Show estimates* Show the estimated status of the supplies. Do not show estimates Cartridge Alarm Set the number of times that...
Page 249 Printer menus Menu item Submenu item Settings Description Email Alerts Setup Primary SMTP Gateway The setting is user‑deﬁned. Type the IP address or host name of the primary SMTP server. Primary SMTP Gateway 1–65535 (25*) Enter the port number of the Port primary SMTP server.
Page 250 Printer menus Menu item Submenu item Settings Description Email Alerts SMTP Server No authentication Set the authentication type for the SMTP Setup Authentication required* server. Login/Plain NTLM CRAM-MD5 Digest-MD5 Kerberos 5 Device‑Initiated Email None* Set whether credentials are required for device‑initiated emails.
Page 251 Printer menus Menu item Submenu item Settings Description Error Prevention Auto Continue Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Time Note: When set to On, the default setting is 5 seconds. Auto Reboot Reboot when idle Set the printer to restart when an error...
Page 252 Share Data with Lexmark Menu item Settings Description Share Data with Lexmark Yes Send printer usage and performance information to Lexmark. Share Data Send Time Start Time Select the time window for data collection and transmission. Stop Time Note: Share Data Send Time appears only when you select Yes in Share Data with Lexmark.
Page 253 Printer menus Menu item Settings Description Prolong Screen Timeout Off* Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen. Headphone Volume 1–10 (5*) Adjust the headphone volume. Enable Voice Guidance When Off* Enable Voice Guidance when headphones are inserted into...
Page 254 Printer menus Menu item Submenu item Settings Description Tray Conﬁguration Size Sensing Tray [x] Sensing (On*) Set the tray to sense automatically the paper size loaded into it. Tray Linking Automatic* Set the printer to link the trays that have the same paper type and paper size settings.
Page 255 Printer menus Menu item Submenu item Settings Description Supply Usage And Clear Supply Usage Start Reset the supply usage history Counters History to the factory shipped level. ITM Reset Start Reset the counter after installing a new supply item or Reset Black Cartridge Start maintenance kit.
Page 256 Printer menus Menu item Submenu item Settings Description Printer Emulations PPDS Emulation Off* Set the printer to recognize and use the PPDS data stream. PS Emulation Set the printer to recognize and use the PS data stream. Enable Formsmerge Off* Activate Forms Merge.
Page 257 Printer menus Menu item Submenu item Settings Description Print Conﬁguration Black Only Mode Off* Print non‑copy jobs in grayscale. Color Trapping Enhance the printed output to compensate for misregistration in the printer. Font Sharpening 0–150 (24*) Set a text point-size value below which the high-frequency screens are used when printing font data.
Page 258 Printer menus Menu item Submenu item Settings Description Device Operations Quiet Mode Off* Adjust the amount of noise that the printer produces. Note: Enabling this setting slows down the overall performance of the printer. Safe Mode Off* Set the printer to operate in a special mode where it offers as much functionality as possible despite known issues.
Page 259 Printer menus Menu item Submenu item Settings Description App Conﬁguration LES Applications Enable Lexmark Embedded Solutions (LES) applications. Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Submenu item Settings...
Page 260: Print
Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Settings...
Page 261 Printer menus Menu item Settings Description Pages per Side Off* Print multiple page images on one side of a sheet of paper. 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering Horizontal*...
Page 262 Printer menus Menu item Settings Description Staple Test Start Determine whether the staple ﬁnisher is functioning properly. Note: This menu item appears only when a staple ﬁnisher is installed. Hole Punch Off* Punch holes along the edge of the printed output. Note: This menu item appears only when a staple, hole punch ﬁnisher is installed.
Page 263 Printer menus Menu item Settings Description Download Target RAM* Specify where to save all permanent resources that have been downloaded to the printer. Flash Note: This menu item appears only when a storage Disk drive is installed. Printer Usage Max Speed Determine if the retraction hardware disengages or engages the color developer units during printing.
Page 264 Printer menus Quality Menu item Submenu item Settings Description Print Mode Black and White Set how the printer generates color content. Color* Print Resolution 4800 CQ* Set the resolution for the printed output. 1200 dpi Note: 4800 CQ provides high‑quality output at maximum speed.
Page 265 Printer menus Menu item Submenu item Settings Description Advanced Imaging Color Balance Cyan (0*) Adjust the amount of toner that is used for each color. Magenta (0*) Yellow (0*) Black (0*) Reset Defaults Reset all color settings to their default values. Color Correction Modify the color settings that are used to print documents.
Page 266 Printer menus Menu item Settings Description Log Near Full Level On* (5MB) Specify the maximum size of the log ﬁle before the printer executes the Log Action at Near Full. Note: This menu item appears only when a storage drive is installed.
