Ricoh Aficio SP C830DN User Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Printer
  5. Aficio SP C830DN
  6. User manual

Ricoh Aficio SP C830DN User Manual

Manuals
Hide thumbs Also See for Aficio SP C830DN:
Table of Contents

Advertisement

Quick Links

User Guide

Getting Started
Printing
Troubleshooting
Replenishing and Replacing Consumables
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.

Advertisement

Table of Contents
loading

Related Manuals for Ricoh Aficio SP C830DN

Summary of Contents for Ricoh Aficio SP C830DN

  • Page 1: User Guide

    User Guide Getting Started Printing Troubleshooting Replenishing and Replacing Consumables For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "Read This First"...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Getting Started Before You Start..............................5 How to Read the Manuals..........................5 List of Options..............................6 Printer Types..............................7 Model-Specific Information...........................8 Guide to Names and Functions of Components....................10 Guide to Components..........................10 Guide to the Names and Functions of the Printer's Control Panel............13 Using the Screen on the Control Panel......................16 How to Use the [Home] Screen........................16 How to Use the Screens on the Control Panel...................18...
  • Page 4 Notes about Paper Thickness........................46 Print Area..............................47 Loading Paper..............................49 Precautions for Loading Paper........................49 Unusable Paper............................49 Paper Storage..............................50 Loading Paper into Paper Trays........................51 Loading Paper into the Bypass Tray......................53 Loading Paper into Tray 3 (LCT).........................54 Loading Paper into the Large Capacity Tray (LCT)...................56 Loading Orientation-Fixed Paper or Two-Sided Paper................57 Standard Printing..............................59 Printing with Windows (PCL 6/PostScript 3).....................59...
  • Page 5 Setting the Gradation Correction Value....................86 Gradation Correction Sheet........................87 Resetting the Gradation Correction Value to the Default Value..............89 If USB Connection Fails...........................90 When Messages Are Displayed........................91 Status Messages............................91 Alert Messages (Displayed on the Control Panel)..................92 Alert Messages (Printed on Error Logs and Reports)................95 Checking the Error Log..........................105 When You Cannot Print..........................106 When the Data In Indicator Does Not Light Up or Flash...............108...

  • Page 7: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, names and functions of components, and setup procedures. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 8: List Of Options

    1. Getting Started Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine. In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

  • Page 9: Printer Types

    Before You Start Option name Description Punch Unit PU 3030 NA Punch Unit PU 3030 EU Punch unit Punch Unit PU 3030 SC Output Jogger Unit Type 9002A Output jogger unit Memory Unit Type J 512MB SDRAM module Memory Unit Type O 1GB Hard Disk Drive Option Type C830 * Hard disk Gigabit Ethernet Board Type B...

  • Page 10: Model-Specific Information

    1. Getting Started Model types Printing speed Hard disk Type 1 Maximum 45 pages per minute (A4 ) Optional Type 2 Maximum 55 pages per minute (A4 ) Standard Certain types might not be available in some countries. For details, please contact your local dealer. Certain options might not be available in some countries.
  • Page 11 Before You Start • Dimensions in this manual are given in two units of measure: metric and inch. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the inch units.

  • Page 12: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the ventilation holes by placing objects near or against them. If the printer overheats, a malfunction might occur. Front and right view CQT003 1.
  • Page 13 Guide to Names and Functions of Components 8. Front lower cover Open this cover when replacing the waste toner bottle. If the " Waste Toner Bottle is full." message appears on the display, replace the waste toner bottle. 9. Power switch Use this switch to turn the power on or off.
  • Page 14 1. Getting Started 5. USB port A Connect external devices such as a digital camera, a card authentication device, etc. 6. Controller board Slide this out to install options such as the SDRAM module, hard disk, or Gigabit Ethernet board. 7.

  • Page 15: Guide To The Names And Functions Of The Printer's Control Panel

    Guide to Names and Functions of Components 3. Inner cover Open this cover when replacing the black drum unit/color drum units or transfer unit. 4. Black drum unit / Color drum units From the left, the drum units are installed in the order of black (K), yellow (Y), magenta (M), and cyan (C). Replace the relevant black drum unit/color drum units when the following message appears: •...
  • Page 16 1. Getting Started CQT135 1. Display panel Displays keys for each function, operation status, or messages. See p.18 "How to Use the Screens on the Control Panel". 2. Light Sensor The sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 3.
  • Page 17 Guide to Names and Functions of Components Steady red: printing is not possible. Flashing yellow: the printer will soon require maintenance or a replacement consumable such as a print cartridge. Printing is possible, but print quality cannot be ensured. Follow the instructions that appear on the display. 8.

