Troubleshooting; Collecting Diagnostic Logs; Performing A Factory Reset; Troubleshooting Errors Or Abnormal Activity - formlabs Fuse Blast Manual

7

Troubleshooting

For detailed guidance and visual assistance, visit support.formlabs.com.
7.1

Collecting diagnostic logs

The Fuse Blast maintains diagnostic logs to provide detailed information about the machine
that may expedite issue investigation. After experiencing any error or unusual behavior on
the Fuse Blast, include the diagnostic logs with other relevant observations and details when
contacting Formlabs Support or a certified service provider. The options for sharing diagnostic
logs vary depending on the machine's connection type.
7.2

Performing a factory reset

Do not perform a factory reset immediately before contacting Formlabs Support
or a certified service provider. The stored diagnostic information may be helpful to
NOTICE
Formlabs Support or a certified service provider to assist with troubleshooting. A
factory reset erases diagnostic information and custom settings, including networked
connections.
7.3

Troubleshooting errors or abnormal activity

In the case of errors, abnormal activity, or print failures with the Fuse Blast, reference the
following errors, causes, and proposed solutions. Complete the initial troubleshooting steps
and carefully document all results. Contact Formlabs Support or a certified service provider
for additional guidance. Provide diagnostic logs if requested.
7.3.1 Resolving abnormal functions
Error
Unresponsive machine
The Fuse Blast does not turn on.
Unresponsive touchscreen or
control panel
Controls on the touchscreen or
control panel do not respond
to input.
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Cause
• The power cable is
disconnected
• The breaker switch on the
machine is set to OFF
• One-off firmware glitch
• Loose connection with the
touchscreen
Solution
1. Check whether the circuit has
power, and that the power
cable is securely connected
to the outlet.
2. Check whether the breaker
switch on the back of the unit
is in the ON position.
If the machine still does not turn
on, contact Formlabs Support
for additional guidance.
1. Power cycle the machine by
flipping the breaker switch on
the back of the unit to OFF
and then ON.
2. Check whether the machine
is running the latest firmware
and update the firmware
if needed.
If the touchscreen repeatedly
stops responding after trying
these steps, contact Formlabs
Support for additional guidance.