Page 267 Printer menus Menu item Settings Description Scale To Fit Off* Scale the page content to ﬁt the selected paper size. Annotations Print Specify whether to print annotations in the PDF. Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 268 Printer menus Menu item Settings Description Font Source Resident* Select the source which contains the default font selection. Disk Download Notes: Flash • Disk—appears only and if a non‑defective, Font Card non‑read/write protected hard disk that contains fonts is installed. •...
Page 269 Printer menus Menu item Settings Description A4 Width 198 mm* Set the width of the logical page on A4‑size paper. 203 mm Note: Logical page is the space on the physical page where data is printed. Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
Page 270: Paper
Printer menus Menu item Settings Description Scaling Best Fit* Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Anchor Center Fit Height/Width Fit Height Fit Width Orientation Portrait*...
Page 271 Printer menus Menu item Submenu item Settings Description Conﬁgure MP Cassette* Determine the behavior of the multipurpose feeder. Manual First Notes: • Cassette—conﬁgures the multipurpose feeder as the automatic paper source. • Manual—sets the multipurpose feeder only for manual-feed print jobs. •...
Page 272: Usb Drive
Printer menus Bin Conﬁguration Menu item Settings Description Output Bin Standard Bin* Specify the output bin for the printer jobs. Bin [x] Conﬁgure Bins Mailbox* Conﬁgure the mode of operation for the output bins. Link Notes: Link Optional • Mailbox—allows the standard bin and any optional bin Type Assignment to be selected individually.
Page 273 Printer menus Menu item Settings Description Staple Off* Specify the staple position for all print jobs. 1 staple, top left corner Note: This menu item appears only when a staple ﬁnisher is installed. 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner 2 staples, bottom...
Page 274: Network/Ports
Printer menus Menu item Settings Description Pages per Side None* Print a border around each page image when using the Pages Border per Side menu. Solid Separator Sheets Off* Insert blank separator sheets when printing. Between Copies Between Jobs Between Pages Separator Sheet Tray [x] (1*) Specify the paper source for the separator sheet.
Page 275 Printer menus Menu item Settings Description Enable Network Enable the printer to connect to a network. Connections Enable LLDP Off* Show the network status on the home screen. Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 276 Printer menus Menu item Submenu item Settings Description Compatibility 802.11b/g/n (2.4GHz)* Specify the standard for the Wi‑Fi network. 802.11a/b/g/n/ac (2.4GHz/5GHz) Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) 802.11a/n/ac (5GHz) appear only when a Wi‑Fi option is installed. Wireless Security Disabled* Set the security mode for Mode connecting the printer to Wi‑Fi WPA2/WPA-Personal...
Page 277 Printer menus Menu item Submenu item Settings Description IPv6 Enable IPv6 Enable and conﬁgure the IPv6 settings in the printer. Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address The setting is user‑deﬁned. Manually Assigned IPv6 The setting is user‑deﬁned. Address Manually Assigned IPv6 The setting is user‑deﬁned.
Page 278 Printer menus Menu item Submenu item Settings Description Mac Binary PS Auto* Set the printer to process Macintosh binary PostScript emulation print jobs. Notes: • On processes raw binary PostScript emulation print jobs. • Off ﬁlters print jobs using the standard protocol. Wi‑Fi Direct Menu item Settings...
Page 279 Printer menus Ethernet Menu item Submenu item Settings Description Network Speed The setting is a read- Show the speed of the active network only information. adapter. IPv4 Enable DHCP Conﬁgure the IPv4 settings. Note: The settings are user‑deﬁned. Set Static IP Address IP Address Netmask Gateway...
Page 280 Printer menus Menu item Submenu item Settings Description PS SmartSwitch Set the printer to switch automatically to PostScript emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 281 Printer menus Menu item Settings Description DNS Server The setting is user‑deﬁned. Specify the current Domain Name System Address (DNS) server address. The setting is user‑deﬁned. Specify the backup DNS server addresses. Backup DNS Server Address Backup DNS Server Address 2 Backup DNS Server Address 3 Domain Search...
Page 282 Printer menus Menu item Settings Description TLS Support Enable TLSv1.0 (Off*) Enable the Transport Layer Security protocol. Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List The setting is user-deﬁned. Specify the cipher algorithms to use for the SSL or the TLS connections. TLSv1.3 SSL Cipher List Note: An asterisk (*) next to a value indicates the factory default setting.
Page 283 Printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Settings Description Enable IPSec Off* Enable Internet Protocol Security (IPSec). Base Conﬁguration Default* Set the IPSec base conﬁguration. Compatibility Note: This menu item appears only when Enable IPSec is set to On.
Page 284 Printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Submenu Items Settings Description Active Off* Let the printer join networks that require authentication before allowing access. 802.1x Device Login Name The setting is user-deﬁned.
Page 285 Printer menus Menu item Submenu Items Settings Description EAP ‑ MD5 Authentication Enable the Extensible Mechanism Authentication Protocol (EAP) MD5 framework. EAP - MSCHAPv2 Enable the EAP Microsoft Challenge Handshake Authentication Protocol (MSCHAP) version 2 authentication method. LEAP Enable Lightweight Extensible Authentication Protocol (LEAP), a modiﬁed version of MSCHAP.
