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TSC Alpha-2R Series Manual

Mobile barcode printers
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Mobile Barcode Printers
Alpha-2R Series
Direct Thermal
Series Models
Alpha-2R
User Manual
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Summary of Contents for TSC Alpha-2R Series

  • Page 1 Mobile Barcode Printers Alpha-2R Series Direct Thermal Series Models Alpha-2R User Manual www.tscprinters.com...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the...

  • Page 3: Table Of Contents

    4.7 Installing the Media Spacers (Option) ..............................20 5 Power-on Utilities ..................................21 5.1 Media Sensor Calibration ..................................22 5.2 Self-test and Dump Mode ..................................23 5.3 Printer Initialization ....................................27 6 TSC Console ....................................28 6.1 Launching TSC Console ..................................28...
  • Page 4 6.2 Printer’s Main Functions ................................... 30 6.3 Calibrating Media Sensor by TSC Console .............................. 31 6.4 Setting Bluetooth by TSC Console ................................32 6.5 Setting Wi-Fi by TSC Console .................................. 34 6.6 Initialize the Printer Wi-Fi Setting ................................37 7 Troubleshooting ................................... 38 8 Maintenance ....................................

  • Page 5: Introduction

    This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC website at: https://www.tscprinters.com.

  • Page 6: Specification

    1.1 Specification Alpha-2R Model Resolution 8 dots/mm (203 dpi) Print Method Direct Thermal Max. Print Speed Up to 102 mm (4")/second Max. Print Width 48 mm (1.89") Max. Print Length 2,286 mm (90”) Enclosure Plastic 89.3 mm (W) x 134.5 mm (H) x 56.5 mm (D) Physical Dimension 3.52"...
  • Page 7 Alpha-2R Model ▪ 3 buttons (On/off, feed, and cover-open) Operation Switch, Button ▪ 2 color LED for printer status, 3 LEDs for battery status ▪ Reflective sensor Sensor ▪ Head open sensor 8 alpha-numeric bitmap fonts ▪ Internal Fonts ▪ One Monotype Imaging®...
  • Page 8 Alpha-2R Model ▪ Mini type USB 2.0 ▪ USB to RS-232 converter cable ▪ Li-ion battery ▪ 1-slot battery charger ▪ 4-slot battery charger User Options ▪ 12-24V DC vehicle power adaptor ▪ 12-60V DC vehicle power adaptor ▪ 12-60V DC vehicle open end power adaptor IP54-rated protective case with shoulder strap ▪...

  • Page 9: Unpacking And Inspection

    2 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 10: Getting To Know Your Printer

    3 Getting to Know Your Printer 3.1 Top/ Front View Media cover release button Media cover LED indicators Feed/stop button Power on/off button...

  • Page 11: Interior View

    3.2 Interior View QR code label (link to TSC website downloads area for more information) Platen roller Tear edge Print head Black mark sensor...

  • Page 12: Rear/ Side View

    3.3 Rear/ Side View Li-ion Battery Battery open clasp USB interface Power jack Interface cover...

  • Page 13: Operator Control

    3.4 Operator Control Battery charge level LED indicators Wireless status LED indicator Feed/Pause button Printer status LED indicator Power on/off button ◼ Keys Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1.
  • Page 14 ◼ LED Indication Status Indication Printer is ready Printer status LED indicator Green (blinking) Printer is paused Sleep mode/ entered the sleep mode after stop Green (blinking every two seconds) working over 2 minutes Red (solid) Media cover is open Red (blinking) Printer error Amber (solid)

  • Page 15: Setting Up The Printer

    4 Setting up the Printer 4.1 Installing the Battery Insert battery to the left side of battery slot on the rear of the Push the battery down and pull the battery clasp to lock the printer. battery. Battery safety warning: ▪...

  • Page 16: Charging The Battery

    4.2 Charging the Battery ◼ Charge the Battery Allow 1.5 to 2 hours to fully charge the battery before first use. The lifetime of the battery is 300 times for charge/discharge cycles. 1. Open the interface cover and plug the power cord into the power jack. 2.
  • Page 17 3. When the battery is charging, the color of battery status LED indicator is solid amber. The amber LED indicator will turn off after the battery is fully charged. Note: When checking the battery status, please connect the adapter and push power button, the LED indicator will turn to green then extinguished when the battery is fully charged.

