Avalue Technology ARC-21W38 Quick Reference Manual page 6

ARC-21W38
As for other conditions, Avalue will handle defects by way of repair. The customer will be
requested to send the defective product to an Avalue authorized service center, and Avalue
will return the repaired product back to the customer as soon as possible.
2.3 Ruling of an out-of-warranty defect
The following situations are not included in the warranty:
•
The warranty period has expired.
•
Product has been altered or its label of the serial number has been torn off.
•
Product functionality issues resulting from improper use by the user, unauthorized
dismantle or alteration, unfit operation environment, improper maintenance, accident
or other causes. Avalue reserves the right for the ruling of the aforementioned
situations.
•
Product damage resulting from lightning, flood, earthquake or other calamities.
•
The warranty rules of non-Avalue products and accessories shall be in accordance
with standards set up by the original manufacturer. These products and accessories
include RAM, HDD, FDD, CD-ROM, CPU, FAN, etc.
•
Product upgrade request or test request submitted by the customer after expiration
of the warranty.
•
PCBA with conformal coating.
•
Avalue semi-product and outsourced products without Avalue serial number.
•
Products before the mass production stage, i.e. engineering samples.
3. Procedure for sending for repair
3.1 Attain a RMA number
A customer's rejected product returned for repair shall have a RMA (Return Merchandise
Authorization) number. Without a RMA number, Avalue will not provide any repair service
for the rejected product, and the product will be returned to the customer at customer's cost.
Avalue will not issue any notice for the return of the product.
Each returned product for repair shall have a RMA number, which is simply the
authorization of the return for repair; it is not a guarantee that the returned goods can be
repaired or replaced. For applying for a RMA number, the customer may enter the eRMA
webpage of Avalue
and a password authorized by Avalue. The system will then automatically issue a RMA
number.
When applying for the RMA number, it is essential to fill in basic information of the customer
and the product, together with detailed description of the problem encountered. If possible,
avoid using ambiguous words such as "does not work" or "problematic". Without a
substantial description of the problem, it is hard to start the repair and will cause prolonged
repair time. Lacking detailed statement of fault steps also makes the problem hard to be
identified, sometimes resulting in second-time repairs.
6 ARC-21W38 Quick Reference Guide
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