Ricoh SP C340DN User Manual
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Ricoh SP C340DN User Manual

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User Guide

Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.

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Table of Contents
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Summary of Contents for Ricoh SP C340DN

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 List of Manuals..............................5 1. Getting Started Before You Start..............................7 How to Read the Manuals..........................7 Model-Specific Information...........................8 List of Options..............................9 Guide to Names and Functions of Components....................10 Guide to Components..........................10 Guide to the Names and Functions of the Control Panel.................
  • Page 4 Paper Settings..............................57 Specifying a Paper Size..........................57 Specifying a Paper Type..........................58 Configuring Envelope Settings Using the Control Panel................59 3. Troubleshooting When a Panel Tone Beeps..........................61 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel......62 Indicators..............................

  • Page 5: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. ® ®...
  • Page 6 • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the drivers.

  • Page 7: List Of Manuals

    List of Manuals Printed Manual PDF Manual HTML Manual Manual Name Provided Provided Provided User Guide Read This First Quick Installation Guide Operating Instructions Extended Feature Settings Security Guide Driver Installation Guide...

  • Page 9: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 10: Model-Specific Information

    1. Getting Started In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

  • Page 11: List Of Options

    Before You Start If the label contains the following, your printer is a Region B model: • CODE XXXX -17 • 120–127 V • Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units.

  • Page 12: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view DPP001 1. Standard tray Output is stacked here with the print side down. 2.
  • Page 13 Guide to Names and Functions of Components DPP088 3. Front cover Open this cover when replacing the waste toner bottle, etc., or removing jammed paper. Pull the right side lever to open the front cover. 4. Top cover open lever Pull this lever upward to open the top cover.
  • Page 14 1. Getting Started 12. Stop Fence (A4/Letter-size prints) Raise the front fence to prevent A4 or letter-size prints from falling behind the printer. After using the stop fence, be sure to return it to its original position. The fence may be damaged if it is hit with something or excessive force is applied.
  • Page 15 Guide to Names and Functions of Components 1. HDD cover Remove this cover to install the optional hard disk. 2. Inlet Ventilation Hole This draws in the air to prevent the temperature inside the printer from rising. Be sure not to block it by placing something against it.
  • Page 16 1. Getting Started Interior: Front view DPP003 1. Print cartridge Loads from the printer rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K). Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.
  • Page 17 Guide to Names and Functions of Components Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner bottle needs to be prepared. For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

  • Page 18: Guide To The Names And Functions Of The Control Panel

    1. Getting Started 1. Optional interface units • Wireless LAN board Allows you to communicate over wireless LAN. • IEEE 1284 interface board (SP C342DN only) Allows you to connect to an IEEE 1284 cable. • USB device server (SP C342DN only) Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
  • Page 19 To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds). For details about the [Auto Reset Timer] setting, see "Timer Settings (SP C340DN)", Operating Instructions. 7. Power indicator Lights up when the printer is ready to receive data from a computer.
  • Page 20 1. Getting Started 8. Alert indicator Lights up or flashes when a printer error occurs. Steady red: printing is not possible, or is possible but print quality cannot be ensured. Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.
  • Page 21 Guide to Names and Functions of Components 1. Display panel Displays function keys, operation status, and messages. See page 20 "Guide to the Names and Functions of the Control Panel Screen". 2. Light Sensor Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 3.

  • Page 22: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started Guide to the Names and Functions of the Control Panel Screen DPP083 1. Operational Status or Messages Displays the printer status and messages. 2. [Option] Press to display the following items: • Form Feed • Error Log 3.
  • Page 23 Guide to Names and Functions of Components Touch the display panel Press the [Home] key CZV301 1. [Home] screen Displays function and shortcut icons. For details, see page 22 "Using the [Home] screen". The [Home] screen is set as the default screen when the printer is turned on. You can change this default setting under Function Priority.
  • Page 24 1. Getting Started Using the [Home] screen This function is available for SP 342DN only. To display the [Home] screen, press the [Home] key. Each function has its own icon, and these icons are displayed on the [Home] screen. You can add shortcuts to frequently used embedded software applications to the [Home] screen. The icons of added shortcuts appear on the [Home] screen.
  • Page 25 Guide to Names and Functions of Components Using the [Printer] screen This function is available for SP C342DN only. The display panel shows the operation status, messages, and function menus. The function items displayed serve as selector keys. You can select or specify an item by lightly pressing these keys.
  • Page 26 1. Getting Started 6. [Job Operation] Press to suspend a job being processed. 7. [Form Feed] Press to print all the data left in the printer's input buffer. 8. [Other Functns.] Press to display the error logs and status of spooled jobs. Using the [Information] screen This function is available for SP C342DN only.
  • Page 27 Guide to Names and Functions of Components Displays the ratio of 2-sided prints to the total number of prints. • Combine Utilization: Displays the ratio of combined prints to the total number of prints. 4. Count periods Displays the current and previous count periods. 5.

