Troubleshooting Tips - Dexcom stelo Manual

Issue
Signal Loss: Smartphone temporarily stops getting readings from Bluetooth. This
displays on your screen after a few minutes of not getting readings.
You won't get readings until fixed. When your sensor readings resume, up to 24 hours
of missed readings can fill in on the trend graph.
Signal Loss
Always keep phone within 20 feet of your
sensor. Wait up to 30 minutes.
Help
Solution

Troubleshooting tips:

(It will take up to 5 minutes for any of these to work)
Turn Bluetooth off. Then turn it back on and leave it on.
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Keep the app open and displayed on your screen. Don't swipe it closed.
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Keep your smartphone within 20 feet of the sensor with nothing between them,
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including your body, walls, and water.
Keep your smartphone on the same side of your body as your sensor. Bluetooth
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works best when the sensor and smartphone are in sight of each other.
If these solutions don't work, restart your smartphone and app.
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To help prevent Signal Loss:
Use recommended phone settings listed in the app at Settings > Phone
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Settings.
Keep your smartphone battery charged to at least 20%
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If Signal Loss continues for more than 30 minutes, contact technical support (in the
app, go to Settings > Contact).
12 • Troubleshooting | Stelo Glucose Biosensor User Guide 77