Troubleshooting; Collecting Diagnostic Logs; Performing A Factory Reset; Troubleshooting Errors Or Abnormal Activity - formlabs Fuse Sift Manual

7

Troubleshooting

For detailed guidance and visual assistance, visit support.formlabs.com.
7.1

Collecting diagnostic logs

The Fuse Sift maintains diagnostic logs to provide detailed information about the machine that
may expedite issue investigation. After experiencing any error or unusual behavior on the Fuse
Sift, include the diagnostic logs with other relevant observations and details when contacting
Formlabs Support
depending on the machine's connection type.
7.2

Performing a factory reset

Do not perform a factory reset immediately before contacting Formlabs Support or a
certified service provider. The stored diagnostic information may be helpful to Formlabs
NOTICE
Support or a certified service provider to assist with troubleshooting. A factory reset
erases diagnostic information, custom settings, and networked connections.
7.3

Troubleshooting errors or abnormal activity

In the case of an error or abnormal activity with the Fuse Sift, reference the following errors,
causes, and proposed solutions. Complete the initial troubleshooting steps and carefully
document all results. Contact
guidance. Provide diagnostic logs if requested.
7.3.1 Resolving abnormal functions and errors
Error
Unresponsive machine
The Fuse Sift does not
turn on.
Unresponsive touchscreen
or control panel
Controls on the
touchscreen or control
panel do not respond
to input.
42
or a certified service
Formlabs Support
Cause
• The power cable is
disconnected
• The breaker switch on the
machine is set to OFF
• One-off firmware glitch
• Loose connection with the
touchscreen
provider. The options for sharing diagnostic logs vary
or a certified service provider
Solution
1. Check whether the circuit has power,
and that the power cable is securely
connected to the outlet.
2. Check whether the breaker switch
on the back of the unit is in the ON
position.
If the machine still does not turn on,
contact
service provider
1. Power cycle the machine by flipping
the breaker switch on the back of the
unit to OFF and then ON.
2. Check whether the machine is
running the latest firmware and
update the firmware if needed.
If the touchscreen repeatedly stops
responding after trying these steps,
contact
service provider
for additional
Formlabs Support or a
for additional guidance.
Formlabs Support or a
for additional guidance.
certified
certified