Page 286 Printer menus Menu item Settings Description LPD Timeout 0–65535 seconds (90*) Set the timeout value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. LPD Banner Page Off* Print a banner page for all LPD print jobs. Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print...
Page 287 Printer menus HTTP/FTP Settings Menu item Submenu Item Settings Description Proxy HTPP Proxy IP Address The setting is user- Conﬁgure the HTTP server settings. deﬁned. HTTP Default IP Port The setting is user- Conﬁgure the HTTP default IP port address. deﬁned.
Page 288 Printer menus ThinPrint Menu item Settings Description Enable ThinPrint Off* Print using ThinPrint. Port Number 4000–4999 (4000*) Set the port number for the ThinPrint server. Bandwidth 100–1000000 (0*) Set the speed to transmit data in a ThinPrint (bits/sec) environment. Packet Size 0–64000 (0*) Set the packet size for data transmission.
Page 289: Security
Printer menus Restrict external network access Menu item Settings Description Restrict external Off* Restrict access to network sites. network access External network The setting is user-deﬁned. Specify the network addresses with restricted address access. Email address for The setting is user-deﬁned. Specify an email address to send a notiﬁcation notiﬁcation of logged events.
Page 290 Printer menus Menu item Settings Description Administrative Menus Security Menu Control access to the printer menu settings. Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Remote Management Specify the Device Management functions that the user can access.
Page 291 Printer menus Menu item Settings Description Control Panel Username/Password Specify the default login method to access the control panel. Username Password Browser Username/Password Specify the default login method to access the browser. Username Password Schedule USB Devices Menu item Submenu items Settings Description Schedules...
Page 292 Printer menus Menu item Settings Description 0 ‑ Kernel Messages Remote Syslog Specify a Facility value that the printer uses 1 ‑ User‑Level Messages Facility when sending log events to the remote syslog server. 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 293 Printer menus Menu item Settings Description Email Log Off* Set the printer to send the administrator an Wrapped Alert email when log entries are wrapping. Log Full Behaviorr Wrap Over Oldest Entries* Determine how the printer resolves log storage issues when the log ﬁlls its allotted Email Log Then Delete All Entries memory.
Page 294 Printer menus Conﬁdential Print Setup Menu item Settings Description Max Invalid PIN 2–10 Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that username are deleted. Conﬁdential Job Off* Set an individual expiration time for each type of held job before the printer Expiration deletes it automatically from memory.
Page 295 Printer menus Encryption Menu item Settings Description Internal Storage The setting is a read‑only Show the encryption status of the internal storage. information. Hard Disk The setting is a read‑only Show the encryption status of the hard disk. information. Note: This menu item appears only when a hard disk is installed.
Page 296: Cloud Services
Enable the printer to communicate with Lexmark Cloud Services Lexmark Cloud Services. View Current Status The setting is a read-only View the connection status between the information. printer and Lexmark Cloud Services. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 297: Reports
Printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about supply status, paper count, job information, and more. Proﬁles List Print a list of proﬁles that are stored in the printer.
Page 298: Troubleshooting
Printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Forms Merge Note: This menu item appears only when a storage drive is installed. Menu item Submenu item Settings Description Merge Mode Print* Specify the mode of operation for Forms Merge.
Page 299: Printing The Menu Settings Page
Printer menus Menu item Submenu item Settings Description Miscellaneous Print All Forms Start Print all form sets that are stored in the intelligent storage drive or hard disk. Error Page Print Enable printing of an error page when an error is encountered in a Forms Merge job.
Page 300: Printer Finisher Options
Printer ﬁnisher options Printer ﬁnisher options Using the staple ﬁnisher Stapling using the print driver For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Paper/Finishing, and then conﬁgure the Paper settings. In the Staple menu, select a setting.
Page 301: Using The Offset Stacker
Printer ﬁnisher options Depending on the ﬁnishing that you want, select a setting for Staple or Hole punch. Note: You can select a setting for both if you want to staple and punch the printed materials. Click OK, and then click Print. For Macintosh users With a document open, click File >...
Page 302: Using The Booklet Finisher
Printer ﬁnisher options Offset stacking using the control panel Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size.
Page 303: Using The Paper Transport With Folding Option
Printer ﬁnisher options Using the paper transport with folding option Folding paper using the print driver For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Paper/Finishing, and then conﬁgure the paper settings. In the Fold menu, select a setting.
Page 304: Maintain The Printer
Maintain the printer Maintain the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies From the upper‑right corner of the control panel, select View the status of the printer parts and supplies.