  • Page 18: Using The Screen On The Control Panel

    1. Getting Started Using the Screen on the Control Panel This section describes how to use the screen on the control panel. Touch the display panel Press the [Home] key CQT660 1. [Home] screen Displays function and shortcut icons. For details, see p.16 "How to Use the [Home] Screen". 2.

  • Page 19: System Reset

    Using the Screen on the Control Panel You can add shortcuts to frequently used embedded software applications to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The embedded software applications can be recalled easily by pressing the shortcut icons. •...

  • Page 20: How To Use The Screens On The Control Panel

    1. Getting Started To change the length of time that the printer waits before restoring its settings to their default values, use the System Auto Reset Timer setting. See "System Settings", Operating Instructions. How to Use the Screens on the Control Panel The display panel shows the operation status, messages, and function menus.
  • Page 21 Using the Screen on the Control Panel 6. [Job Operation] Press to suspend a job being processed. 7. [Form Feed] Press to print all the data left in the printer's input buffer. 8. [Other Functns.] Press to display the error logs and status of spooled jobs. How to use the [Information] screen To improve user’s environmental consciousness, you can configure the printer to notify users how much they have conserved paper usage by utilizing various paper conserving function of the printer.

  • Page 22: Switching Screen Patterns

    1. Getting Started • Combine Utilization: The ratio of combined prints to the total number of prints is displayed. 4. Count periods The current and previous count periods are displayed. 5. [Exit] Press this to close the [Information] screen and return to operation. 6.

  • Page 23: Adding Icons To The [Home] Screen

    Using the Screen on the Control Panel To increase the screen contrast, press the [Simple Screen] key again. • To return to the initial display from the high contrast screen, press the [Simple Screen] key again. • Certain keys do not appear on the simple screen. Adding Icons to the [Home] Screen You can also review icons of functions and embedded software applications that you deleted from the [Home] screen.
  • Page 24 1. Getting Started Click [OK] four times. For using User Tools Press [Add Icon] in the [Edit Home] screen. For details about how to access the [Edit Home] screen, see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. Press [Select Icon to Add].

  • Page 25: Logging In The Printer

    Logging in the Printer Logging in the Printer This section describes how to log in to the printer. If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is enabled, the authentication screen appears on the display. The printer only becomes operable after entering your own Login User Name and Login Password.

  • Page 26: Logging Out Using The Control Panel

    1. Getting Started Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is enabled.

  • Page 27: Logging In Using Web Image Monitor

    Logging in the Printer The procedure is explained using Windows 7 as an example. Open the printer properties dialog box, and then click the [Advanced Options] tab. For details about displaying the printer properties dialog box, see p.30 "Displaying the Printer Driver Properties with Windows".

  • Page 28: Logging Out Using Web Image Monitor

    1. Getting Started Logging Out Using Web Image Monitor This section explains the procedure for logging out via Web Image Monitor. Click [Logout] to log out. • Delete the cache memory of the Web browser after logging out.

  • Page 29: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section describes how to turn on/off the printer. • This printer automatically enters Sleep mode if you do not use it for a while. To specify the time that the printer waits before it enters Sleep mode, configure the Sleep Mode Timer setting. See "Timer Settings", Operating Instructions.

  • Page 30: Saving Energy

    1. Getting Started • After turning the printer's power off, wait at least a few seconds before turning it back on. If the message "Turn main Power Switch off" appears, turn the printer's power off, wait 10 seconds or more, and then turn it back on again. Never turn the power back on immediately after turning it off. •...
  • Page 31 Turning On/Off the Power • Press the [Energy Saver] key • Press the [Check Status] key Off mode with Weekly Timer Specify the time when the printer switches to and from Off mode. This timer can be set for Monday through Sunday.

  • Page 32: Displaying The Printer Configuration Screens

    1. Getting Started Displaying the Printer Configuration Screens This section explains how to display the configuration screen of the printer. Displaying the Printer Driver Properties with Windows This section explains how to open the printer driver properties from [Devices and Printers]. •...
  • Page 33 Displaying the Printer Configuration Screens The screens displayed may differ depending on the application. The following procedure explains how to print documents from an application using WordPad in Windows 7 as an example. Click the WordPad menu button in the upper left corner of the window, and then click [Print].

  • Page 34: Displaying The Printer Driver Properties With Mac Os X

    1. Getting Started Displaying the descriptions of the items on the printer driver's settings dialog box If you click the question mark button in the upper right corner of the setting dialog box for the printer driver, the mouse's pointer changes to a question mark. Move this question mark over the item whose Help information you want to view, and then left-click to display the Help information.

