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Avalue Technology ARC-21W38 Quick Reference Manual

21.5" 11th generation intel core i3/i5/i7 processors fanless rugged touch panel pc with iet expansion
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ARC-21W38
21.5" 11th Generation Intel® Core™ i3/i5/i7 Processors
Fanless Rugged Touch Panel PC with IET Expansion
Quick Reference Guide
Ed – 13 December 2023
st
1
Copyright Notice
Copyright © 2023 Avalue Technology Inc., ALL RIGHTS RESERVED.
Part No. E2017A218A0R

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Summary of Contents for Avalue Technology ARC-21W38

  • Page 1 ARC-21W38 21.5" 11th Generation Intel® Core™ i3/i5/i7 Processors Fanless Rugged Touch Panel PC with IET Expansion Quick Reference Guide Ed – 13 December 2023 Copyright Notice Copyright © 2023 Avalue Technology Inc., ALL RIGHTS RESERVED. Part No. E2017A218A0R...
  • Page 2 ARC-21W38 Document Amendment History Revision Date Comment November 2023 Avalue Initial Release 2 ARC-21W38 Quick Reference Guide...
  • Page 3 For detailed information, please always refer to the electronic user's manual. Copyright Notice © 2023 by Avalue Technology Inc. All rights are reserved. No parts of this manual may be copied, modified, or reproduced in any form or by any means for commercial use without the prior written permission of Avalue Technology Inc.
  • Page 4 ㆍDescription of your software (operating system, version, application software, etc.) ㆍA complete description of the problem ㆍThe exact wording of any error messages To receive the latest version of the user’s manual; please visit our Web site at: www.avalue.com.tw 4 ARC-21W38 Quick Reference Guide...
  • Page 5 On the other hand, if the new product defect is resulting from incorrect configuration or erroneous use by the user instead of any problem of the hardware itself, the customer will also be requested to pay for relevant handling fees. ARC-21W38 Quick Reference Guide...
  • Page 6 Lacking detailed statement of fault steps also makes the problem hard to be identified, sometimes resulting in second-time repairs. 6 ARC-21W38 Quick Reference Guide...
  • Page 7 Product has been altered or its label of the serial number has been torn off. • Product functionality issues resulting from improper use by the user, unauthorized dismantle or alteration, unfit operation environment, improper maintenance, accident ARC-21W38 Quick Reference Guide...
  • Page 8 If the customer demands an additional maintenance analysis report, a service fee of various level will be charged depending on the warranty status. In case the analysis result shows that the defect attributes to Avalue’s faulty design or process, the analysis fee will be exempted. 8 ARC-21W38 Quick Reference Guide...
  • Page 9 9. Position the power cord so that people cannot step on it. Do not place anything over the power cord. 10. All cautions and warnings on the equipment should be noted. 11. If the equipment is not used for a long time, disconnect it from the power source to ARC-21W38 Quick Reference Guide...
  • Page 10 The equipment has obvious signs of breakage. 14. CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. 15. Equipment intended only for use in a RESTRICTED ACCESS AREA. 10 ARC-21W38 Quick Reference Guide...
  • Page 11 A NOTE provides additional information intended to avoid Note inconveniences during operation. Direct current. Alternating current Stand-by, Power on FCC Certification CE Certification Follow the national requirements for disposal of equipment. Stacking layer limit This side up ARC-21W38 Quick Reference Guide 11...
  • Page 12 ARC-21W38 Fragile Packaging Beware of water damage, moisture-proof Carton recyclable Handle with care Follow operating instructions of consult instructions for use. 12 ARC-21W38 Quick Reference Guide...
  • Page 13 EXPLOSION ou une fuite de liquide ou de gaz inflammable. - UNE BATTERIE soumise à une pression d'air extrêmement basse pouvant entraî ner une EXPLOSION ou une fuite de liquide ou de gaz inflammable. ARC-21W38 Quick Reference Guide 13...

  • Page 14: Table Of Contents

    1.4 System Overview ....................24 1.4.1 I/O View ..........................24 1.5 System Dimensions ....................25 Hardware Configuration ..................26 2.1 ARC-21W38 connector mapping................27 2.1.1 Serial port 1 connector (COM1) ..................... 27 2.1.2 Serial port 2 connector (COM2) ..................... 28 2.2 Powering On the System ..................
  • Page 15 2.13.1 Serial Port 1 connector (H_COM1)..................56 2.13.2 Serial Port 2 connector (H_COM2)..................56 2.14 ARC-BYT DB-K Connectors settings ..............57 2.14.1 Serial Port 1 connector (I_COM1) ..................57 2.14.2 Serial Port 2 connector (I_COM2) ..................57 Installation ......................58 ARC-21W38 Quick Reference Guide 15...
  • Page 16 APCI Settings ........................89 5.6.2.7 Super IO Configuration ..................... 90 5.6.2.7.1 Serial Port 1 Configuration ....................91 5.6.2.7.2 Serial Port 2 Configuration ....................91 5.6.2.7.3 Serial Port 3 Configuration ....................92 5.6.2.7.4 Serial Port 4 Configuration ....................92 16 ARC-21W38 Quick Reference Guide...
  • Page 17 Discard Changes and Reset ................... 110 5.6.6.3 Restore Defaults ......................110 5.6.6.4 Launch EFI Shell from filesystem device ............... 110 6. Maintenance & Troubleshooting................111 7. Product Application ....................117 8. Operating the Device ....................118 ARC-21W38 Quick Reference Guide 17...

