Ricoh Aficio SP C811DN Hardware Manual page 186

9. Troubleshooting
For details, see p.226 "Consumables".
If rubbed with your finger, it smears out.
• The setting of the paper may not be correct. For example, although thick paper is used, the setting for
thick paper may not be set.
On the [Menu] tab of the printer driver, set [Paper Input] to [Thick Paper].
• Check the paper settings of this printer.
See p.86 "Types of Paper and Other Media".
• Check the paper settings of the printer driver.
See the printer driver Help.
• The fusing unit is deteriorated or damaged. Replace the unit.
See p.137 "Replacing the Fusing Unit and Transfer Roller".
When printing on OHP transparencies, a color is missing or black or white dots are obvious.
• The registration roller is dirty. Clean the registration roller.
See p.155 "Cleaning the Registration Roller".
When printing on plain paper, white dots are obvious.
• The registration roller is dirty. Clean the registration roller.
See p.155 "Cleaning the Registration Roller".
PDF Direct Print is not executed (PDF file is not printed).
• When printing a PDF with a password set, set the password of the PDF file using the [Change PDF
Password] menu in [PDF Menu] or Web Image Monitor. For [Change PDF Password], see the "PDF
9
Menu", Software Guide.
For Web Image Monitor, see Help.
• PDF files not allowed to be printed by the PDF file security setting cannot be printed.
• Highly compressed PDFs cannot be printed using PDF Direct Print.
Open the relevant application and print the PDF file using the printer driver.
Set the file format to standard PDF.
As a result of printing using PDF Direct Printing, characters are missing or misshapen.
• Before printing, embed the font in the PDF file to be printed.
The paper size appears on the control panel and printing is not performed with PDF Direct
Print.
• When using PDF Direct Print, printout requires paper set within the PDF file. When a message indicating
a paper size appears, either place the indicated size in the paper tray, or perform Form Feed.
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