  • Page 35: Printing

    2. Printing This chapter describes how to set up the printer before use including the procedures for loading paper into the paper trays and configuring printer settings, and how to print documents using various printing functions. Printing procedures using the printer drivers on Windows 7 and Mac OS X 10.6 are shown as an examples.
  • Page 36 2. Printing Tray 2 Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Paper type Cardstock, Coated Paper, Coated Paper: Gloss Print, Envelope A3 , A4 , A5 , B4 JIS , B5 JIS ×...
  • Page 37 Paper Specification Bypass Tray Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Paper type Cardstock, Coated Paper, Coated Paper: Gloss Print, OHP (Transparency), Label Paper, Envelope A3 , A4 , A5 , A6 Paper sizes selected automatically 11 ×...
  • Page 38 2. Printing 500-sheet paper feed unit Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Paper type Cardstock, Coated Paper, Coated Paper: Gloss Print, Envelope A3 , A4 , A5 , B4 JIS , B5 JIS ×...
  • Page 39 Paper Specification Standard size: 11 × 17 , 8 × 14 , 8 × 13 , × 11 , 8 × 14 , 8 × 13 , 8 × 13 , 8 × 10 , 7 × 10 , 8K , 16K , 11 ×...
  • Page 40 2. Printing 1200-sheet paper feed unit Plain Paper, Recycled Paper, Color Paper, Special Paper type Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Cardstock, Coated Paper, Coated Paper: Gloss Print Paper sizes × 11 Paper weight 60–216 g/m (16 lb. Bond–80 lb. Cover) Paper capacity (80 g/m , 20 lb.

  • Page 41: Supported Paper For Each Output Tray

    Paper Specification Supported Paper for Each Output Tray The following tables provide details of the sizes, feed directions, and maximum number of sheets of paper that can be stacked in each of the printer's output trays. They also describe the specifications for the staple function of the optional finisher.
  • Page 42 2. Printing 2000-sheet booklet finisher The finisher upper tray Standard size: A3 , B4 JIS , A4 , B5 JIS , A5 , B6 JIS , A6 , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , ×...
  • Page 43 Paper Specification Standard size: A3 , A4 , A5 , B4 JIS , B5 JIS , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 8 × 14 , 8 × 13 , 8 ×...
  • Page 44 2. Printing Without Mixed Size: • 2–12 sheets: 150 sets (A4 , 8 × 11 ) • 13–50 sheets: 150–40 sets (A4 , 8 × 11 ) • 2–9 sheets: 100 sets (A4 , B5 JIS × 11 Stack capacity after stapling (80 •...
  • Page 45 Paper Specification 3000-sheet finisher The finisher upper tray Standard size: A3 , B4 JIS , A4 , B5 JIS , A5 , B6 JIS , A6 , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , ×...
  • Page 46 2. Printing Standard size: A3 , A4 , A5 , B4 JIS , B5 JIS , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 8 × 14 , 8 × 13 , 8 ×...
  • Page 47 Paper Specification Without Mixed Size: • 2–19 sheets: 150 sets (A4 , 8 × 11 ) • 20–50 sheets: 150–60 sets (A4 , 8 × 11 ) • 2–14 sheets: 100 sets (A4 , B5 JIS × 11 ) Stack capacity after stapling (80 •...

  • Page 48: Notes About Paper Thickness

    2. Printing Standard size: : A3, B4 JIS, A4, B5 JIS, A5, 11 × 17, 8 × 14, 8 × 11, × 8 × 10 , 8 × 13, 8 × 13, 8 × 13, 8K, 16K, 8 × 14, 8 × 10, 11 × 15, 10 × 14 Paper sizes for 4 holes type: 4 : A4, B5 JIS, A5, 8 ×...

  • Page 49: Print Area

    Paper Specification Paper thickness Paper weight Plain Paper 2 75–81 g/m (20 lb. Bond) Middle Thick 82–105 g/m (20–28 lb. Bond) Thick Paper 1 106–169 g/m (28 lb. Bond–90 lb. Index) Thick Paper 2 170–220 g/m (65–80 lb. Cover) Thick Paper 3 221–256 g/m (80 lb.
  • Page 50 2. Printing CLD001 1. Print area 2. Feed direction 3. 2.7 to 5.7 mm (0.11 to 0.23 inches) 4. 0.5 to 6.0 mm (0.02 to 0.24 inches) 5. 0.5 to 4.0 mm (0.02 to 0.16 inches) 6. 0.5 to 4.0 mm (0.02 to 0.16 inches) •...