  • Page 18: Getting Started

    Before installation, please ensure all the items listed in the following table are included in the package. Item Description Q’ty ARC-21W38 Panel PC Power Adapter Screws for VESA Screws for HDD Screws for Wall Mount Brackets for Wall Mount Plastics spacer for Wall Mount 18 ARC-21W38 Quick Reference Guide...
  • Page 19 Quick Reference Guide Purposes and Applications ARC-21W38 is used the Intel Atom® X-series (Elkhart Lake platform), which has stronger performance and lower power consumption. it also inherits from ARC-series strength, Modularized, Flexible Expansion, Reliability and Stability. ARC series have been passed stricter vibration and shock testing. It can be used on extreme environment like manufacture or factory.

  • Page 20: System Specifications

    TPM 2.0 (by default) Storage 1 x 2.5” Drive Bay Solid State Drive 1 x M.2 Key-B 2242/3042/3052 for M.2 SATAIII SSD by default, Other Storage Device (PCIeIII x 2 for NVMe by BOM option) 20 ARC-21W38 Quick Reference Guide...
  • Page 21  1 x 80-pin Expansion IET interface Others HDD LED, Power LED (Green for Power, Yellow for HDD) Mechanical Power Type ATX/AT by jumper (Default ATX) Power button 1 x Power Switch on the side ARC-21W38 Quick Reference Guide 21...
  • Page 22 Acceleration Rate : 10g for operation mode  Duration Time : 11ms  Mechanical Shock Test No. of shock : Z axis 300 times  Test Axis : Z axis  Operation mode  Reference IEC 60068-2-27 testing procedures 22 ARC-21W38 Quick Reference Guide...
  • Page 23 12-bit GPIO+CAN Bus ARC-BYT DB-F CAN Bus for OBDII (Small Vehicle) ARC-BYT DB-F CAN Bus for OBDII (Large Vehicle) ARC-BYT DB-F CAN Bus for OBDII (Special Large Vehicle) Note: Specifications are subject to change without notice. ARC-21W38 Quick Reference Guide 23...

  • Page 24: System Overview

    Default: Lockable DC Jack DC-IN DC Power-in connector Option: Phoenix Connector(MOQ apply) COM1/2 Serial port 1/2 connector DB-9 male connector 4 x USB 3.2 connector 2 x RJ-45 Ethernet HDD/Power LED indicator Power Switch Power on button 24 ARC-21W38 Quick Reference Guide...

  • Page 25: System Dimensions

    Quick Reference Guide 1.5 System Dimensions (Unit: mm) ARC-21W38 Quick Reference Guide 25...

  • Page 26: Hardware Configuration

    ARC-21W38 2. Hardware Configuration For advanced information, please refer to: 1- ARC-TGL, ARC-BYT DB-A/B/C/D/E/F/G/H/K included in this manual. Note: If you need more information, please visit our website: www.avalue.com.tw 26 ARC-21W38 Quick Reference Guide...

  • Page 27: Arc-21W38 Connector Mapping

    NDCD# NDSR# NRXD NRTS# * Default NTXD NCTS# Note: NDTR# NRI# supports RS232 (BOM option for RS422/485) RS-422(BOM option) Signal PIN PIN Signal TxD- TxD+ RxD+ RxD- RS-485(BOM option) Signal PIN PIN Signal DATA- DATA+ ARC-21W38 Quick Reference Guide 27...

  • Page 28: Serial Port 2 Connector (Com2)

    ARC-21W38 2.1.2 Serial port 2 connector (COM2) RS-232 Signal PIN PIN Signal NDCD# NDSR# NRXD NRTS# NTXD NCTS# NDTR# NRI# 28 ARC-21W38 Quick Reference Guide...

  • Page 29: Powering On The System

    Step 3: Locate the power button on the product. Step 4: Switch on the power button can turn on the system. Keep holding the power button on can force shutdown the PC. Power Input Connector Power Button ARC-21W38 Quick Reference Guide 29...

  • Page 30: Arc-Tgl Overview

    ARC-21W38 2.3 ARC-TGL Overview 30 ARC-21W38 Quick Reference Guide...

  • Page 31: Arc-Tgl Jumper And Connector List

    JBKL1 LCD Inverter connector 5 x 1 wafer, pitch 2.00mm Serial Port 1/2 connector D-sub 9 pin, male COM1/2 JSPKL1 AMPLIFIER_L 2 x 1 wafer, pitch 2.00mm JSPKR1 AMPLIFIER_R 2 x 1 wafer, pitch 2.00mm ARC-21W38 Quick Reference Guide 31...
  • Page 32 5 x 2 header, pitch 2.00 mm SATA1 Serial ATA connector SATAPW1 SATA Power connector 2 x 1 wafer, pitch 2.00mm Power button M2B1 M.2 KEY-B 2242/3042/3052 connector M2KE1 M.2 KEY-E 2230 connector USIM1 SIM card slot 32 ARC-21W38 Quick Reference Guide...