  • Page 28: Turning On/Off The Power

    1. Getting Started Turning On/Off the Power This section explains how to turn on/off the printer. Turning On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DPP036 The power indicator turns on. •...

  • Page 29: Saving Energy

    • "Timer Settings (SP C342DN)", Operating Instructions. To exit Sleep mode, do one of the following: • Press one of the keys on the control panel (for SP C340DN) • Press the [Energy Saver] key or [Check Status] key (for SP C342DN) •...
  • Page 30 The default settings of ECO Night Sensor are enabled. To change the settings, see: • "System (SP C340DN)", Operating Instructions. • "Administrator Tools (SP C342DN)", Operating Instructions. • The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in an environment where the ambient light level is low (such as in a hallway or a location with motion sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.

  • Page 31: Displaying The Printer Configuration Screens Using The Control Panel

    • To cancel changes made to settings and return to the initial display, press the [Escape] key. Configuring Printer Settings from the [User Tools] key This function is available for SP C342DN only. If you are using SP C340DN, see page 29 "Displaying the Printer Configuration Screens Using the Control Panel".
  • Page 32 1. Getting Started • If Administrator Authentication Management is specified, contact your administrator. Press the [User Tools] key. CZV010 Select the settings you want to change. Press [ ] or [ ] to display the next or previous page. Change the settings by following the instructions on the display, and then press [OK]. Press the [User Tools] key.

  • Page 33: Monitoring And Configuring The Printer

    Monitoring and Configuring the Printer Monitoring and Configuring the Printer This section explains how to monitor and configure the printer. Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network.

  • Page 34: Displaying The Top Page

    1. Getting Started Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version. • Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser. •...
  • Page 35 Monitoring and Configuring the Printer Guest mode This mode requires no login to enter. In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed. Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings.
  • Page 36 1. Getting Started 2. Header area Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode. Also displays the link to Help and dialog box for keyword search. 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information.

  • Page 37: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 38: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 39 Paper Size Specifications Paper size name Actual size Bypass tray Tray 1 Trays 2 Two-sided × 10 7.25" × 10.5" × 8 5.5" × 8.5" × 9 4.125" × 9.5" × 7 3.875" × 7.5" Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes. The following tables show the custom paper sizes that can be loaded in each tray.

  • Page 40: Paper Type Specifications

    2. Loading Paper Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 41 Paper Type Specifications Paper weight Paper type Bypass tray Tray 1 Trays 2 Two-sided Coated: Glossy Coated: Matte Coated: Gloss: Thick Coated: Matte: Thick Paper weight Paper weight 60–65 g/m (15–18 lb. BOND) 66–74 g/m (18–20 lb. BOND) 75–90 g/m (20–24 lb.

  • Page 42: Paper Precautions

    2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Do not use acidic paper because it accelerates the deterioration of the drum unit and surrounding parts.
  • Page 43 Paper Precautions • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. • If you print onto rough grain paper, the output image might be blurred. • Do not load sheets that have already been printed by another printer. Paper Storage When storing paper, the following precautions should always be followed: •...
  • Page 44 2. Loading Paper • To print on paper that is over 900 mm (35.5 inches) in length, set the top margin to at least 4.2 mm (0.2 inches), the right and left margin to at least 10 mm (0.4 inches), and the bottom margin to at least 10 mm (0.4 inches).

  • Page 45: Loading Paper Into Paper Trays

    Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • For details about trays that can be loaded for each paper size and type, see page 36 "Paper Size Specifications"...
  • Page 46 2. Loading Paper Push the metal plate down until it clicks into place to lock. DPP043 Squeeze the clip on the side paper guide and slide it to match the paper size. DPP044 When loading custom size paper, position the paper guide slightly wider than the actual paper size.

