Avalue Technology ARC-21W38 Quick Reference Manual page 4

ARC-21W38
product might include unintentional technical or typographical errors. Changes are
periodically made to the information herein to correct such errors, and these changes are
incorporated into new editions of the publication.
A Message to the Customer
Avalue Customer Services
Each and every Avalue's product is built to the most exacting specifications to ensure
reliable performance in the harsh and demanding conditions typical of industrial
environments. Whether your new Avalue device is destined for the laboratory or the factory
floor, you can be assured that your product will provide the reliability and ease of operation
for which the name Avalue has come to be known.
Your satisfaction is our primary concern. Here is a guide to Avalue's customer services. To
ensure you get the full benefit of our services, please follow the instructions below carefully.
Technical Support and Assistance
1. Visit the Avalue website at https://www.avalue.com.tw/ where you can find the latest
information about the product.
2. Contact your distributor or our technical support team or sales representative for
technical support if you need additional assistance. Please have following information
ready before you call:
ㆍProduct name and serial number
ㆍDescription of your peripheral attachments
ㆍDescription of your software (operating system, version, application software, etc.)
ㆍA complete description of the problem
ㆍThe exact wording of any error messages
To receive the latest version of the user's manual; please visit our Web site at:
www.avalue.com.tw
4 ARC-21W38 Quick Reference Guide