  • Page 33: Arc-Tgl Jumpers & Connectors Settings

    Quick Reference Guide 2.5 ARC-TGL Jumpers & Connectors settings 2.5.1 Clear CMOS (JBAT1) Protect* Clear CMOS *Default 2.5.2 LCD backlight brightness adjustment (JSBKL1) PWM Mode* DC Mode * Default ARC-21W38 Quick Reference Guide 33...

  • Page 34: At/Atx Input Power Select (Jsatx1)

    RS422 RS485 Signal Signal Signal 422RX1- 11 COM1-4 10 NDTRA# 485_422TX1+ COM1-2 NRXDA 422RX1+ COM1-3 NTXDA COM1 485_422TX1- NDCDA# Note: * Default This connector is available after modify the mode of COM1 in BIOS setting. 34 ARC-21W38 Quick Reference Guide...

  • Page 35: Key Power Select (Jp1)

    Quick Reference Guide 2.5.5 M.2 KEY power select (JP1) +3.8V +3.3V* *Default 2.5.6 LCD Inverter connector (JBKL1) Signal LVDS_BKLTCTL LVDS_BKLT_EN +12V ARC-21W38 Quick Reference Guide 35...

  • Page 36: On-Board Header For Usb2.0 (Jusb1)

    ARC-21W38 2.5.7 On-board header for USB2.0 (JUSB1) Signal PIN PIN Signal +5VSB +5VSB USB2_R_DN6 USB2_R_DN5 USB2_R_DP6 USB2_R_DP5 2.5.8 Touch connector (JTP1) co-lay USB2.0 header (JUSB3) JTP1* Signal SENSE JUSB3 Signal +5VSB USB_WFR_PN8 *Default USB_WFR_PP8 36 ARC-21W38 Quick Reference Guide...

  • Page 37: Lvds Connector (Lvds1)

    EDP_TXN2 LVDS_DATA5_P/ LVDS_DATA4_P EDP_TXP2 LVDS_DATA3_N/ LVDS_DATA2_N/ EDP_TXN1 EDP_AUXN LVDS_DATA3_P/ LVDS_DATA2_P/ EDP_TXP1 EDP_AUXP LVDS_DATA1_N/ LVDS_DATA0_N/ EDP_TXN0 EDP_TXN3 LVDS_DATA1_P/ LVDS_DATA0_P/ EDP_TXP0 EDP_TXP3 LVDS_DDC_CLK_R LVDS_DDC_DATA_R VCC_LVDS/EDP VCC_LVDS/EDP * Pin1 & 3 -- VCC_LVDS/EDP default 3.3V, BOM option 5/12V. ARC-21W38 Quick Reference Guide 37...

  • Page 38: Amplifier_R (Jspkr1)

    ARC-21W38 2.5.10 AMPLIFIER_R (JSPKR1) Signal SPK_R- SPK_R+ 2.5.11 AMPLIFIER_L (JSPKL1) Signal SPK_L- SPK_L+ 38 ARC-21W38 Quick Reference Guide...

  • Page 39: Battery Connector (Bt1)

    Quick Reference Guide 2.5.12 Battery connector (BT1) Signal +RTCBATT 2.5.13 SPI connector (JSPI1) Signal PIN PIN Signal +3.3VSB SPI0_CS0# SPI0_BIOS_CLK SPI0_BIOS_MISO SPI0_BIOS_MOSI BIOS_HOLD# BIOS_WP# ARC-21W38 Quick Reference Guide 39...

  • Page 40: B2B Connector (Jb2B1)

    PCIE_RXP8 HDMI1_CLKN Signal PIN PIN Signal HDMI1_CLKP CLK_B2B_N2 CLK_B2B_P2 +12V MICIN_R +12V MICIN_L MIC1_JD LPC_SERIRQ 46 +5VSB LINEOUT1_JD LINE1-JD LPC_LFRAME# 47 +5VSB LINEOUT_R LINEIN_R CLK_24M_B2B 48 +5VSB LINEOUT_L LINEIN_L LPC_AD0 49 +5VSB LPC_AD1 50 +5VSB 40 ARC-21W38 Quick Reference Guide...

  • Page 41: General Purpose I/O Connector (Jgpio1)

    Quick Reference Guide 2.5.15 General purpose I/O connector (JGPIO1) Signal PIN PIN Signal SMB_SCL_S0 SMB_SDA_S0 +3.3V 2.5.16 SATA Power connector (SATAPW1) Signal ARC-21W38 Quick Reference Guide 41...