Page 305: Generating Reports And Logs
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 306 77L50Y0 Black 77L10K0 77L20K0 77L30K0 77L40K0 77L50K0 For more information on countries in each region, go to www.lexmark.com/regions. High Yield Return Program toner cartridges for Lexmark CS963 Item United States, European Union, Rest of Asia Latin America, Rest of Europe,...
Page 307 Cyan 77L0H20 Magenta 77L0H30 Yellow 77L0H40 Black 77L0H10 For more information on countries in each region, go to www.lexmark.com/regions. Ordering a black imaging unit Item Part number Return Program Black imaging unit 77L0ZK0 Black imaging unit 77L0Z10 Ordering a color imaging kit...
Page 308: Replacing Parts And Supplies
Maintain the printer • The maintenance kit includes a fuser and pick tires. These parts may be individually ordered and replaced if necessary. Item Part number 100 V Return Program fuser maintenance kit, Type 02 41X5654 110-120 V Return Program fuser maintenance kit, Type 00 41X5655 220-240 V Return Program fuser maintenance kit, Type 01 41X5656...
Page 309 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 310 Maintain the printer Insert the new toner cartridge until it clicks into place. Close the door. Replacing the black imaging unit Open the front door.
Page 311 Maintain the printer Remove the toner cartridges. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 312 Maintain the printer Remove the imaging kit.
Page 313 Maintain the printer Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Note: Place the imaging kit on a clean, ﬂat surface and in an upright position to avoid scratching or damaging the photoconductor drum.
Page 314 Maintain the printer Unlock the used black imaging unit. Remove the used black imaging unit. Unpack the new black imaging unit.
Page 315 Maintain the printer Insert the new black imaging unit. Lock the new black imaging unit in place.
Page 316 Maintain the printer Insert the imaging kit until it is fully seated. Insert the waste toner bottle until it clicks into place. Gently pull out the printhead wipers, and then clean the printhead lenses.
Page 317 Maintain the printer For more information on cleaning the printhead lenses, see “Cleaning the printhead lenses” on page 353. Insert the toner cartridges. Close the door. Replacing the color imaging kit Open the front door.
Page 318 Maintain the printer Remove the toner cartridges. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 319 Maintain the printer Remove the used imaging kit. Note: Place the imaging kit on a clean, ﬂat surface and in an upright position to avoid scratching or damaging the photoconductor drum.
Page 320 Maintain the printer Unlock the black imaging unit.
Page 321 Maintain the printer Remove the black imaging unit. Note: Do not throw away the black imaging unit. It will be installed on the new imaging kit. Unpack the new imaging kit. Note: The imaging kit includes the imaging basket and the cyan, magenta, and yellow developer units. Warning—Potential Damage: Do not expose the imaging kit to direct light.
Page 322 Maintain the printer Insert the black imaging unit into the new imaging kit. Lock the black imaging unit in place.
Page 323 Maintain the printer Insert the new imaging kit until it is fully seated. Insert the waste toner bottle until it clicks into place. Gently pull out the printhead wipers, and then clean the printhead lenses.
Page 324 Maintain the printer For more information on cleaning the printhead lenses, see “Cleaning the printhead lenses” on page 353. Insert the toner cartridges. Close the door. Replacing the waste toner bottle Open the front door. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 325 Maintain the printer Unpack the new waste toner bottle. Insert the new waste toner bottle until it clicks into place, and then close the door.
Page 326 Maintain the printer Replacing the fuser Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 327 Maintain the printer Unlock, and then remove the used fuser. Unpack the new fuser. Insert the new fuser until it clicks into place, and then lock it. Close door B. Connect one end of the power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 328 Maintain the printer Replacing the tray insert Pull out the used tray insert. Unpack the new tray insert. Insert the new tray insert.
Page 329 Maintain the printer Replacing the size guides in the optional 550‑sheet tray Pull out the tray.
Page 330 Maintain the printer Remove the used size guides. Unpack the new size guides.
Page 331 Maintain the printer Insert the new size guides until they click into place. Insert the tray. Replacing the cover in the optional 550‑sheet tray Remove the used tray cover. Unpack the new tray cover.
Page 332 Maintain the printer Insert the new tray cover until it clicks into place.
Page 333 Maintain the printer Replacing the booklet ﬁnisher top bin extension Remove the used top bin extension. Unpack the new top bin extension.
Page 334 Maintain the printer Insert the new top bin extension.
Page 335 Maintain the printer Replacing the hole punch box Note: Depending on the ﬁnisher installed, the appearance of the hole punch box may vary. Open the ﬁnisher door. Remove the used hole punch box. Unpack the new hole punch box.
Page 336 Maintain the printer Insert the new hole punch box. Close the ﬁnisher door. Replacing the standard bin Remove the used standard bin. Unpack the new standard bin.
Page 337 Maintain the printer Attach the new standard bin.
Page 338 Maintain the printer Replacing the fan cover Remove the used fan cover. Unpack the new cover.
Page 339 Maintain the printer Insert the new cover until it clicks into place.
