Avalue Technology ARC-21W38 Quick Reference Manual page 5

Quick Reference Guide
Product Warranty (Returns & Warranties policy)
1. Purpose
Avalue establishes the following maintenance specifications and operation procedures for
providing the best quality of service and shortened repair time to our customers.
2. Warranty
2.1 Warranty Period
Avalue endeavors to offer customers the most comprehensive post-sales services and
protection; besides offering a 2-year warranty for standard Avalue products, an extended
warranty service can also be provided based on additional request from the customer.
Within the warranty period, customers are entitled to receive comprehensive and prompt
repair and warranty.
Standard products manufactured by Avalue are offered a 2-year warranty, from the date of
delivery from Avalue. For ODM/OEM products manufactured by Avalue or PCBA with
conformal coating, will follow up the define warranty of the agreement, otherwise will be
offered 1-year warranty for ODM/OEM products but non-warranty for PCBA with conformal
coating. For outsourcing parts kit by Avalue (ex: Motherboard, LCD touch panel, CPU, RAM,
HDD) are offered a 6-month warranty, and Mobile/Tablet PC battery are offered a warranty
of the half year, from the date of delivery by Avalue. Products before the mass production
stage, i.e. engineering samples are not applied in this warranty or service policy. For
extended warranty and cross-territory services, product defects resulting from design,
production process or material are covered by the pre-set warranty period after the date of
delivery from Avalue. For non-Avalue products, the product warranty and repair time shall
be based on the service standards provided by the original manufacturer; in principle
Avalue will provide these products a warranty service for no more than one year.
2.2 Maintenance services within the warranty period
In the case of Avalue product DOA (Defect-on-Arrival) when the customer finds any defect
within 1 month after the delivery, Avalue will replace it with a new product in a soonest way.
Except for custom products, once the customer is approved of a Cross-Shipment
Agreement, which allows for delivery a new product to the customer before receiving the
defective one, Avalue will immediately proceed with new product replacement for the said
DOA case. On validation of the confirmed defect, Avalue is entitled to reserve the right
whether to provide a new product for replacement. For the returned defective new product,
it is necessary to verify that there shall be no bruise, alteration, scratch or marking to the
appearance, and that none of the delivered accessories missing; otherwise, the customer
will be requested to pay a processing fee. On the other hand, if the new product defect is
resulting from incorrect configuration or erroneous use by the user instead of any problem
of the hardware itself, the customer will also be requested to pay for relevant handling fees.
ARC-21W38 Quick Reference Guide 5