  • Page 42: Lpc Connector (Jlpc1)

    ARC-21W38 2.5.17 LPC connector (JLPC1) Signal PIN PIN Signal LPC_AD0 +3.3V LPC_AD1 PLT_BUF_RST# LPC_AD2 LPC_LFRAME# LPC_AD3 CLK_24M_80 LPC_SERIRQ 2.5.18 Front Panel connector (JFP1) Signal PWBT RST# PWR-LED- PWR-LED+ HDD-LED- HDD-LED+ LAN1-LED- LAN1-LED+ LAN2-LED- LAN2-LED+ 42 ARC-21W38 Quick Reference Guide...

  • Page 43: Arc-Byt Db-A/B/C/D/E/F/G/H/K Overviews

    Quick Reference Guide 2.6 ARC-BYT DB-A/B/C/D/E/F/G/H/K Overviews 2.6.1 ARC-BYT DB-A 2.6.2 ARC-BYT DB-B 2.6.3 ARC-BYT DB-C ARC-21W38 Quick Reference Guide 43...

  • Page 44: Arc-Byt Db-D

    ARC-21W38 2.6.4 ARC-BYT DB-D 2.6.5 ARC-BYT DB-E 2.6.6 ARC-BYT DB-F 44 ARC-21W38 Quick Reference Guide...

  • Page 45: Arc-Byt Db-G

    Quick Reference Guide 2.6.7 ARC-BYT DB-G 2.6.8 ARC-BYT DB-H 2.6.9 ARC-BYT DB-K ARC-21W38 Quick Reference Guide 45...

  • Page 46: Arc-Byt Db-A/B/C/D/E/F/G/H/K Connector List

    Jumpers Label Function Note E_JCAN20 CAN2.0 Switch 3 x 1 header, pitch 2.00mm E_JIAP1 For user update FW 3 x 1 header, pitch 2.00mm E_JBOOT0 For user update FW 3 x 1 header, pitch 2.00mm 46 ARC-21W38 Quick Reference Guide...

  • Page 47: Arc-Byt Db-F

    H_USB_PWR_SEL1 USB Power selector 3 x 1 header, pitch 2.00mm Connectors Label Function Note H_JUSB1 USB3.0 connector H_COM1/2 Serial Port 1/2 connector DB-9 male connector H_JB2B1 B2B connector 2.7.9 ARC-BYT DB-K Connectors Label Function Note I_JLAN1 RJ-45 Ethernet ARC-21W38 Quick Reference Guide 47...
  • Page 48 ARC-21W38 I_COM1/2 Serial Port 1/2 connector DB-9 male connector I_JB2B1 B2B connector 48 ARC-21W38 Quick Reference Guide...

  • Page 49: Arc-Byt Db-D Connectors Settings

    Serial Port 1 connector (D_COM1) Signal PIN PIN Signal NDCD#_3_D NDSR#_3_D NRXD_3_D NRTS#_3_D NTXD_3_D NCTS#_3_D NDTR#_3_D NRI#_3_D 2.8.2 Serial Port 2 connector (D_COM2) Signal PIN PIN Signal NDCD#_2_D NDSR#_2_D NRXD_2_D NRTS#_2_D NTXD_2_D NCTS#_2_D NDTR#_2_D NRI#_2_D ARC-21W38 Quick Reference Guide 49...

  • Page 50: Arc-Byt Db-E Jumpers & Connectors Settings

    ARC-21W38 2.9 ARC-BYT DB-E Jumpers & Connectors settings 2.9.1 CAN2.0 Switch (E_JCAN20) CAN2.0A (11-bit)* CAN2.0B (29-bit) *Default 2.9.2 For user update FW (E_JBOOT0) Default* For user update FW *Default 50 ARC-21W38 Quick Reference Guide...

  • Page 51: For User Update Fw (E_Jiap1)

    Quick Reference Guide 2.9.3 For user update FW (E_JIAP1) Default* For user update FW *Default 2.9.4 For user update FW (E_CN1) Signal +3.3V SWDIO SWCLK CAN_BUS_RESET# ARC-21W38 Quick Reference Guide 51...
  • Page 52 ARC-21W38 2.9.5 General purpose I/O connector (E_GPIO1) Signal +3.3V 2.9.6 CAN Bus connector (E_CAN1) Signal CANH CANL 52 ARC-21W38 Quick Reference Guide...

  • Page 53: Arc-Byt Db-F Connectors Settings

    CAN Bus connector 1 (F_CAN1) Signal PIN PIN Signal CAN_PWR CAN_8 CAN_IND CAN_9 BAT_GND CAN_WAKE CAN_11 UART_RXD_1_F CAN_12 UART_TXD_1_F CAN_13 CAN_14 2.10.2 CAN Bus connector 2 (F_CAN2) Signal PIN PIN Signal BAT_PWR CAN_12 CAN_8 CAN_13 CAN_9 CAN_14 BAT_GND CAN_11 ARC-21W38 Quick Reference Guide 53...

  • Page 54: Arc-Byt Db-G Connectors Settings

    Serial Port 1 connector (G_COM1) Signal PIN PIN Signal NDCD#_3_G NDSR#_3_G NRXD_3_G NRTS#_3_G NTXD_3_G NCTS#_3_G NDTR#_3_G NRI#_3_G 2.11.2 Serial Port 2 connector (G_COM2) Signal PIN PIN Signal NDCD#_2_G NDSR#_2_G NRXD_2_G NRTS#_2_G NTXD_2_G NCTS#_2_G NDTR#_2_G NRI#_2_G 54 ARC-21W38 Quick Reference Guide...

