Problems Making Voice Calls; Pop-Up Windows, Javascripts And Java Permissions; Internet Explorer Pop-Up Blockers; Disable Pop-Up Blockers - ZyXEL Communications PRESTIGE 2602R Series User Manual

Prestige 2602R Series User's Guide

35.5 Problems Making Voice Calls

Table 82 Troubleshooting Voice Calls

PROBLEM
There is no dial
tone.
I can't make calls.

35.6 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.

35.6.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device's IP address.

35.6.1.1 Disable pop-up Blockers

1 In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up
Blocker.
269
CORRECTIVE ACTION
Check the telephone connections.
You can test the telephone wire by using it to connect a telephone directly to a
telephone outlet and checking for a dial tone. If there is still no dial tone, then try a
different telephone wire or telephone.
The VoIP LED does not turn orange if your Internet and/or SIP settings are
incorrect . (Also check the VoIP status in the Maintenance Status screen.)
Check that all Internet and VoIP settings are entered correctly.
If all settings are entered correctly, then check that your account (SIP or Internet)
has not expired and that you have been given correct settings.
Chapter 35 Troubleshooting