Drive Problems - Dell XPS PP06XA Owner's Manual

To access the Dell Support Utility:
• Click the Dell Support icon
NOTE:
right-clicking.
Or
• Click the Start
Ensure that the Show icon on the taskbar option is checked.
NOTE:
support.dell.com and download the software.

Drive Problems

CAUTION:
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 169 as you complete these checks.
N S U R E T H A T
E M
Windows XP
→
Click Start My Computer.
Windows Vista™
Click Start
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
E S T T H E D R I V E
T
• Insert another floppy disk, CD, DVD, or BD to eliminate the possibility
that the original media is defective.
• Insert a bootable floppy disk and restart the computer.
L E A N T H E D R I V E O R D I S K
C
112
Troubleshooting
The icon functions vary when clicking, double-clicking, or
→ All Programs→ Dell Support→ Dell Support Settings.
If the Dell Support Utility is not available from the Start menu, go to
Before you begin any of the procedures in this section, follow the
®
I C R O S O F T I N D O W S
W
→ Computer.
—
See "Cleaning Your Computer" on page 105.
—
in the notification area.
®
R E C O G N I Z E S T H E D R I V E
—