  • Page 55: Serial Port 3 Connector (G_Com3)

    Quick Reference Guide 2.11.3 Serial Port 3 connector (G_COM3) Signal PIN PIN Signal NDCD#_1_G NDSR#_1_G NRXD_1_G NRTS#_1_G NTXD_1_G NCTS#_1_G NDTR#_1_G NRI#_1_G 2.12 ARC-BYT DB-H Jumpers settings 2.12.1 USB Power selector (H_USB_PWR_SEL1) +5VSB* *Default ARC-21W38 Quick Reference Guide 55...

  • Page 56: Arc-Byt Db-H Connectors Settings

    Serial Port 1 connector (H_COM1) Signal PIN PIN Signal NDCD#_1_H NDSR#_1_H NRXD_1_H NRTS#_1_H NTXD_1_H NCTS#_1_H NDTR#_1_H NRI#_1_H 2.13.2 Serial Port 2 connector (H_COM2) Signal PIN PIN Signal NDCD#_2_H NDSR#_2_H NRXD_2_H NRTS#_2_H NTXD_2_H NCTS#_2_H NDTR#_2_H NRI#_2_H 56 ARC-21W38 Quick Reference Guide...

  • Page 57: Arc-Byt Db-K Connectors Settings

    Serial Port 1 connector (I_COM1) Signal PIN PIN Signal NDCD#_1_I NDSR#_1_I NRXD_1_I NRTS#_1_I NTXD_1_I NCTS#_1_I NDTR#_1_I NRI#_1_I 2.14.2 Serial Port 2 connector (I_COM2) Signal PIN PIN Signal NDCD#_2_I NDSR#_2_I NRXD_2_I NRTS#_2_I NTXD_2_I NCTS#_2_I NDTR#_2_I NRI#_2_I ARC-21W38 Quick Reference Guide 57...

  • Page 58: Installation

    ARC-21W38 3. Installation 58 ARC-21W38 Quick Reference Guide...
  • Page 59 ⚫ Anti-static Discharge: If a user open the rear panel of the flat bezel panel PC, to configure the jumpers or plug in added peripheral devices, ground themselves first and wear an anti-static wristband. ARC-21W38 Quick Reference Guide 59...

  • Page 60: Installing Memory

    ARC-21W38 3.1 Installing Memory Step 1. Remove 2 screws to release the chassis cover and remove it. Step 2. Slide the DDR4 SODIMM into the memory socket and press it down until properly seated. 60 ARC-21W38 Quick Reference Guide...

  • Page 61: Installing Ssd

    Quick Reference Guide 3.2 Installing SSD Step 1. Unfasten 2 screws of the SSD bracket and take it off. Step 2. Insert the SSD into the socket and fasten 2 screws. ARC-21W38 Quick Reference Guide 61...

  • Page 62: Installing Arc-Byt Db

    ARC-21W38 3.3 Installing ARC-BYT DB Step 1. Unfasten 2 screws of the HDD bracket and take it off. Step 2. Remove 4 screws to release the chassis cover and remove it. 62 ARC-21W38 Quick Reference Guide...
  • Page 63 Quick Reference Guide Step 3.1 Insert the ARC-BYT DB into the socket and fasten 3 screws. Step 3.2 Re-assemble your system back through previous steps to complete the installation. ARC-21W38 Quick Reference Guide 63...

  • Page 64: System Mounting

    Keep the wires separated according to the interface. Wires that share similar electrical characteristics must be bundled together. ⚫ Do not bundle input wiring with output wiring. Keep them separate. ⚫ When necessary, it is strongly advised that you label wiring to all devices in the system. 64 ARC-21W38 Quick Reference Guide...

  • Page 65: Wall Mounting

    4mm. 2. Select the location on the wall for the wall mount plate, secure the mount plate to the wall by inserting four M5 screws into pilot holes and tightening them. ARC-21W38 Quick Reference Guide 65...
  • Page 66 PC with the wall mount plate on the wall and slide the panel PC downwards to hang the bracket on the mount plate. Secure the panel PC in place by tightening screws in the wall mount bracket. 66 ARC-21W38 Quick Reference Guide...

  • Page 67: Arm/ Stand Mounting

    2. Align the retention screw holes on the mounting arm interface with VESA holes in the panel PC and secure the panel PC with four M4 retention screws. Ensure that the thread depth of the screws on the rear panel does not exceed 4mm. ARC-21W38 Quick Reference Guide 67...

  • Page 68: Panel Mounting

    1. Prepare a panel cutout according to the panel PC dimensions. For the panel cutout dimension, please refer to “System Dimensions” section in this manual. 2. Install the panel PC in the cabinet and retrieve hook brackets from the accessory box. 68 ARC-21W38 Quick Reference Guide...
  • Page 69 3. Insert the hook brackets into the holes following the direction of the arrows shown in below figure and hang the panel PC. 4. Tighten the screws to affix the panel PC in place, fasten all the hook bracket to ensure panel PC well fix at cabinet. ARC-21W38 Quick Reference Guide 69...