  • Page 51: Loading Paper

    Loading Paper Loading Paper This section explains how to load paper into the paper trays. Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. When loading paper, take care not to trap or injure your fingers. •...

  • Page 52: Paper Storage

    2. Printing • Paper for inkjet printers • Thermal fax paper • Art paper • Aluminum foil • Carbon paper • Conductive paper • Paper with perforated lines • Hemmed-edge paper • Window envelopes • Faults can occur if you print onto sides that are already printed. Take care to print onto unprinted sides only.

  • Page 53: Loading Paper Into Paper Trays

    Loading Paper • Once opened, store paper in plastic bags. Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 2. • Check the paper edges are aligned at the right side. • Slide the side fences until they are aligned with the sides of the paper, and then re-lock the side fences.
  • Page 54 2. Printing While pressing down the release lever, slide the side fences outward. CQT042 Slide the end fence outward. CQT043 1. Pinch the release levers of the end fence. 2. Slide the end fence outward. Square the paper and load it print side up. Do not stack paper over the limit mark.

  • Page 55: Loading Paper Into The Bypass Tray

    Loading Paper Align the back and side fences gently against the paper you loaded. CQT045 Re-lock the side fences. Carefully push the paper tray fully in. Check the paper size on the display. • You can load envelopes in Trays 2–5. Envelopes must be loaded in a specific orientation. For details, see p.65 "Loading Envelopes".

  • Page 56: Loading Paper Into Tray 3 (Lct)

    2. Printing While pressing down the release lever, align the paper guides to the paper size. If the guides are not flush against the paper, images might be skewed or paper misfeeds might occur. CJW014 • When using the bypass tray, it is recommended that you set the paper direction to •...
  • Page 57 Loading Paper Carefully pull out Tray 3 (LCT) until it stops. CJW015 Square the paper and load it print side up. Do not stack paper over the limit mark. • Whole tray pulled out CJW016 • Left half of the tray pulled out CJW017 Carefully push the paper tray fully in.

  • Page 58: Loading Paper Into The Large Capacity Tray (Lct)

    2. Printing Loading Paper into the Large Capacity Tray (LCT) Open the right cover of the large capacity tray (LCT). CJW018 Load paper into the paper tray with the print side down and place it against the left side of the tray. Do not stack paper over the limit mark.

  • Page 59: Loading Orientation-Fixed Paper Or Two-Sided Paper

    Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings for User Tools Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below.
  • Page 60 2. Printing • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

  • Page 61: Standard Printing

    Standard Printing Standard Printing Printing with Windows (PCL 6/PostScript 3) • The default setting is duplex printing. If you want to print on only one side, select [Off] for the duplex setting. • If you send a print job via USB 2.0 while the printer is in Low Power mode or Sleep mode, an error message might appear when the print job is complete.

  • Page 62: Printing With Windows (Pcl 5C/5E)

    2. Printing the [Print Quality] menu in the "Menu:" box, and then select [On] in the "Barrier-free Color Management:" list. Black and White printing precautions Some applications may recognize grayscale or a black-and-white area of a document as a color image.

  • Page 63: Printing With Mac Os X

    Standard Printing Change any other print settings as necessary. You can set convenient print functions on the tabs of the printer driver. For details, see "Convenient Print Functions", Operating Instructions. Click [OK]. Start printing from the application's [Print] dialog box. Printing with Mac OS X Follow the procedure below to print using the PostScript 3 printer driver for Mac OS X.

  • Page 64: Printing On Both Sides Of Sheets

    2. Printing Start printing. • For details about collate function, see "Collate", Operating Instructions. • If the application has its own collate function, disable the function to use the collate function on this printer. Printing on Both Sides of Sheets This section explains how to print on both sides of each page using the printer driver.

  • Page 65: Combining Multiple Pages Into Single Page

    Standard Printing Combining Multiple Pages into Single Page This section explains how to print multiple pages onto a single sheet. The combine printing function allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet. Types of combine printing This function allows you to print 2, 4, 6, 9, or 16 pages at reduced size onto a single sheet and to specify a page ordering pattern for the combination.
  • Page 66 2. Printing • For details about setting the combine printing function using the PCL 5c/5e printer driver, see "Setup", Operating Instructions. • For details about setting the combine printing function using the PostScript 3 printer driver for Mac OS X, see "Layout", Operating Instructions.

  • Page 67: Printing On Envelopes

    Printing on Envelopes Printing on Envelopes Loading Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Fan the envelopes before loading them to separate them and prevent the glue on them from causing them to stick together.
  • Page 68 2. Printing Types of envelopes Paper trays 2–5 Bypass tray Side-opening envelopes • Flaps: closed • Bottom side of envelopes: • Flaps: closed toward the back of the • Bottom side of envelopes: printer toward the back of the • Side to be printed: face printer down •...

