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Troubleshooting; Before You Troubleshoot; Using The Service Center To Solve Printer Problems; If Troubleshooting Does Not Solve Your Problem - Dell All-in-One Wireless Printer P513w User Manual

Dell personal all-in-one printer user's guide.
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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:
Make sure the power cord is plugged into the printer and into a working electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any errors.
Check for paper jam messages, and clear any jams.
Check the ink cartridges, and install new cartridges if necessary.
Use the Service Center to locate and solve the problem (Windows only).
Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:

If Troubleshooting does not solve your problem

Visit our Web site at support.dell.com to find the following:
Live online technical support
Contact numbers for telephone technical support

Setup troubleshooting

"Printhead errors" on page 87
1
Click
or Start.
2
Click All Programs or Programs, and then select the
printer program folder from the list.
3
Select Printer Home.
4
From the Support tab, select Service Center.
86

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