  • Page 70: Vesa Mounting

    ARC-21W38 3.4.4 VESA Mounting The following picture indicates VESA mounting hole pattern (75x75 / 100x100 mm) on this Panel PC. VESA mount is a widely used mounting solution suitable for all kinds of industrial applications. 70 ARC-21W38 Quick Reference Guide...

  • Page 71: Drivers Installation

    HID touch digitizer built-in driver in Windows 7 or later. Note: Installation procedures and screen shots in this section are for your reference and may not be exactly the same as shown on your screen. ARC-21W38 Quick Reference Guide 71...

  • Page 72: Install Chipset Driver

    If the warning message appears while the installation process, click Continue to go on. Step 3. Click Install. Step1. Click Next. Step 4. Installing. Step 2. Click Accept. Step 5. Click Finish to complete setup. 72 ARC-21W38 Quick Reference Guide...

  • Page 73: Install Vga Driver

    Continue to go on. Step 3. Click Start. Step 1. Click Begin installation. Step 4. Installing. Step 5. Click Finish to complete setup. Step 2. Click Next to accept license agreement. ARC-21W38 Quick Reference Guide 73...

  • Page 74: Install Me Driver

    Continue to go on. Step 3. Click Next. Step 4. Installing. Step 1. Click Next to continue setup. Step 5. Click Finish to complete setup. Step 2. Click Next. 74 ARC-21W38 Quick Reference Guide...

  • Page 75: Install Usb Driver

    Windows 11 operation system. If the warning message appears while the installation process, click Continue to go on. Step 3. Click Install. Step 4. Click Finish to complete setup. Step 1. Install USB Driver. Step 2. Click Next. ARC-21W38 Quick Reference Guide 75...

  • Page 76: Install Audio Driver (For Realtek Alc888S)

    All drivers can be found on the Avalue Official Website: www.avalue.com.tw. Note: The installation procedures and screen shots in this section are based on Windows 11 operation system. Step 3. Click Finish to complete setup. Step 1. Click Next. Step 2. Installing. 76 ARC-21W38 Quick Reference Guide...

  • Page 77: Install Lan Driver

    If the warning message appears while the installation process, click Continue to go on. Step 3. Click Next. Step 1. Click Install Drivers and Software. Step 4. Click Next. Step 2. Click Next. Step 5. Click Install. ARC-21W38 Quick Reference Guide 77...
  • Page 78 ARC-21W38 Step 6. Installing. Step 7. Click Finish to complete setup. 78 ARC-21W38 Quick Reference Guide...

  • Page 79: Bios Setup

    Quick Reference Guide 5. BIOS Setup ARC-21W38 Quick Reference Guide 79...

  • Page 80: Introduction

    If you do not press the keys at the correct time and the system does not boot, an error message will be displayed and you will again be asked to. Press F1 to Continue, DEL to enter SETUP 80 ARC-21W38 Quick Reference Guide...

  • Page 81: Using Setup

    Note: Some of the navigation keys differ from one screen to another. • To Display a Sub Menu Use the arrow keys to move the cursor to the sub menu you want. Then press <Enter>. A “➢” pointer marks all sub menus. ARC-21W38 Quick Reference Guide 81...

  • Page 82: Getting Help

    BIOS Vendor and your systems manufacturer to provide the absolute maximum performance and reliability. Even a seemingly small change to the chipset setup has the potential for causing you to use the override. 82 ARC-21W38 Quick Reference Guide...

  • Page 83: Bios Setup

    <Enter> to accept and enter the sub-menu. 5.6.1 Main Menu This section allows you to record some basic hardware configurations in your computer and set the system clock. ARC-21W38 Quick Reference Guide 83...

  • Page 84: System Language

    Visit the Avalue website (www.avalue.com.tw) to download the latest product and BIOS information. 5.6.2 Advanced Menu This section allows you to configure your CPU and other system devices for basic operation through the following sub-menus. 84 ARC-21W38 Quick Reference Guide...

  • Page 85: Connectivity Configuration

    Auto Detection[Default] Integrated] disables Integrated Solution. NOTE: When CNVi is present, the GPIO pins that are used for radio. 5.6.2.2 CPU Configuration Use the CPU configuration menu to view detailed CPU specification and configure the CPU. ARC-21W38 Quick Reference Guide 85...

  • Page 86: Power & Performance

    When enabled, a VMM can utilize the additional Intel (VMX) Virtualization Disabled hardware capabilities provided by Vanderpool Technology Enabled[Default] Technology. All[Default] Number of cores to enable in each processor Active Processor Cores package. 5.6.2.3 Power & Performance 86 ARC-21W38 Quick Reference Guide...

