Problems With The Wan; Table 80 Troubleshooting The Wan - ZyXEL Communications PRESTIGE 2602R Series User Manual

Prestige 2602R Series User's Guide

35.3 Problems with the WAN

Table 80 Troubleshooting the WAN

PROBLEM
The DSL LED is
off.
I cannot get a
WAN IP address
from the ISP.
I cannot access
the Internet.
The Internet
connection
disconnects.
267
CORRECTIVE ACTION
Check the telephone wire and connections between the Prestige DSL port and the
wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter
(web configurator or SMT).
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator)
or the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on. See
Chapter 5 on page 60 or Chapter 19 on page 150
Check the schedule rules. Refer to
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to the WAN Setup chapter (web configurator) or
Contact your ISP.
chapter for details.
Chapter 34 on page 262 (SMT).
Chapter 23 on page 166
Chapter 35 Troubleshooting
(SMT).