TSC PRINTRONIX AUTO ID Alpha-3R Series Service Manual

Dicrect thermal mobile barcode printers
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;'RFTGTT5RT12
Alpha-3R
Dicrect Thermal
Mobile Barcode Printers
Series Lists:
Alpha-3R
Service Manual

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Summary of Contents for TSC PRINTRONIX AUTO ID Alpha-3R Series

  • Page 1 ;’RFTGTT5RT12 Alpha-3R Dicrect Thermal Mobile Barcode Printers Series Lists: Service Manual Alpha-3R...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the...
  • Page 3: Table Of Contents

    Table of Content 1. Fundamental of the System ....................................1 1.1 Printer Overview ......................................1 Front View ........................................1 Interior View ........................................2 Rear View ........................................3 2. Electronics .........................................4 2.1 Summary of the Board Connectors ................................4 3. Mechanism ........................................8 3.1 Replacing the Planten Roller ..................................8 3.2 Replacing the Keys Control Board ................................9 3.3 Replacing the Bluetooth Module (Option) ..............................
  • Page 4 Revise History ........................................24...
  • Page 5: Fundamental Of The System

    1. Fundamental of the System 1.1 Printer Overview Front View LED indicator Power on/off button Media holder adjustment knob Feed button Media cover release button Media cover...
  • Page 6: Interior View

    Interior View Tear edge Media holder Platen roller Print head Black mark sensor...
  • Page 7: Rear View

    Rear View Li-ion Battery Battery open clasp USB interface Power jack Interface cover...
  • Page 8: Electronics

    2. Electronics 2.1 Summary of the Board Connectors Main board top...
  • Page 9 Connector Description LED & KEY board WiFi or Bluetooth module connector Description 3.3V BT/WiFi Reset BT RXD BT RTS BT TXD BT CTS WiFi wake up WiFi TCP BT/WiFi Switch Stepping motor Description OUT1 OUT2 OUT1 OUT2 Download F/W connector...
  • Page 10 Description 3.3V RESET NPCS0 MOSI MISO SPCK Head open sensor Description HEAD USB & RS 232 connector 12V DC IN TPH connector Paper sensor Description 3.3V BM_E BM_R 3.3V...
  • Page 11 Main board bottom Connector Description Battery connector...
  • Page 12: Mechanism

    3. Mechanism 3.1 Replacing the Planten Roller Remove 2 screws from the back of the printer and two screws from the front of the printer. Take the printer top cover off. Use a tool to remove the shaft. Remove/Replace the media cover. (including the platen roller ass’y) Reassemble the parts in the reverse procedures.
  • Page 13: Replacing The Keys Control Board

    3.2 Replacing the Keys Control Board Refer to section 3.1 to remove the printer top cover. Remove two screws on the keys control board. Loosen the connector lock then disconnect the flat cable from the keys control board. Remove/Replace the keys control board. Reassemble the parts in the reverse procedures.
  • Page 14: Replacing The Bluetooth Module (Option)

    3.3 Replacing the Bluetooth Module (Option) Refer to section 3.2 to remove the keys control board. Remove two screws on the Bluetooth control board. Disconnect the connector on the board. Reassemble the parts in the reverse procedures.
  • Page 15: Replacing The Keys Control Board

    3.4 Replacing the Keys Control Board Remove two screws and media holder adjustment knob. Take the interior mechanism from the printer bottom cover. Plug the media holder adjustment knob to rotate the media holder to the closest position and remove a screw on the other side.
  • Page 16 Take the media holder assembly from the mechanism. Reassemble the parts in the reverse procedures.
  • Page 17: Replacing The Main Board Assembly

    3.5 Replacing the Main Board Assembly Refer to section 3.2 to section 3.4 to remove key control board, Bluetooth control board (option), and the media holder assembly. Remove two screws from the back of interior mechanism and disconnect all the connectors on the main board assembly. Reassemble the parts in the reverse procedures.
  • Page 18: Replacing The Print Mechanism

    3.6 Replacing the Print Mechanism Refer to section 3.2 to section 3.5 to remove key control board, Bluetooth control board (option), the media holder assembly, and main board assembly. Use the long-nose pliers to remove two spring torsions on each side. Take the gear holder and the gear, and push the print head holder on each side to remove the print head assembly.
  • Page 19: Replacing The Stepping Motor

    3.7 Replacing the Stepping Motor Refer to section 3.4 and section 3.5 to remove media holder assembly and main board assembly. Remove the gear holder and two gears. gear holder gears Remove two screws. Reassemble the parts in the reverse procedures.
  • Page 20: Replacing The Stepping Motor

    3.8 Replacing the Stepping Motor Refer to section 3.2 to section 3.5 to remove key control board, Bluetooth control board (option), the media holder assembly, and main board assembly. Remove the screw and replace the black mark sensor. Black mark sensnor assembly Reassemble the parts in the reverse procedures.
  • Page 21: Replacing The Wi-Fi Mudule

    3.9 Replacing the Wi-Fi Mudule Refer to section 3.1 take the printer top cover off. Disconnect the Wi-Fi antenna connector carefully. Wi-Fi antenna connector Refer to section 3.2 to remove the keys control board. Remove one screw on the Wi-Fi control board. Please refer to above picture. Replace the WiFi control board.
  • Page 22: Replacing The Open Sensor

    3.10 Replacing the Open Sensor Please refer to section 3.1 take the printer top cover off and replace a new one with platen roller. Old media cover New media cover (If the media cover is already the new one, it doesn’t need to replace the open sensor) Remove the screw on the open sensor.
  • Page 23 Install the elastic panel on the open sensor. Place the open sensor on the side of media cover switch. Note: the direction of elastic panel must be the same as illustrated Lock the screw on the side of media cover switch. Fix the wire on the slot.
  • Page 24: Troubleshooting

    Power indicator does not illuminate * Switch the printer on. * The battery is dead. * Charge the battery. - The printer status from TSC Console * The printer carriage is open. * Please close the print carriage. shows “Head Open”.
  • Page 25 Missing printing on the left or right * Wrong label size setup. * Set the correct label size. side of label * The print head is dirty. * Clean the print head. Gray line on the blank label * The platen roller is dirty. * Clean the platen roller.
  • Page 26: Maintenance

    5. Maintenance This session presents the clean tools and methods to maintain the printer.  For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 27 Cleaning Tools  Cotton swab  Lint-free cloth  Brush with soft non-metallic bristles  Vacuum cleaner  75% Ethanol (for disinfecting)  99% Isopropyl alcohol (for printhead and platen roller cleaning)  Genuine printhead cleaning pen  Mild detergent (without chlorine) Cleaning Process: Printer Part Method...
  • Page 28 Revise History Date Content Editor...

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