HP FAX 1250 Series User Manual page 71

Chapter 9
Cause
print carriage.
Solution
inserted and locked in place.
For more information about installing print cartridges, see
cartridges.
Cause
Solution
your country/region, and then click
technical support.
I received a message on the display about a paper jam or a blocked carriage
Solution
the display, there might be some packing material inside the HP Fax. Look inside
the device, including the print cartridge door.
If you remove any packaging material, turn off the HP Fax, and then turn it on
again.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP Fax. If the
HP Fax is not set up properly for faxing, you might experience problems when
sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the HP Fax. The test will fail if the HP Fax is not set up properly for faxing. Perform
this test after you have completed setting up the HP Fax for faxing. For more
information, see
If the test fails, review the report for information on how to fix any problems found. For
more information, you can also see the next section,
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
● The "Fax Hardware Test" failed
● The "Fax Connected to Active Telephone Wall Jack" test failed
● The "Phone Cord Connected to Correct Port on Fax" test failed
● The "Using Correct Type of Phone Cord with Fax" test failed
● The "Dial Tone Detection" test failed
● The "Fax Line Condition" test failed
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The contacts on the print cartridge are not touching the contacts in the
Remove and then reinsert the print cartridges. Verify that they are fully
The print cartridge or sensor is defective.
Contact HP Support. Go to www.hp.com/support. If prompted, choose
If either a paper jam or blocked carriage error message appears on
Test your fax setup.
Contact HP for information on calling for
The fax test
Replace the print
failed.
HP Fax 1250 series