Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX
EMPORARILY DISABLE SECURITY PROGRAMS IN
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
Firmly plug the square end of the USB cable into the back of the printer.
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
ECONNECT THE PRINTER POWER SUPPLY
Turn off the printer, and then unplug the power cord from the wall outlet.
Gently remove the power supply from the printer, and then reinsert it.
Plug the power cord into the wall outlet, and then turn on the printer.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
Turn the printer on, and then open the printer.
Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
Close the printer.
ELECT YOUR PRINTER FROM THE
AKE SURE THE PRINT JOB IS NOT PAUSED
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
INDOWS BEFORE INSTALLING THE SOFTWARE
RINT DIALOG BEFORE SENDING THE PRINT JOB