  • Page 47: When Loading Paper Larger Than A4 Or 8

    Loading Paper into Paper Trays DPP046 Adjust the paper guides to close any gaps. Make sure there is no gap between the paper and the side/end paper guides. If there is a gap, adjust the side/end paper guides. Be careful not to press the paper guides against the paper too tightly. Doing so may cause paper misfeeds.
  • Page 48 2. Loading Paper Remove the rear cover using a coin. DPP048 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DPP042 Place the tray on a flat surface. Push the metal plate down until it clicks into place to lock.
  • Page 49 Loading Paper into Paper Trays Squeeze the extender in the "PUSH" direction, and then pull out the extender until it stops (you will hear a click). DPP049 After extension, make sure the arrows on the extender and tray are aligned. DPP050 Squeeze the clip on the side paper guide, and then slide it to match the legal paper size.
  • Page 50 2. Loading Paper Squeeze the front end paper guide and slide it inward to match the legal paper size. DPP052 • When loading A4 , 8 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

  • Page 51: Loading Paper Into The Bypass Tray

    Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 36 "Paper Size Specifications" and page 38 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 52 2. Loading Paper Slide both sides of the paper guide outward, and then load paper print side up until it stops. Slide both sides of the paper guide outward, and then load paper print side down until it stops. DPP055 Adjust both sides of the paper guide to match the paper width.

  • Page 53: Loading Orientation-Fixed Paper Or Two-Sided Paper

    Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see: • "Machine Modes (SP C340DN)", Operating Instructions. • "System (SP C340DN)", Operating Instructions. Paper orientation...
  • Page 54 2. Loading Paper • For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.

  • Page 55: Loading Envelopes

    Loading Envelopes Loading Envelopes This section explains various details about and recommendations concerning envelopes. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. •...

  • Page 56: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    2. Loading Paper When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details, see page 54 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 55 "Printing on Envelopes with Windows (PCL 5c)", or page 56 "Printing on Envelopes with Mac OS X".

  • Page 57: Printing On Envelopes With Windows (Pcl 5C)

    Loading Envelopes In the "Menu:" box, click the Basic icon, and then configure the following settings: • Document Size: Select the envelope size. In the "Menu:" box, click the Paper icon, and then configure the following settings: • Input Tray: Select the bypass tray.

  • Page 58: Printing On Envelopes With Mac Os X

    2. Loading Paper • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 59 "Configuring Envelope Settings Using the Control Panel". • Envelopes must be loaded in a specific orientation. For details, see page 53 "Loading Envelopes". Printing on Envelopes with Mac OS X After creating a document, open the printing preferences screen in the document's native application.

  • Page 59: Paper Settings

    • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see: • "Machine Modes (SP C340DN)", Operating Instructions. • "System (SP C342DN)", Operating Instructions. Specifying a Paper Size •...

  • Page 60: Specifying A Paper Type

    2. Loading Paper Specifying Custom Size Paper Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Size: (tray name)] Press [OK] Select [Custom Size] Press [OK] Enter the horizontal value Press [OK]...

  • Page 61: Configuring Envelope Settings Using The Control Panel

    Paper Settings Select [Paper Type:Bypass] Press [OK] Press the [User Tools] key, and then display the [Tray Paper Settings] screen. [System Settings] [Tray Paper Settings] Press [Paper Type: Bypass], and then specify the paper type and thickness. • [Paper Type] Select the paper type [OK] •...
  • Page 62 2. Loading Paper Press [Paper Type: Bypass Tray], and then specify the paper type and thickness. • [Paper Type] [Envelope] [OK] • [Paper Thickness] [Plain Paper 66-74g/m [OK] • For details about the envelope types that can be loaded in each tray, see page 36 "Paper Size Specifications"...

  • Page 63: Troubleshooting

    • You can enable or disable beep alerts. For details, see: • "General Settings (SP C340DN)", Operating Instructions. • "General Features (SP C342DN)", Operating Instructions.

  • Page 64: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...
  • Page 65 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Displays the state of use of the fusing unit. • Intermediate Transfer Unit Displays the state of use of the intermediate transfer unit. • Output Tray Full Displays whether the output tray is overloaded.

  • Page 66: When The Indicator Lamp For The [Check Status] Key Is Lit Or Flashing

    3. Troubleshooting • For details about how to locate and remove misfeeds, see page 114 "Removing Jammed Paper". When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing This function is available for SP C342DN only. If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen.
  • Page 67 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Problem Cause Solution Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left. Load paper.

  • Page 68: If Usb Connection Fails

    3. Troubleshooting If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 69: When Messages Are Displayed

    When Messages Are Displayed When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "@Remote Certif. The printer is updating the @Remote certificate. Turn the power off, and updating..."...