Page 340 Maintain the printer Replacing the right cover Remove the used right cover. Unpack the new cover. Insert the new cover until it clicks into place.
Page 341 Maintain the printer Replacing the paper transport connector cover Remove the standard bin. Remove the used paper transport connector cover. Unpack the new connector cover.
Page 342 Maintain the printer Attach the new connector cover until it clicks into place.
Page 343 Maintain the printer Attach the standard bin. Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher Grab handle F, and then slide the staple ﬁnisher to the left.
Page 344 Maintain the printer Remove the staple cartridge holder. Remove the empty staple cartridge.
Page 345 Maintain the printer Insert the new staple cartridge until it clicks into place. Insert the staple cartridge holder until it clicks into place. Slide the staple ﬁnisher to the right.
Page 346 Maintain the printer Replacing the staple cartridge in the staple, hole punch ﬁnisher Open door H. Pull out the green handle, and then remove the staple cartridge holder.
Page 347 Maintain the printer Remove the empty staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place.
Page 348 Maintain the printer Insert the staple cartridge holder until it clicks into place. Close door H. Replacing the staple cartridge in the booklet ﬁnisher Open door H.
Page 349 Maintain the printer Pull out the green handle, and then remove the staple cartridge holder. Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 350 Maintain the printer Insert the new staple cartridge until it clicks into place. Insert the staple cartridge holder until it clicks into place. Close door H.
Page 351 Maintain the printer Replacing the staple cartridge holders in the booklet ﬁnisher Open the ﬁnisher door. Pull out the booklet maker, and then remove the used staple cartridge holders. Unpack the new staple cartridge holders.
Page 352: Cleaning Printer Parts
Maintain the printer Insert the new staple cartridge holders. Insert the booklet maker, and then close the ﬁnisher door. Resetting the supply usage counters From the control panel, navigate to Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters.
Page 353 Maintain the printer Using a soft brush or vacuum, remove any dust, lint, and pieces of paper around the printer. Using a damp, soft, lint‑free cloth, wipe the outside of the printer. Notes: • Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer. •...
Page 354 Maintain the printer Remove the toner cartridges. Gently pull out the wiper until it stops. Note: The wiper does not detach from the printer.
Page 355 Maintain the printer Push the wiper back into the printhead until it stops. Repeat step 3 step 4 three times for each printhead. Insert the toner cartridges. Close the front door.
Page 356 Maintain the printer Emptying the hole punch box Note: Depending on the ﬁnisher installed, the appearance of the hole punch box may vary. Open the ﬁnisher door. Remove, and then empty the hole punch box.
Page 357: Saving Energy And Paper
Maintain the printer Insert the hole punch box. Close the ﬁnisher door. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the control panel, navigate to Settings > Device > Power Management > Timeouts > Sleep Mode. Set the amount of time that the printer stays idle before it enters Sleep Mode.
Page 358: Moving The Printer To Another Location
Maintain the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the printer. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...
Page 359: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 371 “Ghost images”...
Page 360: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 378 page 379 page 379 page 380 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 381 page 382 page 383 Printer error codes...
Page 361 Troubleshoot a problem Error codes Error message Solution Reattach staple finisher. 8.07 Make sure that the ﬁnisher is properly attached to the printer. Close paper transport cover F. Keep the cover closed unless performing 8.08 maintenance. Close paper transport cover G. 8.09 Printer had to restart.
Page 362 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.60z Open the front door. unresponsive black imaging Remove the toner cartridges. unit. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Remove the imaging kit.
Page 363 For more information, see “Reﬁlled regular cartridge 33.43z [color] cartridge” on page 435. Non-genuine black imaging 33.60z For more information, see “Non‑Lexmark unit, see User's Guide. supply” on page 436. Non-genuine color imaging kit, 33.64z see User's Guide. Paper too short. 34.00 Set the paper size setting to match the paper loaded in the tray.
Page 364 Troubleshoot a problem Error codes Error message Solution Memory full. 38.1 Try one or more of the following: • Select Continue to clear the message and continue printing. • Cancel the current print job. • Install more printer memory. • Reduce the number of pages in the print job.
Page 365 Troubleshoot a problem Error codes Error message Solution Not enough free space in flash Try one or more of the following: memory for resources. • Select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the ﬂash memory.
Page 366 Troubleshoot a problem Error codes Error message Solution Secure Element update failed. 75.11 Do either of the following: • Try the update again. • Cancel the update. Note: The printer may erase all existing certiﬁcates and storage drive contents. Secure Element update 75.12 Do either of the following: incomplete.
Page 367 Troubleshoot a problem Error codes Error message Solution Staple cartridge empty or 83.30 Try either of the following: missing. • Remove, and then insert the staple cartridge. • Replace the staple cartridge. For more information, see “Replacing the staple cartridge in the staple ﬁnisher” on page 343 “Replacing the staple cartridge in the staple, hole punch...
