Optical Drive Problems - Dell XPS PP06XA Owner's Manual

N S U R E T H A T T H E
E
C H E C K T H E C A B L E C O N N E C T I O N S
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
C
and Hardware Problems in the Microsoft
Windows Vista™ Operating Systems" on page 139.
R U N T H E D E L L D I A G N O S T I C S

Optical drive problems

NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive
L O S E O T H E R P R O G R A M S
C
receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Try closing all programs before you write to the drive.
T U R N O F F S L E E P S T A T E I N
See "Standby and Sleep Mode" on page 50 for information on Sleep state.
D I S C —
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E
CD, DVD, or BD creation software.
The drive tray cannot eject
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
O R
C D , D V D , BD
See "Dell Diagnostics" on page 107.
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CD-RW, DVD+/-RW, and BD-RE drives must
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W I N D O W S B E F O R E W R I T I N G T O A
M E D I A I S S N A P P E D O N T O T H E S P I N D L E
See "Troubleshooting Software
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®
Windows
See the help files for your
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®
XP and Microsoft
C D / D V D / B D
Troubleshooting
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