  • Page 87: Cpu - Power Management Control

    Enable/Disable CPU Power Management. Allows C States CPU to go to C states when it’s not 100% utilized. Disabled Enable/Disable C1E. When enabled, CPU will Enabled[Default], Enhanced C-states switch to minimum speed when all cores enter Disabled C-State. ARC-21W38 Quick Reference Guide 87...

  • Page 88: Pch-Fw Configuration

    ARC-21W38 5.6.2.4 PCH-FW Configuration 5.6.2.4.1 Firmware Update Configuration Item Option Description Disabled[Default], ME FW Image Re-Flash Enable/Disable Me FW Image Re-Flash function. Enabled 88 ARC-21W38 Quick Reference Guide...

  • Page 89: Trusted Computing

    INT1A interface will not be available. 5.6.2.6 APCI Settings Item Options Description Enables or Disables System ability to Disabled Hibernate (OS/S4 Sleep State). This Enable Hibernation Enabled[Default], option may not be effective with some ARC-21W38 Quick Reference Guide 89...

  • Page 90: Super Io Configuration

    M/B Mode Test[Default] Serial Port 3 Configuration Set Parameters of Serial Port 3 (COMC). Serial Port 4 Configuration Set Parameters of Serial Port 4 (COMD). Serial Port 5 Configuration Set Parameters of Serial Port 5 (COME). 90 ARC-21W38 Quick Reference Guide...

  • Page 91: Serial Port 1 Configuration

    Disabled UART 232[Default] UART 232 422 485 UART 422 Change the Serial Port as RS232/422/485. UART 485 5.6.2.7.2 Serial Port 2 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled ARC-21W38 Quick Reference Guide 91...

  • Page 92: Serial Port 3 Configuration

    5.6.2.7.3 Serial Port 3 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled 5.6.2.7.4 Serial Port 4 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled 92 ARC-21W38 Quick Reference Guide...

  • Page 93: Serial Port 5 Configuration

    Quick Reference Guide 5.6.2.7.5 Serial Port 5 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled 5.6.2.8 HW Monitor ARC-21W38 Quick Reference Guide 93...

  • Page 94: S5 Rtc Wake Settings

    Wake system from S5 Fixed Time Select Dynamic Time, System will wake on the current time Dynamic Time + Increase minute(s). 5.6.2.10 USB Configuration The USB Configuration menu helps read USB information and configures USB settings. 94 ARC-21W38 Quick Reference Guide...

  • Page 95: Network Stack Configuration

    Optical drives are emulated as ‘CDROM’, drives with no media will be Hard Disk CD-ROM emulated according to a drive type. 5.6.2.11 Network Stack Configuration Item Options Description Enabled Network Stack Enable/Disable UEFI Network Stack. Disabled[Default] ARC-21W38 Quick Reference Guide 95...

  • Page 96: Nvme Configuration

    ARC-21W38 5.6.2.12 NVMe Configuration 5.6.3 Chipset 96 ARC-21W38 Quick Reference Guide...

  • Page 97: System Agent (Sa) Configuration

    Quick Reference Guide 5.6.3.1 System Agent (SA) Configuration Item Option Description Enabled[Default] VT-d VT-d capability. Disabled 5.6.3.1.1 Memory Configuration ARC-21W38 Quick Reference Guide 97...

  • Page 98: Graphics Configuration

    Auto[Default] Select which of IGFX/PEG/PCI Graphics device should Primary Display IGFX be Primary Display Or select HG for Hybrid Gfx. 5.6.3.1.3 VMD Configuration Item Option Description Enabled Enable VMD controller Enable/Disable to VMD controller. Disabled[Default] 98 ARC-21W38 Quick Reference Guide...

  • Page 99: Pch-Io Configuration

    Quick Reference Guide 5.6.3.2 PCH-IO Configuration 5.6.3.2.1 PCI Express Configuration ARC-21W38 Quick Reference Guide 99...

  • Page 100: Pci Express Root Port 5(Lan2-I225)

    L0s State AUTO – BIOS auto ASPM configure DISABLE – Disables ASPM. L0sL1 Auto Disabled L1 Substates L1.1 PCI Express L1 Substates settings. L1.1 & L1.2[Default] Auto[Default] Gen1 PCIe Speed Configure PCIe Speed. Gen2 Gen3 100 ARC-21W38 Quick Reference Guide...

  • Page 101: Pci Express Root Port 6(M.2 Keye)

    L0s State AUTO – BIOS auto ASPM configure DISABLE – Disables ASPM. L0sL1 Auto Disabled L1 Substates L1.1 PCI Express L1 Substates settings. L1.1 & L1.2[Default] Auto[Default] Gen1 PCIe Speed Configure PCIe Speed. Gen2 Gen3 ARC-21W38 Quick Reference Guide 101...

  • Page 102: Pci Express Root Port 8(Jb2B1)

    L0s State AUTO – BIOS auto ASPM configure DISABLE – Disables ASPM. L0sL1 Auto Disabled L1 Substates L1.1 PCI Express L1 Substates settings. L1.1 & L1.2[Default] Auto[Default] Gen1 PCIe Speed Configure PCIe Speed. Gen2 Gen3 102 ARC-21W38 Quick Reference Guide...