  • Page 69: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Printing on Envelopes • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker. Printing on Envelopes with Windows (PCL 6/PostScript 3) After creating a document, open the [Printing Preferences] dialog box in the document's native application.

  • Page 70: Printing On Envelopes With Mac Os X

    2. Printing • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see "Configuring envelope settings using the control panel", Operating Instructions. • Envelopes must be loaded in a specific orientation. For details, see p.65 "Loading Envelopes". Printing on Envelopes with Mac OS X After creating a document, open the printing preferences screen in the document's native application.

  • Page 71: Storing A Document

    Storing a Document Storing a Document Storing a Document with Windows After creating a document, open the [Printing Preferences] dialog box in the document's native application. For details about displaying the [Printing Preferences] dialog box, see p.30 "Displaying the Printing Preferences dialog box in an application".

  • Page 72: Storing A Document With Mac Os X

    2. Printing • If an error message is displayed on the control panel, printing will not start even if it is the specified print time. • If [Stored Print (Shared)] or [Store and Print (Shared)] is selected when a Stored Print file is stored, the user who created the document and all users who have print privileges can print the document using the control panel.
  • Page 73 Storing a Document • When the main power of the printer is turned off, printing will not start even if it is the specified print time. To print a document whose specified time has already passed, set [Jobs Not Printed As Machn.
  • Page 74 2. Printing...

  • Page 75: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When Indicators Are Displayed This section describes the indicators that appear when the printer requires user attention such as removing misfed paper, reloading paper, or performing other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 76: When A Panel Tone Beeps

    3. Troubleshooting When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.

  • Page 77: Checking Printer Status And Settings

    Checking Printer Status and Settings Checking Printer Status and Settings Maintnc. Info You can check the following items under [Maintnc. Info]: • Remaining Toner Displays the amount of remaining toner. No Staples Displays whether there are staples remaining or not. Punch Receptcl Full Displays whether the hole punch receptacle is full.
  • Page 78 3. Troubleshooting • Machine IPv6 Address Displays the printer's IPv6 address. Press the [Check Status] key. CQT664 Press the [Maintnc/MacInfo] tab. Press each key, and then check the contents. After checking the information, press [Exit]. • [Paper Misfeed], [No Staples], [Punch Receptacle Full], [Output Tray Full], and [Cover Open] appear on [Maintnc.

  • Page 79: When An Indicator For The [Check Status] Key Is Lit

    When an Indicator for the [Check Status] Key Is Lit When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of the printer in the [Check Status] screen. [Check Status] screen CQT666 1.
  • Page 80 3. Troubleshooting Problem Cause Solution Documents and reports do There is no paper left. Load paper. For details about loading not print out. paper, see p.49 "Loading Paper". An error has occurred. A function that has the status Press [Check], and then check the "Error Occurred"...

  • Page 81: When You Have Problems Operating The Printer

    When You Have Problems Operating the Printer When You Have Problems Operating the Printer This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution The lamp remains lit and the • The printer is •...
  • Page 82 3. Troubleshooting Problem Cause Solution "Please wait." appears. This message appears when • Wait until the message you change the toner disappears. Do not turn off the cartridge. power switch while the message is displayed. • If the message does not disappear in five minutes, contact your service representative.
  • Page 83 When You Have Problems Operating the Printer Problem Cause Solution "You do not have the The logged in user does not For details about how to set privileges to use this have permission for the permissions, see Security Guide. function." continues to be selected function.
  • Page 84 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. Paper size setting is not • Remove misfed paper. For details correct. about removing jammed paper, see p.122 "Removing Jammed Paper". • If you load a paper size that is not selected automatically, you must specify the paper size with the control panel.
  • Page 85 When You Have Problems Operating the Printer Problem Cause Solution "Turn main Power Switch off" The printer does not shut Turn off the main power switch. Wait appears. down normally when the for ten seconds or more after the main power switch is turned printer shuts down, and then turn it on off and then immediately again.
  • Page 86 3. Troubleshooting Problem Cause Solution "The format of the image The file format of the shortcut The file format of the shortcut image to data is not valid." appears. image to be added is not be added must be JPEG. Specify the supported.

  • Page 87: When The Color Registration Shifts

    When the Color Registration Shifts When the Color Registration Shifts After moving the printer, printing on thick paper, or printing repeatedly for some time, color degradation may occur. By performing automatic color adjustment, you can restore optimum print quality. Press [Color Registration] on the [Maintenance: Image] screen. For details about how to access the [Maintenance: Image], see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions.

