Polycom VVX 311 User Manual
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Polycom VVX 311 User Manual

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Polycom VVX 311 and VVX 411 – User Guide
What you need to know:
Learn the basics of using your Polycom VVX 311/411 desk phone.
Introduction
Learn the basics of using your Polycom VVX311/411 desk phone. The following topics will
help you with common questions related to using your Polycom phone. Please note: The
examples and screenshots below are using the VVX411 model; however, the instructions for
performing the tasks are the same across both the VVX311and VVX411 model phones
Phone Views
Your phone has three main Views: Home, Calls, and Lines view (the default). You can
access Home and Lines view at any time. If your phone has one or more calls, you can also
access Calls view. For Home view from any menu, select the Home
key. Press the
Home
key to alternate between Home and Lines view.
Home View – Home view displays icons you can select to access phone functions. You
can use the right, left, up and down arrow keys to display additional icons.
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Summary of Contents for Polycom VVX 311

  • Page 1 Learn the basics of using your Polycom VVX 311/411 desk phone. Introduction Learn the basics of using your Polycom VVX311/411 desk phone. The following topics will help you with common questions related to using your Polycom phone. Please note: The examples and screenshots below are using the VVX411 model;...
  • Page 2 Lines View – Lines view displays phone lines, favorites and softkeys. If your phone is idle, you can press the Line key to access the dialer. Calls View – If your phone has one or more calls, you can access Calls view. 2/21...

  • Page 3: Feature Keys

    Call color indicates status: Dark green – Active call Bright blue – Incoming Call Dark blue – Held call Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call. Feature Keys The feature keys are the ones that you will use most often.

  • Page 4: Entering Data

    Entering Data* Use the dial pad keys to enter information. To backspace, press the Backspace softkey. *Note: If the phone reboots or receives a software update or new configuration, contacts that were added to the physical phone will be lost. However, all changes made through CCI Account Center and/or the User Portal will be applied each time the phone reboots.

  • Page 5: Answering Calls

    Or, enter the phone number first, then select the Dial softkey, pick up the handset or press the Speakerphone key or Headset key. From the Lines view, press the phone line key, enter the phone number and press Send. Answering Calls To answer with the speakerphone, select the Speakerphone key or tap the Answer softkey.

  • Page 6: Hold And Resume

    Hold and Resume From the Calls view, highlight the call and then select the Hold softkey. To resume a held call, select the Resume softkey. 6/21...

  • Page 7: Call Transfer

    Call Transfer Blind Transfer A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first. To conduct a Blind Transfer, choose one of the following methods: Method 1: 1. While on an active call, select Transfer. 2.
  • Page 8 3. Enter the destination to which you wish to transfer the call. 4. Then select the Send softkey. Method 2: 1. Press and hold Transfer, which selects blind transfer. 8/21...
  • Page 9 2. Enter the destination to which you wish to transfer the call. Then tap the Send softkey. Consulted Transfer A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. To conduct a Consulted Transfer, follow these steps: 1.
  • Page 10 3. Once the receiving party answers, announce the call. 4. To complete the transfer, select the Transfer softkey again, or simply hang up. Direct to Voicemail Transfer To transfer a call directly to voicemail, follow these steps: 1. While on an active call, select Transfer. 2.

  • Page 11: Call Park And Retrieve

    Call Park and Retrieve To park an active call, follow these steps: 1. Select the Transfer softkey. 2. Enter *68 and then the extension you wish to park your call at or enter # to park it at your extension. You will hear a message that your call has been parked. Note: Only one call can be parked on an extension at any given time To retrieve a parked call, pick up the handset and dial *88 plus the extension where the call was parked followed by #.

  • Page 12: Phone To Phone Intercom

    Phone to Phone Intercom Lift the handset and dial *50 plus the users extension you want to intercom and press the send softkey. Note: Before Intercom will work, you must log into the voice portal to set up your push to talk access list.

  • Page 13: Viewing Recent Calls

    3. Enter the second number and tap the Send softkey. 4. When the second party answers, select the Conference softkey to connect the calls. Viewing Recent Calls From Lines view, do one of the following: Press the A1 Home key, select Directories, and select Recent Calls to view your Recent Calls list.

  • Page 14: Contact Directory

    Contact Directory* To view your Directory—Select Directories from Home view. Press Contact Directory on the Directory screen. To search for a contact—Navigate to your Contact Directory and press Search. Enter search criteria and press Search. To dial a contact from your Directory—Navigate to your Contact Directory and select the contact.
  • Page 15 2. Click Edit. You can add up to 8 Speed Dials to your list. Within the Speed Dial window: Please Note: In some cases, your End User portal will have a Speed Dial 100 option in relation to Speed Dial 8. Speed Dial 100 enables you to have 100 contacts within your Speed Dial at any given time.

  • Page 16: Do Not Disturb

    Muting the Microphone – During a call, select the Mute key so other parties can’t hear you. To disable mute, select the Mute key again. This applies to calls using the handset, headset and speakerphone. Adjusting Volume – To change the volume, select the Volume keys during a call. To change the ring volume, select the Volume keys when the phone is idle or ringing.
  • Page 17 2. Then select Basic. 3. Select Ring Type and the ringtone you want. To set a ringtone for a contact, navigate to the Contact Directory and select the contact. Press Edit, update the contact’s ring type and press Save.

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