  • Page 70: Alert Messages (Displayed On The Control Panel)

    3. Troubleshooting Message Status "Calibrating..." The printer is calibrating the color. Wait a while. "Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format. Press [Job Reset] to cancel Hex Dump mode. "Job suspended." Printing was temporarily suspended because [Job Operation] or the [Suspended] key was pressed.
  • Page 71 When Messages Are Displayed Message Cause Solution " (B) Open Front Cover Open the front cover and remove For details, see page 114 and remove the paper." the jammed paper from the "Removing Jammed Paper". internal paper feed path. " (Y) Remove misfeed in Open the front cover and remove For details, see page 114 Trays.
  • Page 72 3. Troubleshooting Message Cause Solution "Check network settings. The IP address setting is incorrect. Check the IP address, subnet (103/203)" mask, and gateway address. "Classification Code Error" A classification code is not Enter a classification code using specified for the print job. the printer properties and print the document again.
  • Page 73 When Messages Are Displayed Message Cause Solution "IPv6 Address already exists The same IPv6 address is already Contact your network Manual Config. used. administrator. Address(109/209)" "Load paper in (tray name) There is no paper in the specified Load the specified paper in the or [Cancel] to FormFeed."...
  • Page 74 3. Troubleshooting Message Cause Solution "Replacmnt Rqrd:Fusing You need to replace the fusing For details, see "Replacing Other Unit" unit. Consumables", Operating Instructions. "Replcmnt Rqrd You will need to replace the Contact your sales or service Soon:IntTrans" intermediate transfer unit soon. representative to obtain a new unit.
  • Page 75 When Messages Are Displayed Message Cause Solution "Supply order has failed." The automatic supply order failed. The message indicates the printer tried to order the supplies. "This NetBIOS name is The NetBIOS name specified for Contact your network already in use.(108/208)" the printer is already used by administrator.
  • Page 76 3. Troubleshooting Message Cause Solution "Cannot connect with the • The wireless LAN interface • Turn off the main power wireless card. Turn the main board was not inserted when switch, and then confirm the power switch off, then check the printer was turned on.
  • Page 77 When Messages Are Displayed Message Cause Solution "Hardware Problem: HDD" An error has occurred in the hard • Turn the main power switch disk. off and then back on again. If the message appears again, contact your service representative. • The hard disk may have not been installed properly if you have installed it yourself.
  • Page 78 3. Troubleshooting Message Cause Solution "Hardware Problem: The wireless LAN interface board • Turn off the main power Wireless Card" can be accessed, but an error switch, and then confirm the was detected. wireless LAN interface board (A "wireless LAN interface is inserted correctly.
  • Page 79 When Messages Are Displayed Message Cause Solution "Problems with the wireless The printer has detected a If the message appears again, board. Please call service." wireless LAN interface board contact your service failure. representative. (A "wireless LAN interface board" is referred to as a "wireless board".) "Output Tray is full.
  • Page 80 3. Troubleshooting Message Cause Solution "SD Card authentication has Authentication from the SD card Turn the printer off, and then turn it failed. Please call service." failed. on again. If the problem persists, contact your sales or service representative. "Tray setg. do not match The printer driver settings are •...