  • Page 18: Charge By Charger Station (Optional)

    ◼ Charge by Charger Station (Optional) Plug the power cord to the power jack on the charger station. Insert the printer battery along the slot to the charger station as pictured. Push the battery down and locked by the latch as pictured, it Note: can start charging.
  • Page 19 Color Description Power LED Red / Solid Charger powers up Power LED Green / Solid Battery is completely charged Green / Blinking Battery is charging Status LED Battery charging error Status LED Note: Red / Blinking - Battery temperature is over 50°C±5°C while charging, or charger current abnormal.

  • Page 20: Communication

    Open the interface cover and connect the printer to the computer with RS-232 cable. Connecting with Bluetooth (Option) Turn on the printer and make sure the Bluetooth device opened. Note: Refer to the chapter Setting Bluetooth by TSC Console to change the default name and PIN code. Default Name...

  • Page 21: Loading The Media

    4. Perform a media calibration for the media in use. media cover is properly closed. For how to perform a media calibration, see chapter Media Sensor Calibration or chapter Calibrating Media Sensor by TSC Console to calibrate the media sensor.

  • Page 22: Installing The Belt Clip

    4.5 Installing the Belt Clip 1. Remove the battery on the rear of the printer and lock the belt clip 2. Press the ball on the belt clip to the hole as pictured. on the hole above the battery. 3. After reinstalled the battery, the printer can be hung on the belt.

  • Page 23: Installing The Ip54-Rated Environmental Case With Shoulder Strap (Option)

    4.6 Installing the IP54-rated environmental case with shoulder strap (Option) 1. Open the zip along the arrow direction indicated on case cover. 2. Place the printer in the case. Note: The printing side must face the outside cover as indicated. 3.

  • Page 24: Installing The Media Spacers (Option)

    4.7 Installing the Media Spacers (Option) 1. Open the printer top cover and install the media spacer in the 2. The media spacers are installed in the media fixing hole on both media fixing hole as indicated. sides. 3. The media which installed in the spacers can prevent the poor print quality. Note: Here are 1”...

  • Page 25: Power-On Utilities

    5 Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button ( then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities.

  • Page 26: Media Sensor Calibration

    5.1 Media Sensor Calibration Please follow the steps below to calibrate the media sensor. 1. Turn off the power switch ( 2. Please check if the media roll has installed correctly. 3. Hold on the FEED button ( ) then turn on the power switch ( 4.

  • Page 27: Self-Test And Dump Mode

    5.2 Self-test and Dump Mode Please follow the steps below. 1. Please check if the media roll has installed correctly. 2. Turn off the power switch ( 3. Hold on the FEED button ( ) then turn on the power switch ( 4.
  • Page 28 ◼ Self-test Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test Printout Model name F/W version Firmware checksum Printer S/N Configuration file...
  • Page 29 Self-test Printout ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note: ZPL is emulating for Zebra ® language. Bluetooth setting information Battery voltage Numbers of download files Total &...
  • Page 30 ◼ Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 31: Printer Initialization

    5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch ( 2. Hold on the FEED button ( ) then turn on the power switch ( 3.

  • Page 32: Tsc Console

    Follow the steps below to launch TSC Console: 1. Connect the USC cable with PC and printer. Turn on the printer. 2. Double click the TSC Console icon on the desktop of your computer to launch TSC Console. After launching TSC Console, the following screen will appear.
  • Page 33 4. Select the USB and press the button to find the printer, then select OK to add the printer. 5. Select and start configuring the printer. NOTE: You may refer to TSC Console Manual for further information.

  • Page 34: Printer's Main Functions

    Ignores the AUTO BAS file when the printer boots up. Exit Line Mode The printer will leave line mode and enter page mode. Enter Line Mode The printer will leave page mode and enter line mode. NOTE: You may refer to TSC Console Manual for further information.

  • Page 35: Calibrating Media Sensor By Tsc Console

    Make sure the media is already installed and media cover is closed. Connect the USB cable with printer and PC. Turn on the printer. Launch the TSC Console and add the new printer to the TSC Console main page. (Refer to Launching TSC Console) Select the printer and enter the Printer Configuration window. (Functions > Printer Configuration) Click the Calibration button to bring up the setup window.

  • Page 36: Setting Bluetooth By Tsc Console

    6.4 Setting Bluetooth by TSC Console Use USB or COM Port to add the printer to the TSC Console main page. (Refer to Launching TSC Console) Select the printer and enter the Printer Configuration window. (Functions > Printer Configuration) Select the Bluetooth tab. Press the Get button to read the Bluetooth settings currently in the printer.
  • Page 37 Enter the new BT Local Name or BT PIN Code in the editor. (The editor area will turn yellow when the value is changed.) Press the Set button to set the new BT name or BT PIN code into the printer. Press the Get button to get the settings to confirm that the new Bluetooth module settings have been correctly set into the printer.