Page 368 Troubleshoot a problem Error codes Error message Solution [Color] toner cartridge is 88.00[x], 88.07[x], 88.08[x], Select Continue to clear the message. nearly low. 88.09[x] [Color] toner cartridge is 88.10[x], 88.17[x], 88.18[x], low. 88.19[x] [Color] toner cartridge is 88.20[x], 88.27[x], 88.28[x], very low.
Page 369 Troubleshoot a problem Error codes Error message Solution Paper loading error in 241.16, 241.82, 241.83, Open tray 1. [LOCATION/]. 241.84, 661.13, 661.84 Remove, and then readjust the paper stack. If necessary, adjust the paper guides. Reload tray 1. Close tray 1. Paper jam in [LOCATION/].
Page 370 Troubleshoot a problem Error codes Error message Solution Paper jam in [LOCATION/]. 400.11, 400.13, 400.15, For more information, see “Paper jam in the 401.11, 401.13, 401.15, booklet ﬁnisher” on page 415. 404.19, 438.11, 438.21, 442.66, 444.66, 445.66, 450.21, 450.23, 450.25, 451.21, 451.23, 451.25, 451.98, 451.99, 452.66, 453.21, 453.23, 453.25,...
Page 371: Printing Problems
Make sure that all packing material is removed from the imaging kit, imaging unit, and toner cartridges. • Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 372 Troubleshoot a problem Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation. Try one or more of the following: •...
Page 373 Troubleshoot a problem If the problem persists, then contact customer support. Gray or colored background Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. •...
Page 374 Troubleshoot a problem Try one or more of the following: • Adjust the paper guides in the tray to the correct position for the paper loaded. • Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.
Page 375 Troubleshoot a problem • Make sure that the imaging kit and black imaging unit are properly installed. Remove the imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 376 Troubleshoot a problem Mottled print and dots Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation. Try one or more of the following: •...
Page 377 Troubleshoot a problem Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation. Try one or more of the following: •...
Page 378 Troubleshoot a problem Text or images cut off Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation. Try one or more of the following: •...
Page 379 Troubleshoot a problem Try any of the following: • Make sure that the printer power cord is plugged into an appropriately rated and properly grounded electrical outlet. • Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 380 Troubleshoot a problem Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation. •...
Page 381 Troubleshoot a problem Try one or more of the following: • Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Make sure that the setting matches the paper loaded in the tray. Note: You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Conﬁguration >...
Page 382 Troubleshoot a problem • Make sure that the imaging kit and black imaging unit are properly installed. Remove the imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor drum to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums.
Page 383 Troubleshoot a problem Repeating defects Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. • Use tray 1 to print the sample pages and make sure that paper is loaded in the portrait orientation. •...
Page 384 Troubleshoot a problem Conﬁdential and other held documents do not print Try one or more of the following: • From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. •...
Page 385: The Printer Is Not Responding
Troubleshoot a problem Notes: – You can also change the setting on the control panel. Navigate to Settings > Paper > Tray Conﬁguration > Paper Size/Type. – Heavier paper print more slowly. – Paper that is narrower than letter, A4, and legal may print more slowly. •...
Page 386: Enabling The Usb Port
Troubleshoot a problem • Make sure that the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page • Remove, and then insert the ﬂash drive. If the problem persists, then contact customer support. Enabling the USB port From the control panel, navigate to Settings >...
Page 387 Troubleshoot a problem • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. •...
Page 388 Troubleshoot a problem Jam locations Standard bin Door B Multipurpose feeder Standard tray Staple ﬁnisher Staple, hole punch ﬁnisher Optional 550‑sheet tray 1500‑sheet tray 2 x 550‑sheet tray Booklet ﬁnisher Paper transport with folding option...
Page 389 Troubleshoot a problem Jam locations 2000‑sheet tandem tray Paper jam in the standard tray Pull out the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 390 Troubleshoot a problem Paper jam in the optional 550‑sheet tray Open door D. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 391 Troubleshoot a problem Pull out the optional 550‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove any paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 392 Troubleshoot a problem Paper jam in the 2 x 550-sheet tray Open door E. Remove the jammed paper inside door E. Note: Make sure that all paper fragments are removed. Close door E.
Page 393 Troubleshoot a problem Pull out tray 3. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert tray 3. Repeat step 4 through step 6 for tray 4.
Page 394 Troubleshoot a problem Paper jam in the 2000‑sheet tandem tray Open door E. Remove the jammed paper inside door E. Note: Make sure that all paper fragments are removed. Close door E. Paper jam in the 1500‑sheet tray Open door K. Remove the jammed paper.
Page 395 Troubleshoot a problem Close door K. Grab handle J, and then slide the tray to the right. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Slide the tray back into place. Paper jam in door B Open door B.
Page 396 Troubleshoot a problem CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 397 Troubleshoot a problem • In the fuser • Below the fuser...