  • Page 81: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Alert Messages (Printed on Error Logs and Reports) This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports. Message Cause Solution "Address book is in use." The printer currently cannot Wait a while, and then retry the perform authentication because...
  • Page 82 3. Troubleshooting Message Cause Solution "Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex Tray" in [Paper Input] to enable duplex printing for the paper tray. "Error occured. Prntd/ An error occurred during printing, Check the print settings. Cncld."...
  • Page 83 When Messages Are Displayed Message Cause Solution "I/O buffer overflow." An input buffer overflow occurred. • Select [Font Priority] for [Memory Usage] in [System]. • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.
  • Page 84 3. Troubleshooting Message Cause Solution "User auth. already exists." The same account name is Contact your user administrator. already used in the newly selected domain or server in an environment using LDAP Authentication or Integration Server Authentication. Message Cause Solution "98: Error"...
  • Page 85 When Messages Are Displayed Message Cause Solution "Classification Code is The classification code is not Select [Optional] for the incorrect." supported by the printer driver. classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.
  • Page 86 3. Troubleshooting Message Cause Solution "Duplex has been Duplex printing was canceled. • Select the proper paper size cancelled." for the duplex function. For details about paper size, see page 36 "Paper Size Specifications". • Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray.
  • Page 87 When Messages Are Displayed Message Cause Solution "Exceeded max. No. of While printing a Sample Print, • Delete unneeded files stored pages for temporary/stored Locked Print, Hold Print, or Stored in the printer. jobs." Print file, the maximum page • Reduce the number of pages capacity was exceeded.
  • Page 88 3. Troubleshooting Message Cause Solution "I/O buffer overflow." An input buffer overflow occurred. • Select [Font Priority] for [Memory Usage] in [System]. • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value. •...
  • Page 89 When Messages Are Displayed Message Cause Solution "Memory Retrieval Error" A memory allocation error Turn off the main power switch occurred. and then back on again. message appears again. "No response from the A timeout occurred while Check the status of the server. server.
  • Page 90 3. Troubleshooting Message Cause Solution "Unauthd. Copy Preventn. The [Enter User Text:] field on the PCL 6/PostScript 3 Error" [Unauthorized Copy Prevention On the printer driver's for Pattern Details] screen is blank. [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display...
  • Page 91 When Messages Are Displayed Messages during Direct print from a memory storage device Message Causes Solutions "99: Error" This data cannot be printed. The Check that the data is valid. For specified data is either corrupt or details about the kinds of data not supported by the Direct supported by the Direct printing printing function from memory...

  • Page 92: When You Cannot Print

    3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 26 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 93 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or remove objects that...
  • Page 94 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 95: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Printing does not start when The correct Communication • Turn the main power switch using the extended wireless Mode is not set. off and then back on again. LAN in Ad-hoc Mode. For details about how to turn on/off the main power switch, see page 26 "Turning On/Off the...

  • Page 96: Other Printing Problems

    3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have PCL 5c not been configured when...
  • Page 97 Other Printing Problems Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 40 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 98 3. Troubleshooting Problem Cause Solution The printed image is different Printing will be performed by PCL 6 from the image on the the printer's graphic processing On the printer driver's computer's display. function. [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/ Raster:"...
  • Page 99 Other Printing Problems Problem Cause Solution Horizontal lines appear when A black-and-white image is • Set [B&W Page Detect] or an image filled in black is occasionally recognized as a [Black & White Page printed. color image and printed as a Detect] to [Per Page].
  • Page 100 3. Troubleshooting Problem Cause Solution Print result differs from the A non-Windows operating Check that the application display. system is being used. supports the printer driver. Print result differs from the The printer is not selected for Use the printer driver of the display.
  • Page 101 Other Printing Problems Problem Cause Solution Image position differs from the The page layout settings are not PCL 5c display. configured correctly. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3 On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then...

  • Page 102: Paper Misfeeds Occur Frequently

    3. Troubleshooting Problem Cause Solution Fine lines are fuzzy with Super fine lines have been PostScript 3 inconsistent thickness or color, specified in the application, or Change the dithering or do not appear. a color that is too light has been settings on the printer driver.
  • Page 103 Other Printing Problems Problem Cause Solution Images are printed at a slant. The tray's side fences might not Check that the side fences are be locked. locked. For details about how to set the side fences, see page 43 "Loading Paper into Paper Trays" or page 49 "Loading Paper into the Bypass Tray".
  • Page 104 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has • Use recommended paper. been folded/creased. For details about recommended paper, see page 36 "Paper Size Specifications" and page 38 "Paper Type Specifications". • Use paper that has been stored in the recommended temperature and humidity conditions.
  • Page 105 Other Printing Problems Problem Cause Solution Printed paper becomes The paper is too thin. Use recommended paper. For creased. details about recommended paper, see page 36 "Paper Size Specifications" and page 38 "Paper Type Specifications". Edges of sheets are creased. The paper is damp.

  • Page 106: Additional Troubleshooting

    3. Troubleshooting Additional Troubleshooting Problem Causes Solutions The output sheet falls from the Depending on the size, type, or • Pull out the stop fence of the output tray. printing conditions of the prints, output tray before printing. the output sheets may become Blocking occurs (the output •...
  • Page 107 Other Printing Problems Problem Causes Solutions Combined printing, booklet The application or printer driver Make sure the application's printing, or Auto Reduce/ settings are not configured paper size and orientation Enlarge printing does not come correctly. settings match those of the printer out as expected.
  • Page 108 3. Troubleshooting Problem Causes Solutions Some characters are not The printer driver settings are PCL 5c printed or appear strange. not configured correctly. On the printer driver's [Print Quality:Standard] tab, select [600 dpi] in the "Resolution" area. PCL 6 • On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in...
  • Page 109 Other Printing Problems Problem Causes Solutions Print speed or application The printer driver settings are PCL 6 relinquishing speed is slow. not configured correctly. On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Speed] in the "Print Priority:"...
  • Page 110 3. Troubleshooting Problem Causes Solutions Printing did not start even [Jobs Not Printed As Machn. Set [Jobs Not Printed As Machn. though the specified print time Was Off] was set to [Do not Was Off] to [Prt When Mach has already passed. Print] in [Printer Features], but at On] in [Printer Features].

