Figure E-1 Troubleshooting Flowchart - Cisco CSS11501S-C-K9 Configuration Manual

Troubleshooting the Hardware
Figure E-1 Troubleshooting Flowchart 1
Does the unit
supplies connected to a known
No
power up?
good power source?
Yes
Are the Have the cabling and
Ethernet LEDs speed of all associated ports
No
active?
Yes
Ethernet connections
Is the console Are the console
No
responsive? settings correct?
Reboot the device
using the power
switches
Yes
Is the console
Yes
responsive?
Is 1- or 2-port Set intended
mode correctly operation mode;
No
set? reload device
Yes
Are the network Configure network
No
settings correct? settings
Yes
Go to next
flowchart
Cisco 11000 Series Secure Content Accelerator Configuration Guide
E-6
Are both power
supplies to a known good
No
Yes
RMA Unit: Faulty
power supply
No
been verified?
Yes
RMA Unit: Faulty
Use a known good null-modem
cable; set terminal to 9600 (or
No
115,200), 8,N,1
Yes
RMA Unit: Faulty
No
serial connection
Connect both power
power source
Verify physical cabling
and speed of all
associated ports
Appendix E Troubleshooting
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