External Keyboard Problems - Dell XPS PP06XA Owner's Manual

External Keyboard problems

NOTE:
When you attach an external keyboard, the integrated keyboard remains
fully functional.
C H E C K T H E K E Y B O A R D C A B L E
keyboard cable and check it for damage, then firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the
keyboard directly to the computer.
H E C K T H E E X T E R N A L K E Y B O A R D
C
1 Shut down the computer, wait 1 minute, and then turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard
blink during the boot routine.
3 From the Windows desktop, click Start
Accessories→ Notepad.
4 Type some characters on the external keyboard and verify that they appear
on the display.
If you cannot verify these steps, you may have a defective external keyboard.
O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D
T
I N T E G R A T E D K E Y B O A R D
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click Start
Accessories→ Notepad.
5 Type some characters on the internal keyboard and verify that they appear
on the display.
If the characters appear now, but did not with the external keyboard, you
may have a defective external keyboard. Contact Dell (see "Contacting
Dell" on page 170).
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S
Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107).
If the tests indicate a defective external keyboard, contact Dell (see
"Contacting Dell" on page 170).
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Troubleshooting
Shut down the computer, disconnect the
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→ All Programs→
→ All Programs→
Run the PC-AT Compatible
C H E C K T H E
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