  • Page 38: Setting Wi-Fi By Tsc Console

    6.5 Setting Wi-Fi by TSC Console 1. Use USB or COM Port to add the printer to the TSC Console main page. (Refer to Launching TSC Console) Select the printer and enter the Printer Configuration window. (Functions > Printer Configuration) 2.
  • Page 39 For WPA-Personal Fill-in the SSID. Select the Encryption option to WPA-Personal. III. Fill-in the Key. Select DHCP to ON. (For OFF option, please fill-in the IP Address, Subnet Mask and Gateway) After setting, click the Set button. Note: Before setting, the entered field will be shown in yellow for reminding. On DHCP, user can change the printer name by another model name in “Printer Name”...
  • Page 40 3. After clicking Set button, it'll pop-up the window tip as below shown. 4. IP address will be shown in the “IP address” field. 5. Remove the cable between the computer and the printer. 6. Go to main page, click Add Printer to add the printer via Network. 7.

  • Page 41: Initialize The Printer Wi-Fi Setting

    6.6 Initialize the Printer Wi-Fi Setting Return to the main page of TSC Console. Click Functions to expand the page. Click Wi-Fi Default to initialize the printer Wi-Fi module setting to factory default setting.

  • Page 42: Troubleshooting

     Refer to the steps on chapter Loading the Media to reinstall  Running out of media roll. The printer status from TSC Console l the media roll.  The media is installed incorrectly. shows “Out of Paper”.  Refer to the chapter...
  • Page 43 Problem Possible Cause Recovery Procedure  Make sure the right/ left side of media cover is fully latched.  Media cover is not fully latched.  Clean the printhead.  Media is loaded incorrectly.  Clean the platen roller.  Dust or adhesive accumulation on the Poor Print Quality ...

  • Page 44: Maintenance

    8 Maintenance This session presents the clean tools and methods to maintain the printer. ◼ For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 45 Cleaning Tools ◼ Cotton swab ◼ Lint-free cloth ◼ Brush with soft non-metallic bristles ◼ Vacuum cleaner ◼ 75% Ethanol (for disinfecting) ◼ 99% Isopropyl alcohol (for printhead and platen roller cleaning) ◼ Genuine printhead cleaning pen ◼ Mild detergent (without chlorine) Cleaning Process: Printer Part Method...

  • Page 46: Agency Compliance And Approvals

    9 Agency Compliance and Approvals 2014/30/EU(EMC), 2014/35/EU(LVD), 2011/65/EU(RoHS 2.0) EN 55032 Class B EN 55024 EN61000-3-2:2014 EN61000-3-3:2013 EN 60950-1 FCC part 15B, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 47 EN 60950-1 NOM-019-SCFI-1998 10 C.F.R. Section 430.23(aa) (Appendix Y to Subpart B of part 430) Energy Star for Imaging Equipment 2.0 TP TC 004/2011 TP TC 020/2011 LP0002 Important safety instructions: Read all of these instructions and keep them for later use. Follow all warnings and instructions on the product.
  • Page 48 Please refer to user manual for maximum operation ambient temperature. WARNING: Hazardous moving parts, keep fingers and other body parts away. CAUTION: (For equipment with RTC (CR2032) battery or rechargeable battery pack) Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below.
  • Page 49 30mW 5470-5725MHz Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU The full text of the EU declaration of conformity is available at the following internet address: http:// www.tscprinters.com...
  • Page 50 The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 51 l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi) Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth) NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即...
  • Page 52 設備名稱：可攜式熱感條碼印表機，主型號： Alpha-2R Series Equipment name Type designation (Type) 限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 多溴聯苯 多溴二苯醚 Ｕnit 單元 鉛 汞 鎘 Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated chromium biphenyls diphenyl ethers (Pb) (Hg) (Cd) (PBB) (PBDE) ○ ○...
  • Page 53 ○ ○ ○ ○ ○ 插座 ○ ○ ○ ○ ○ 線材 備考1.〝超出0.1 wt %〞及〝超出0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。 Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考2.〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。...
  • Page 54 iPad mini™ 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch® (6th generation) iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. For JP Model Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation), iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad mini 4, iPad mini 3, iPad Air,...

  • Page 55: Revision History

    Date Content Editor - Updated the printer specification - Updated the ch. Power-on Utilities - Updated the ch. TSC Console 2024/1/19 Camille - Updated the ch. Loading the Media - Updated the LED Indication table - Updated the Charge by Charger Station...
  • Page 56 www.tscprinters.com...

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