Warranty - D-Link DVG-G1402S User Manual

DVG-G1402S User's Manual

Warranty

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. ("D-Link") provides this Limited warranty for its product only to
the person or entity that originally purchased the product from:
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D-Link or its authorized reseller or distributor and
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Products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates,
U.S. Military Installations, addresses with an APO or FPO.
Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will be free from material defects in
workmanship and materials from the date of original retail purchase of the product, for the period set forth below applicable to the product
type ("Warranty Period"), except as otherwise stated herein.
1-Year Limited Warranty for the Product(s) is defined as follows:
•
Hardware (excluding power supplies and fans) One (1) Year
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Power Supplies and Fans One (1) Year
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Spare parts and spare kits Ninety (90) days
D-Link's sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner
or to refund at D-Link's sole discretion. Such repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The
replacement Hardware need not be new or have an identical make, model or part. D-Link may in its sole discretion replace the defective
Hardware (or any part thereof) with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior)
in all material respects to the defective Hardware. Repaired or replacement Hardware will be warranted for the remainder of the original
Warranty Period from the date of original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its
sole discretion that it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective
Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof) that is replaced by
D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform to D-Link's
then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase
of the Software for a period of ninety (90) days ("Warranty Period"), provided that the Software is properly installed on approved hardware
and operated as contemplated in its documentation. D-Link further warrants that, during the Warranty Period, the magnetic media on which
D-Link delivers the Software will be free of physical defects. D-Link's sole obligation shall be to replace the non-conforming Software (or
defective media) with software that substantially conforms to D-Link's functional specifications for the Software or to refund at D-Link's
sole discretion. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and
is subject to the terms and conditions of the license granted by D-Link for the Software. Software will be warranted for the remainder of
the original Warranty Period from the date or original retail purchase. If a material non-conformance is incapable of correction, or if D-Link
determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the
non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned
to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-Link's products will not be
applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or
other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that
case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described
herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return
policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
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The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sufficient detail to allow D-Link to confirm the same.
•
The original product owner must obtain a Return Material Authorization ("RMA") number from the Authorized D-Link Service Office
and, if requested, provide written proof of purchase of the product (such as a copy of the dated purchase invoice for the product)
before the warranty service is provided.
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After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do
not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the Product and
will not ship back any accessories.
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The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent
COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer. D-Link will
not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the
customer via UPS Ground or any common carrier selected by D-Link, with shipping charges prepaid. Expedited shipping is available
if shipping charges are prepaid by the customer and upon request.
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Return Merchandise Ship-To Address
USA: 17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada: 2180 Winston Park Drive, Oakville, ON, L6H 5W1 (Visit
Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which
an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return
shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined
by D-Link not to be defective or non-conforming.
D-Link Systems, Inc.
http://www.dlink.ca for detailed warranty information within
Warranty
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