  • Page 111: The Printed Image Is Different From The Image On The Computer

    PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see: • see "PDF Menu (SP C340DN)", Operating Instructions. • see "PDF Menu (SP C342DN)", Operating Instructions. For details about Web Image Monitor, see Web Image Monitor Help.
  • Page 112 3. Troubleshooting Problem Solutions The paper size appears on the When PDF Direct Print is used, printout requires paper set within the control panel and printing is not PDF file. When a message indicating a paper size appears, either performed with PDF Direct Print. place the indicated size in the paper tray or perform Form Feed.

  • Page 113: When Printer Is Not Functioning Properly

    Other Printing Problems Problem Solutions Black gradation is not natural. • Select [CMY + K] for [Gray Reproduction:] in the printer driver's dialog box. For details, see the printer driver's Help. A color is missing or partially • Paper is damp. Use paper that has been stored properly. blurred.
  • Page 114 3. Troubleshooting Problem Solutions It takes too long to resume • The data is so large or complex that it takes time to process it. printing. If Data In indicator is flashing, the data is being processed. Wait until it resumes. •...

  • Page 115: When Pictbridge Printing Does Not Work

    When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work Problem Causes Solutions PictBridge is not available. There is a problem with the Use the following procedure to check USB connection or the the connection and settings: PictBridge settings. 1.

  • Page 116: Removing Jammed Paper

    3. Troubleshooting Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...
  • Page 117 Removing Jammed Paper Carefully pull the jammed paper upward and out. DPP059 If paper has jammed inside the paper transfer unit, holding both sides of the paper, pull the paper carefully forward and out. DPP060 Close the front cover with both hands carefully. DPP061 •...

  • Page 118: Misfeed Bypass Tray

    3. Troubleshooting Misfeed Bypass Tray Remove paper loaded in the bypass tray, and then close the bypass tray with both hands. DPP062 Pull Front Cover Open Lever, and then open the front cover with both hands carefully. DPP058 Pull out the jammed paper carefully. DPP060...

  • Page 119: Paper Misfeed Message (B)

    Removing Jammed Paper Close the front cover with both hands carefully. DPP061 • Be sure the Tray 1 is inserted before you open the front cover. • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared.
  • Page 120 3. Troubleshooting Lower the blue fusing unit levers, and pull out the jammed paper carefully. DPP063 DPP064 Pull the paper downward to remove it. Do not pull it upward. If the jammed paper is visible in the output tray, lower the blue fusing unit levers, and then pull the jammed paper out of the tray.

  • Page 121: Paper Misfeed Message (Y)

    Removing Jammed Paper DPP066 Be sure to fully close the guide after you have checked inside it for jammed paper. Attempting to close the front cover when the guide is still open will damage one or both of these components. Close the front cover with both hands carefully.

  • Page 122: Paper Misfeed Message (Z)

    3. Troubleshooting Paper Misfeed Message (Z) Pull the front cover open lever, and then open the front cover with both hands carefully. DPP058 Carefully remove jammed paper under the paper transfer unit. DPP067 Close the front cover with both hands carefully. DPP061 •...

  • Page 123: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Bonjour, Macintosh, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries.
  • Page 124 3. Troubleshooting ® ® Microsoft Windows 7 Ultimate ® ® Microsoft Windows 7 Enterprise • The product names of Windows 8 are as follows: ® ® Microsoft Windows ® ® Microsoft Windows 8 Pro ® ® Microsoft Windows 8 Enterprise •...
  • Page 125 Trademarks ® ® Microsoft Windows Server 2012 R2 Essentials ® ® Microsoft Windows Server 2012 R2 Standard Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. Microsoft product screen shots reprinted with permission from Microsoft Corporation.
  • Page 126 MEMO M0AG-7600...
  • Page 127 © 2016...
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