Problems Accessing The Prestige; Table 81 Troubleshooting Accessing The Prestige - ZyXEL Communications PRESTIGE 2602R Series User Manual

35.4 Problems Accessing the Prestige

Table 81 Troubleshooting Accessing the Prestige

PROBLEM
I cannot
access the
Prestige.
I cannot
access the
Prestige web
configurator.
Chapter 35 Troubleshooting
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to
all of the factory defaults including the password.
Make sure that there is not an SMT console session running.
Use the Prestige's WAN IP address when configuring from the WAN. Refer to
on page 266 section for instructions on checking your WAN connection.
Use the Prestige's LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer's IP address must match it. Refer to the chapter on
remote management for details. Refer to
when remote management may not be possible.
Your computer's and the Prestige's IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige's LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
You may also need to clear your Internet browser's cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all
offline content check box and click OK. Click OK in the Internet Options screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer's ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device's
MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your computer's
ARP table.
Prestige 2602R Series User's Guide
Section 2.1.2 on page 45 section ). This restores
Section 11.1.1 on page 110
Table 79
for scenarios
268