  • Page 88: When The Printed Color Changes

    3. Troubleshooting When the Printed Color Changes Color gradation during color printing can change slightly, depending on a number of factors. If you print the same file repeatedly or toner was recently replaced, changes may occur in color tones. In such cases, you can obtain optimal print results by correcting the color gradation.

  • Page 89: Gradation Correction Sheet

    When the Printed Color Changes Press [Start] to adjust Auto Density. The confirmation message appears when complete. Press [Exit]. Press [Print Test Pattern 1 for Calibration] or [Print Test Pattern 2 for Calibration] to print the selected sheet. Select the color you want to adjust. Press [ ] or [ ] to adjust the correction value for the selected color, and then press [OK].
  • Page 90 3. Troubleshooting BMV254S Reading the gradation correction sheet The printed gradation correction sheet is read as shown below. Comparing the gradation correction sheet and correction value of each color, K (black), M (magenta), and C (cyan)/Y (yellow) determine the required gradation correction and configure settings using the control panel.

  • Page 91: Resetting The Gradation Correction Value To The Default Value

    When the Printed Color Changes 4. Setting value The value displayed is the one currently set when the gradation correction sheet is printed. This value corresponds to the value set on the control panel. Resetting the Gradation Correction Value to the Default Value Press [Color Calibration] on the [Maintenance: Image] screen.

  • Page 92: If Usb Connection Fails

    3. Troubleshooting If USB Connection Fails Problem Cause Solution The printer is not The USB cable is not Disconnect the USB cable, and then automatically recognized. connected properly. turn off the main power switch. Turn on the main power switch again. When the printer has fully booted up, reconnect the USB cable.

  • Page 93: When Messages Are Displayed

    When Messages Are Displayed When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Calibrating..." The printer is calibrating the color. Wait a while. "Hex Dump Mode"...

  • Page 94: Alert Messages (Displayed On The Control Panel)

    3. Troubleshooting Message Status "Waitg. for prt.data" The printer is waiting for the next data to print. Wait a while. Alert Messages (Displayed on the Control Panel) • Before turning the main power switch off, see p.27 "Turning On/Off the Power". Message Cause Solution...
  • Page 95 When Messages Are Displayed Message Cause Solution "Hardware Problem: Parallel An error has occurred in the • Turn the main power switch off I/F" IEEE 1284 interface board. and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions.
  • Page 96 3. Troubleshooting Message Cause Solution "Tray setg. do not match The printer driver settings are • Check that the printer driver spcfd siz&typ. Select new incorrect or the tray does not settings are correct, and then load tray or use sz&typ below." contain paper of the size or paper of the size selected in the type selected in the printer...

  • Page 97: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Messages during Direct print from a memory storage device Message Causes Solutions "Unable to access the The memory device used For details about the recommended specified memory storage cannot be recognized. memory devices for the Direct printing device."...
  • Page 98 3. Troubleshooting Message Cause Solution "85: Error" The specified graphics • Check that the data is valid. library is unavailable. • Decrease the number of files sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, see "Installing the SDRAM module", Operating Instructions.
  • Page 99 When Messages Are Displayed Message Cause Solution "Classification Code is The classification code is not Select Optional for the classification incorrect." supported by the printer code. For details about how to specify driver. classification code settings, see "Registering Classification Codes", Operating Instructions.
  • Page 100 3. Troubleshooting Message Cause Solution "Duplex has been Duplex printing was • Select the proper paper size for cancelled." canceled. the duplex function. For details about paper size, see p.33 "Supported Paper for Each Input Tray". • Change the setting for "Apply 2 sided"...
  • Page 101 When Messages Are Displayed Message Cause Solution "Exceeded max. pages. The number of pages Reduce the number of pages to print. Collate is incomplete." exceeds the maximum number of sheets that can be used with Collate. "Exceeded max. number of While using the error job •...
  • Page 102 3. Troubleshooting Message Cause Solution "HDD is full. (Auto)" The hard disk became full • Delete unneeded files stored in the while using the error job printer. store function to store • Reduce the data size of the Normal Print jobs as Hold Temporary Print file and/or the Print files.
  • Page 103 When Messages Are Displayed Message Cause Solution "Insufficient Memory" A memory allocation error PCL 5/PostScript 3 occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PCL 6 Select a lower resolution on the printer driver.
  • Page 104 3. Troubleshooting Message Cause Solution "Print overrun." Images were discarded Select a lower resolution on the printer while printing. driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not The PDF document you have Contact the owner of the document.
  • Page 105 When Messages Are Displayed Message Cause Solution "Unauthorized Copy The [Enter User Text:] field PCL 6/PostScript 3 Prevention error occurred. on the [Unauthorized Copy On the printer driver's [Detailed Job cancelled." Prevention for Pattern Settings] tab, click [Effects] in Details] screen is blank. "Menu:".
  • Page 106 3. Troubleshooting Messages during Direct print from a memory storage device Message Causes Solutions "99: Error" This data cannot be printed. Check that the data is valid. For details The specified data is either about the kinds of data supported by corrupt or not supported by the Direct printing function from the Direct printing function...