Page 398 Troubleshoot a problem • Under the standard bin exit roller • In the duplex unit Close door B.
Page 399 Troubleshoot a problem Paper jam in the standard bin Remove any paper from the standard bin. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple ﬁnisher Remove the jammed paper in the staple ﬁnisher bin. Note: Make sure that all paper fragments are removed.
Page 400 Troubleshoot a problem Grab handle F, and then slide the staple ﬁnisher to the left. Open door R1, and then rotate the knob R2 clockwise. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 401 Troubleshoot a problem Close door R1. Remove the jammed paper in the standard bin exit roller. Note: Make sure that all paper fragments are removed. Slide the staple ﬁnisher back into place. Paper jam in the paper transport with folding option Remove the jammed paper.
Page 402 Troubleshoot a problem Open door F. Lift handle N4.
Page 403 Troubleshoot a problem Lift handle N5. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close handle N5, and then close handle N4. Push down handle N1.
Page 404 Troubleshoot a problem Turn knob N2 counterclockwise. Remove the jammed paper. Warning—Potential Damage: To prevent damage to the printer, remove any hand accessories before removing the jammed paper. Note: Make sure that all paper fragments are removed. Put handle N1 back into place. Close door F.
Page 405 Troubleshoot a problem Remove the jammed paper in the ﬁnisher standard bin. Note: Make sure that all paper fragments are removed. Remove the jammed paper in bin 2. Note: Make sure that all paper fragments are removed. Open paper transport cover G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 406 Troubleshoot a problem Close paper transport cover G. Open door I, open door R1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 407 Troubleshoot a problem Close door R1, and then close door I. Open paper transport cover F.
Page 408 Troubleshoot a problem Open door H. Lift handle R4. Turn knob R3 counterclockwise, and then remove the jammed paper in bin 1. Note: Make sure that all paper fragments are removed.
Page 409 Troubleshoot a problem Turn knob R2 counterclockwise, and then remove the jammed paper in paper transport cover F. Note: Make sure that all paper fragments are removed. Close paper transport cover F. Return handle R4 to its original position. Close door H. If your printer is conﬁgured with a paper transport with folding option, then do the following: Remove the jammed paper in bin 1.
Page 410 Troubleshoot a problem Remove the jammed paper in the ﬁnisher standard bin. Note: Make sure that all paper fragments are removed. Remove the jammed paper in bin 2. Note: Make sure that all paper fragments are removed.
Page 411 Troubleshoot a problem Open door F. Open door N4. Open door N5.
Page 412 Troubleshoot a problem Open door H. Lift handle R4. Turn knob R3 counterclockwise, and then remove the jammed paper in bin 1. Note: Make sure that all paper fragments are removed.
Page 413 Troubleshoot a problem Turn knob R2 counterclockwise, and then remove the jammed paper between doors N4 and N5. Note: Make sure that all paper fragments are removed. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 414 Troubleshoot a problem Remove the jammed paper under the standard bin exit roller. Note: Make sure that all paper fragments are removed. Close door B. Push down handle N1.
Page 415 Troubleshoot a problem Turn knob N2 counterclockwise. Remove the jammed paper. Warning—Potential Damage: To prevent damage to the printer, remove any hand accessories before removing the jammed paper. Note: Make sure that all paper fragments are removed. Put handle N1 back into place. Close handle N5, and then close handle N4.
Page 416 Troubleshoot a problem Remove the jammed paper in bin 1. Note: Make sure that all paper fragments are removed. Remove the jammed paper in bin 1. Notes: • Make sure that all paper fragments are removed. • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
Page 417 Troubleshoot a problem Remove the jammed paper in bin 3. Note: Make sure that all paper fragments are removed. Open paper transport cover G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close paper transport cover G.
Page 418 Troubleshoot a problem Open paper transport cover F. Open door H. Move handle R3 to the right, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 419 Troubleshoot a problem Move handle R1 to the left, turn knob R2 counterclockwise, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 420 Troubleshoot a problem Turn knob R5 counterclockwise, and then remove the jammed paper from the ﬁnisher standard bin. Note: Make sure that all paper fragments are removed.
Page 421 Troubleshoot a problem Lift handle R4, turn knob R2 clockwise, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 422 Troubleshoot a problem Close paper transport cover F. Return handles R1, R3, and R4 to their original position. Close door H. If your printer is conﬁgured with a paper transport with folding option, then do the following: Remove the jammed paper in the ﬁnisher standard bin. Note: Make sure that all paper fragments are removed.
Page 423 Troubleshoot a problem Remove the jammed paper in bin 1. Note: Make sure that all paper fragments are removed. Remove the jammed paper in bin 1. Notes: • Make sure that all paper fragments are removed. • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
Page 424 Troubleshoot a problem Remove the jammed paper in bin 3. Note: Make sure that all paper fragments are removed. Open door F. Open door H.