  • Page 103: Sata And Rst Configuration

    Quick Reference Guide 5.6.3.2.2 SATA And RST Configuration Item Options Description Enabled[Default] SATA Controller(s) Enable/Disable SATA Device. Disabled, Enabled[Default] Port 0 Enable or Disable SATA Port. Disabled Enabled[Default] Port 1 Enable or Disable SATA Port. Disabled ARC-21W38 Quick Reference Guide 103...

  • Page 104: Hd Audio Configuration

    5.6.3.2.3 HD Audio Configuration Item Option Description Control Detection of the HD-Audio device. Disable = HDA Disabled HD Audio will be unconditionally disabled Enabled = HDA will be Enabled[Default] unconditionally enabled. 5.6.3.3 Board & Panel Configuration 104 ARC-21W38 Quick Reference Guide...
  • Page 105 AC loss resume. Last state Disabled Wake Up by Ring Wake Up by Ring from S3/S4/S5. Enabled[Default] Disabled[Default] 30 sec 40 sec 50 sec Watch Dog Select WatchDog. 1 min 2 min 10 min 30 min ARC-21W38 Quick Reference Guide 105...

  • Page 106: Show Dmi Info

    ARC-21W38 Disabled Enable/Disabled USB Standby Power USB Standby Power Enabled[Default] during S3/S4/S5. 20db[Default] Amplifier Gain Amplifier Gain adjust. 26db Disabled Onboard USB Touch Onboard USB Touch Enabled/Disabled. Enabled[Default] 5.6.3.3.1 SHOW DMI INFO 5.6.4 Security 106 ARC-21W38 Quick Reference Guide...

  • Page 107: Secure Boot

    Quick Reference Guide ⚫ Administrator Password Set setup Administrator Password ⚫ User Password Set User Password 5.6.4.1 Secure Boot ARC-21W38 Quick Reference Guide 107...

  • Page 108: Key Management

    Custom mode Secure Boot Variables can be configured Custom[Default] without authentication. 5.6.4.1.1 Key Management Item Option Description Install factory default Secure Boot keys after Disabled[Default] Factory Key Provision the platform reset and while the System is in Enabled Setup mode. 108 ARC-21W38 Quick Reference Guide...

  • Page 109: Boot

    Enables or disables boot with initialization of a Disabled[Default] Fast Boot minimal set of devices required to launch active Enabled boot option. Has no effect for BBS boot options. Boot Option #1 Set the system boot order. ARC-21W38 Quick Reference Guide 109...

  • Page 110: Save And Exit

    This option restores all BIOS settings to the factory default. This option is useful if the controller exhibits unpredictable behavior due to an incorrect or inappropriate BIOS setting. 5.6.6.4 Launch EFI Shell from filesystem device Attempts to Launch EFI Shell application (Shellx64.efi) from one of the available filesystem devices. 110 ARC-21W38 Quick Reference Guide...

  • Page 111: Maintenance & Troubleshooting

    System Maintenance Introduction If the components of the product fail they must be replaced. Please contact the system reseller or vendor to purchase the replacement parts. Please follow the safety precautions outlined in the sections that follow ARC-21W38 Quick Reference Guide 111...
  • Page 112 Drop the device against a hard surface. ⚫ Strike or exert excessive force onto the LCD panel. ⚫ Touch any of the LCD panels with a sharp object. ⚫ In a site where the ambient temperature exceeds the rated temperature. 112 ARC-21W38 Quick Reference Guide...
  • Page 113 This reduces the possibility of ESD damage. ⚫ Only handle the edges of the electrical component. When handling the electrical component, hold the electrical component by its edges. Please ensure the following safety precautions are adhered to at all times. ARC-21W38 Quick Reference Guide 113...
  • Page 114 Never drop any objects or liquids through the openings of the device. ⚫ Be cautious of any possible allergic reactions to solvents or chemicals used when cleaning the device. ⚫ Avoid eating, drinking and smoking within vicinity of the device. 114 ARC-21W38 Quick Reference Guide...
  • Page 115 Cotton swabs: Cotton swaps moistened with rubbing alcohol or water are excellent tools for wiping hard to reach areas. ⚫ Foam swabs: Whenever possible, it is best to use lint free swabs such as foam swabs for cleaning. ARC-21W38 Quick Reference Guide 115...
  • Page 116 No Console Input Devices are found Flash update is failed Typically for development use. The beep code is generated when platform cannot be reset because reset protocol is not available. Platform PCI resource requirements cannot be met 116 ARC-21W38 Quick Reference Guide...

  • Page 117: Product Application

    Avalue technical support team, or Avalue customer service representatives for further information. Feel free to inquire about this supplementary resource to enhance your understanding of the Watchdog Timer and Digital I/O (DIO) Application for optimal utilization of your Panel ARC-21W38 Quick Reference Guide 117...

  • Page 118: Operating The Device

    Avalue technical support team, or Avalue customer service representatives. These professionals can provide tailored guidance and assistance to address any unique needs related to Multi-Touch mode adjustments. 118 ARC-21W38 Quick Reference Guide...

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