  • Page 107: Checking The Error Log

    Checking the Error Log Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. • The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.

  • Page 108: When You Cannot Print

    3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see p.27 "Turning On/Off the Power". Printing does not start. The cause is displayed on Check the error message or warning the screen of the control status on the display panel, and then...
  • Page 109 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Turn off the microwave oven, mobile LAN (IEEE802.11g/b), phone, industrial machine, scientific when there is a microwave instrument, or medical instrument which oven, mobile phone, uses the same frequency range and industrial machine, scientific then try printing again.

  • Page 110: When The Data In Indicator Does Not Light Up Or Flash

    3. Troubleshooting Problem Cause Solution [List / Test Print] is disabled. A mechanical error might Contact your service representative. have occurred. Printing does not start when The correct Communication • Turn the main power switch off using the extended wireless Mode is not set.

  • Page 111: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is Settings for thick paper have PCL 5c smudged.
  • Page 112 3. Troubleshooting Problem Cause Solution The printed image is faded The paper is damp. Use paper that has been stored in the over the entire page. recommended temperature and humidity conditions. For details about the proper way to store paper, see p.50 "Paper Storage".
  • Page 113 Other Printing Problems Problem Cause Solution The image is too dark or too The paper is loaded reverse Before printing on special paper, light. side up. Printing on non-print check its surface carefully. For details surfaces reduces print about special paper, see p.33 "Paper quality and can damage the Specification"...
  • Page 114 3. Troubleshooting Problem Cause Solution Image position differs from The page layout settings are Check the page layout settings the display. not configured correctly. configured using the application. For details about page layout settings, see the application's Help. Image position differs from The page layout settings are PCL 5c the display.
  • Page 115 Other Printing Problems Problem Cause Solution Fine lines are fuzzy with Super fine lines have been Change the dithering settings on the inconsistent thickness or specified in the application, printer driver. For details about the color, or do not appear. or a color that is too light dithering settings, see the printer driver has been specified for the...
  • Page 116 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the printer. paper tray, or the markings on the paper guides of the bypass tray.
  • Page 117 Other Printing Problems Problem Cause Solution Printed paper becomes The paper is damp. Use paper that has been stored in the creased. recommended temperature and humidity conditions. For details about the proper way to store paper, see p.50 "Paper Storage". Printed paper becomes The paper is too thin.
  • Page 118 3. Troubleshooting Problem Cause Solution The image on the back side Missing patches and • Do not install the printer in areas of duplex printing has smudges are caused by that are susceptible to low mottled blank patches or is moisture leaking from the temperature.
  • Page 119 Other Printing Problems Problem Causes Solutions Images are printed in the The feed orientation you Set the printer's feed orientation and wrong orientation. selected and the feed the printer driver's feed orientation orientation selected in the accordingly. For details about settings printer driver's option setup for printer driver, see the printer driver might not be the same.
  • Page 120 3. Troubleshooting Problem Causes Solutions Some characters are not The printer driver settings are PCL 5c printed or appear strange. not configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6 • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in...
  • Page 121 Other Printing Problems Problem Causes Solutions Color originals are printed in No color print settings are Change the "Color/ Black and White:" black and white. configured on the printer setting on the printer driver. For details driver. about how to change the "Color/ Black and White:"...
  • Page 122 3. Troubleshooting Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther away slow. might have occurred. from the wireless LAN device. • Interference from other • If there are active wireless LAN wireless LAN devices devices nearby, move the printer can reduce the...

  • Page 123: When Pictbridge Printing Does Not Work

    When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work Problem Causes Solutions PictBridge is not available. There is a problem with the Use the following procedure to check USB connection or the the connection and settings: PictBridge settings. 1.

  • Page 124: Removing Jammed Paper

    3. Troubleshooting Removing Jammed Paper Remove the jammed paper by following the procedures stated in the animation that appears on the screen and the sticker or sheet inside the front cover. This section describes how to remove jammed paper if the procedure is not displayed on the screen. •...