Page 425 Troubleshoot a problem Open door N4. Open door N5. Lift handle R4. Turn knob R2 clockwise, and then remove the jammed paper in handle R4. Note: Make sure that all paper fragments are removed.
Page 426 Troubleshoot a problem Move handle R1 to the left, turn knob R2 counterclockwise, and then remove the jammed paper between doors N4 and N5. Note: Make sure that all paper fragments are removed.
Page 427 Troubleshoot a problem Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 428 Troubleshoot a problem Turn knob N2 counterclockwise. Remove the jammed paper. Warning—Potential Damage: To prevent damage to the printer, remove any hand accessories before removing the jammed paper. Note: Make sure that all paper fragments are removed. Put handle N1 back into place. Close door N5, and then close door N4.
Page 429 Troubleshoot a problem Open door H.
Page 430 Troubleshoot a problem Turn knobs R6, R11, and R10 clockwise. Pull out the booklet maker. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 431 Troubleshoot a problem Turn knob R9 counterclockwise until it stops.
Page 432 Troubleshoot a problem Open door R8. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door R8. Return the booklet maker into the booklet ﬁnisher. Close door H.
Page 433: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Try one or more of the following: • Make sure that the printer is on. • Make sure that the printer IP address is correct. Notes: – View the IP address on the control panel. –...
Page 434: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Try one or more of the following: • Turn off the printer, wait for about 10 seconds, and then turn on the printer. • Print the Menu Settings Page, and then check if the internal option appears in the Installed Features list.
Page 435: Issues With Supplies
Note: To ﬁnd the region settings of the printer and toner cartridge, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Reﬁlled regular [color] cartridge The printer has detected a Lexmark Regular cartridge that has been reﬁlled with non‑genuine toner by a party other than Lexmark.
Page 436 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 437: Paper Feed Problems
Troubleshoot a problem Paper feed problems Paper curl Try one or more of the following: • Adjust the guides in the tray to the correct position for the paper loaded. • Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 438: Color Quality Problems
Troubleshoot a problem Tray linking does not work Try one or more of the following: • Make sure that the linked trays contain the same paper size, orientation, and paper type. • Make sure that the paper guides are positioned correctly. •...
Page 439 Troubleshoot a problem Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and can be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics shown on a computer monitor. Black toner usage is optimized for printing photographs.
Page 440: Contacting Customer Support
Troubleshoot a problem What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 441 Troubleshoot a problem Go to https://support.lexmark.com to receive email or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries...
Page 442: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 443: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 444 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 445 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 446 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 447 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 448 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 449 Notices Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes, or between 1 minute and 114 minutes, depending on the printer model. If the printer speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes or 54 minutes, depending on the printer model.
Page 450 The UK Product Security and Telecommunications Infrastructure Act 2022 (PSTI Act)—Summary Statement of Compliance Lexmark International Inc., 740 West New Circle Road, Lexington, KY 40550 USA, declares that this product complies with the applicable security requirements in Schedule 1 of The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.
Page 451 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 452 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 453 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 454 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 455 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 456 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 457 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 458: Index
Index Index color quality problem Numerics FAQ about color printing 439 1500‑sheet tray cabinet print appears tinted 440 installing 113 installing 107 color samples 439 loading 77 canceling print job 242 colored background on print 373 2 x 550‑sheet tray cannot connect printer to conﬁdential documents do not installing 94...
Page 459 13 display brightness installing adjusting 357 booklet ﬁnisher 182 Display Customization paper transport 182 genuine Lexmark parts and using 63 installing 1500-sheet tray 113 supplies 305 documents, printing installing 2 x 550‑sheet tray 94 genuine parts and supplies 305 from computer 238 installing 2000‑sheet tandem...
Page 460 Security Audit Log 291 enabling 70 toner cartridge 306 Setup 262 making booklet 302 waste toner bottle 307 Share Data with Lexmark 252 managing screen saver 63 SNMP 282 manual color correction 438 Solutions LDAP Settings 295 menu packaging material 442 TCP/IP 280 802.1x 284...
Page 461 300 selecting 16 defective ﬂash detected 435 print appears tinted 440 Non‑Lexmark supply 436 print driver Not enough free space in ﬂash recycled paper adding hardware options 86 memory for resources 435 using 15 installing 84 reﬁlled regular cartridge 435...
Page 462 386 conﬁguring 304 locating 14 using AirPrint 239 supply usage counters selecting location using genuine Lexmark parts and resetting 352, 436 for the printer 61 supplies 305 supported applications 59 separator sheets using the control panel 12 supported ﬁle types 59...
Page 463 Index replacing 324 white pages 371 wireless network Wi‑Fi Protected Setup 232 wireless networking 232 Wi‑Fi Direct conﬁguring 233 printing from a mobile device 239 Wi‑Fi network, deactivating 234 Wi‑Fi Protected Setup wireless network 232...