Troubleshooting And Repair; Performing A Factory Reset; Collecting Diagnostic Logs; Cleaning After A Failed Print - formlabs Form 2 Installation And Usage Instructions

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Troubleshooting and Repair

7.1

Performing a Factory Reset

The factory reset erases any custom settings and inputs including Fine Tuning
settings, uploaded jobs, and networked connections.
Do not perform a factory reset immediately before contacting support. A fac-
tory reset erases diagnostic information that may be helpful for Formlabs to
NOTICE
assist with troubleshooting.
To perform the factory reset:
1. Unplug the printer from power.
2. Reconnect the printer's power cable to begin the bootup process.
3. Once the Formlabs logo appears, immediately press and hold the button until
"Resetting to factory defaults..." appears on the screen.
4. Release the button. The screen will show "Factory reset complete" before
initializing the printer.
To confirm a successful reset, check the uploaded jobs list. After a successful
reset, the uploaded jobs list will be empty.
7.2

Collecting Diagnostic Logs

The Form 2 maintains diagnostic logs to provide detailed information about the
printer that may expedite issue investigation. After experiencing any error or
unusual behavior on the Form 2, include the diagnostic logs with other relevant
observations and details when contacting Formlabs Support.
The options for sharing diagnostic logs vary depending on the printer's
connection type.
For printers connected to the Internet over an active Wi-Fi or Ethernet
connection:
1. Select the printer icon on the bottom left of the printer's home screen to open
the My Printer menu.
2. On the My Printer menu, scroll down and select Settings, and then select Printer Info.
3. In Printer Info, scroll down and select Upload Diagnostic Logs. A confirmation
to upload diagnostic information appears.
4. Select Continue to start the upload. A confirmation appears when the up-
load is complete.
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For printers not connected to the Internet and connected to PreForm with USB:
1. Open the File menu in PreForm, and select Printers. The Printers menu appears.
2. On the Printers menu, find and select the printer serial name. A drop-down
menu appears.
3. Select Download Printer Diagnostics to download the diagnostic logs to
a preferred location on your computer. The diagnostic logs save and appear
in the encrypted .formlogs format.
4. Submit the diagnostic logs file when contacting Formlabs Support.
7.3

Cleaning After a Failed Print

A failed print may leave small, partially cured pieces of resin floating in the tank
or hard cured resin stuck to the elastic layer in the base of the tank. Inspect the
tank after every print. Remove debris after a failed print.
To remove debris from the resin tank:
1. Disengage the wiper:
p. Pull the wiper toward the front of the printer to release the wiper's foot
from the mount.
q. Set the wiper aside, resting on the far right edge of the resin tank.
r. Manually slide the wiper mount to the center before removing a resin tank.
2. Remove the failed print:
s. Using the Form Finish Kit scraper, gently scrape across the elastic layer
with the blade at a low shallow angle.
t. Lift the particles of the failed print out of the liquid resin and into a paper towel.
u. Continue gently scraping across the elastic layer and lifting printed pieces
out of the resin tank until the resin is purely liquid.
3. Filter the resin
v. Optional - Consider filtering the resin tank when:
i. A print has failed, either completely or partially
ii. Layers or pieces of cured resin stick to the bottom of the tank
iii. You can visually see particles in the tank
w. Suspend the filter above a wide-mouth, opaque container, using a ring
stand or by placing directly on top.
x. Wear gloves to remove the tank and wiper from the Form 2.
y. Place the wiper aside on a protected surface.
z. Hold the edge of the tank, taking care not to touch the clear acrylic
tank window.
aa. Tilt the resin tank with the spout aligned directly above the filter.
ab. Pour the resin through the filter, into the disposable container.
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