  • Page 125: Locating Jammed Paper

    Removing Jammed Paper Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker or sheet inside the finisher or front cover. The letter displayed on the control panel indicates the location of the misfeed. CQT680 Press the key of the section from where you want to remove the jammed paper.

  • Page 126: When R1-R4 Is Displayed For The 2000-Sheet Booklet Finisher

    3. Troubleshooting When all jammed paper is removed, restore the printer to the original state. • More than one misfeed may be indicated. When this happens, check all the areas indicated. • If there is no misfed paper in the first area you check, see the other areas that are indicated. When R1–R4 Is Displayed for the 2000-sheet Booklet Finisher finisher (left)

  • Page 127: When R5-R7 Is Displayed For The 2000-Sheet Booklet Finisher

    Removing Jammed Paper When R5–R7 Is Displayed for the 2000-sheet Booklet Finisher finisher Return lever R3 to Return lever R6 to its original position. its original position. Return lever R5 to finisher its original position. CJH004...

  • Page 128: When R8-R12 Is Displayed For The 2000-Sheet Booklet Finisher

    3. Troubleshooting When R8–R12 Is Displayed for the 2000-sheet Booklet Finisher finisher If you cannot remove Pull handle R10, misfed paper, pull and then pull out the lever R11, and then staple unit. remove it. Remove misfed Return lever R11 to paper.

  • Page 129: When R1-R4 Is Displayed For The 3000-Sheet Finisher

    Removing Jammed Paper When R1–R4 Is Displayed for the 3000-sheet finisher finisher (left) Close the bridge unit cover (left). Return lever R3 and R1 to their original positions. Return lever R4 to its original position. Return lever R3 to finisher its original position.

  • Page 130: When R5 - R8 Is Displayed For The 3000-Sheet Finisher

    3. Troubleshooting When R5 - R8 Is Displayed for the 3000-sheet finisher finisher Return lever R3 to Return lever R6 to its original position. its original position. Return lever R5 to its original position. finisher CJH007...

  • Page 131: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples If a staple jam occurs, remove the jammed staple by following the procedures stated in the animation that appears on the screen. This section describes how to remove jammed staples when the procedure is not displayed on the screen.

  • Page 132: 2000-Sheet Booklet Finisher

    3. Troubleshooting 2000-sheet Booklet Finisher CJH012...

  • Page 133: 2000-Sheet Booklet Finisher (Saddle Stitch)

    Removing Jammed Staples 2000-sheet Booklet Finisher (Saddle Stitch) CJH013...

  • Page 134: 3000-Sheet Finisher

    3. Troubleshooting 3000-sheet Finisher of the CJH014...

  • Page 135: Removing Punch Waste

    Removing Punch Waste Removing Punch Waste If the punch receptacle is full, remove punch waste by following the procedures stated in the animation that appears on the screen. • While " Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. •...
  • Page 136 3. Troubleshooting...

  • Page 137: Replenishing And Replacing Consumables

    4. Replenishing and Replacing Consumables This section explains how to replenish consumables and staples when they run out. Adding Toner This section explains precautions when adding toner when it has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
  • Page 138 4. Replenishing and Replacing Consumables • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary. • If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
  • Page 139 Adding Toner • If appears when there is still toner in the cartridge, hold the cartridge with the opening face up, shake it well, and then reinstall it. • You can check the name of the required toner and the replacement procedure using the [ Add Toner] screen.

  • Page 140: Replacing Other Consumables

    4. Replenishing and Replacing Consumables Replacing Other Consumables Refer to the maintenance guide provided with the new items for the replacement. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. •...
  • Page 141 Replacing Other Consumables "Replacement of Black Photoconductor Unit will soon be necessary. A new Black Photoconductor Unit is required. Please contact your local vendor." "Replace Black Photoconductor Unit. Press either the Check Status key or the remaining supply display to check information about supplies." "Replacement of Color Photoconductor Unit will soon be necessary.

  • Page 142: Adding Staples

    4. Replenishing and Replacing Consumables Adding Staples • Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not. •...

  • Page 143: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PageMaker, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Citrix, Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks of Citrix Systems, Inc.
  • Page 144 4. Replenishing and Replacing Consumables ® ® Microsoft Windows Vista Home Premium ® ® Microsoft Windows Vista Home Basic ® ® Microsoft Windows Vista Enterprise • The product names of Windows 7 are as follows: ® ® Microsoft Windows 7 Home Premium ®...
  • Page 145 MEMO...
  • Page 146 MEMO M124-8527...
  • Page 147 © 2012...
  • Page 148 M124-8527...

This manual is also suitable for:

Sp c831dnSp c 830dn

Table of Contents