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ㆍDescription of your software (operating system, version, application software, etc.) ㆍA complete description of the problem ㆍThe exact wording of any error messages To receive the latest version of the user’s manual; please visit our Web site at: www.avalue.com.tw 4 ARC-1037 Quick Reference Guide...
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On the other hand, if the new product defect is resulting from incorrect configuration or erroneous use by the user instead of any problem of the hardware itself, the customer will also be requested to pay for relevant handling fees. ARC-1037 Quick Reference Guide...
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Lacking detailed statement of fault steps also makes the problem hard to be identified, sometimes resulting in second-time repairs. 6 ARC-1037 Quick Reference Guide...
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Product has been altered or its label of the serial number has been torn off. • Product functionality issues resulting from improper use by the user, unauthorized dismantle or alteration, unfit operation environment, improper maintenance, accident ARC-1037 Quick Reference Guide...
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If the customer demands an additional maintenance analysis report, a service fee of various level will be charged depending on the warranty status. In case the analysis result shows that the defect attributes to Avalue’s faulty design or process, the analysis fee will be exempted. 8 ARC-1037 Quick Reference Guide...
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9. Position the power cord so that people cannot step on it. Do not place anything over the power cord. 10. All cautions and warnings on the equipment should be noted. 11. If the equipment is not used for a long time, disconnect it from the power source to ARC-1037 Quick Reference Guide...
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The equipment has obvious signs of breakage. 14. CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. 15. Equipment intended only for use in a RESTRICTED ACCESS AREA. 10 ARC-1037 Quick Reference Guide...
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A NOTE provides additional information intended to avoid Note inconveniences during operation. Direct current. Alternating current Stand-by, Power on FCC Certification CE Certification Follow the national requirements for disposal of equipment. Stacking layer limit This side up ARC-1037 Quick Reference Guide 11...
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ARC-1037 Fragile Packaging Beware of water damage, moisture-proof Carton recyclable Handle with care Follow operating instructions of consult instructions for use. 12 ARC-1037 Quick Reference Guide...
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EXPLOSION ou une fuite de liquide ou de gaz inflammable. - UNE BATTERIE soumise à une pression d'air extrêmement basse pouvant entraî ner une EXPLOSION ou une fuite de liquide ou de gaz inflammable. ARC-1037 Quick Reference Guide 13...
1.4 System Overview ....................25 1.4.1 I/O View ..........................25 1.5 System Dimensions ....................26 Hardware Configuration ..................28 2.1 ARC-1037 connector mapping ................29 2.1.1 Serial port 1 connector (COM1) ..................... 29 2.1.2 Serial port 2 connector (COM2) ..................... 30 2.2 Powering On the System ..................
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2.13.1 Serial Port 1 connector (H_COM1)..................59 2.13.2 Serial Port 2 connector (H_COM2)..................59 2.14 ARC-BYT DB-K Connectors settings ..............60 2.14.1 Serial Port 1 connector (I_COM1) ..................60 2.14.2 Serial Port 2 connector (I_COM2) ..................60 ARC-1037 Quick Reference Guide 15...
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5.6.2.3 PCH-FW Configuration ......................92 5.6.2.3.1 Firmware Update Configuration ..................92 5.6.2.3.2 PTT Configuration......................93 5.6.2.4 Trusted Computing ......................93 5.6.2.5 APCI Settings ........................94 5.6.2.6 IT5782 Super IO Configuration ..................94 5.6.2.6.1 Serial Port 1 Configuration ....................95 16 ARC-1037 Quick Reference Guide...
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Save Changes and Reset ....................113 5.6.6.2 Discard Changes and Reset ................... 113 5.6.6.3 Restore Defaults ......................113 5.6.6.4 Launch EFI Shell from filesystem device ............... 113 6. Maintenance & Troubleshooting................114 7. Product Application ....................120 ARC-1037 Quick Reference Guide 17...
1.2 Packing List Before installation, please ensure all the items listed in the following table are included in the package. Item Description Q’ty ARC-1037 Panel PC Power Adapter Screws for VESA Screws for HDD Rubber for HDD 18 ARC-1037 Quick Reference Guide...
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Quick Reference Guide Purposes and Applications ARC-1037 is used the Intel Atom (Alder-Lake N platform), which has stronger performance and lower power consumption(6~12W). it also inherits from ARC-series strength, Modularized, Flexible Expansion, Reliability and Stability. The customer can choose ARC-1037 to use wide temperature environment, and also ARC series have been passed stricter vibration and shock testing.
Hard Disk Drive 1 x 2.5” Drive Bay Solid State Drive Other Storage Device 1 x M.2 Key-B 2242/3042/3052 for M.2 SATAIII SSD by default Panel LCD Panel 10.4” XGA 1024 x 768, 500nits, 50KHrs LED 20 ARC-1037 Quick Reference Guide...
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1 x M.2 (Key-E, 2230, PCIex1, USB2.0) 1 x 80-pin Expansion IET interface: Compatible to all ARC-BYT DB modules (BIOS auto adjusted) Expandable interface (1 x DDI, 1 x PCIex1, 1 x USB, 1 x LPC, 1 x Audio ARC-1037 Quick Reference Guide 21...
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JSPR1: 2 x 1 wafer, pitch 2.0mm Amp Connector JSPL1: 2 x 1 wafer, pitch 2.0mm JB2B1: 40 x 2 wafer, pitch 0.80mm (IET connector) Other NGFF1: 1 x M.2 (Key-B, 2242/3042/3052, SATAIII, PCIex1, USB3.2 22 ARC-1037 Quick Reference Guide...
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2 Test frequency : 5~500 Hz 3 Sweep:1 Oct/ per one minute. (logarithmic) 4 Test Axis : X,Y and Z axis 5 Test time :30 min. each axis 6 System condition : Non-Operating mode 7. Reference IEC 60068-2-6 Testing procedures ARC-1037 Quick Reference Guide 23...
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4-feet drop resistance without package MIL-STD-810G Operating 0°C ~ 50°C (-14°F ~ 122°F) Temperature Operating Humidity 40°C @ 95% Relative Humidity, Non-condensing Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F) Note: Specifications are subject to change without notice. 24 ARC-1037 Quick Reference Guide...
DC Power-in connector COM1/2 Serial port 1/2 connector DB-9 male connector USB3.2 2 x USB 3.2 connector USB Type C USB Type C connector LAN1/2 RJ-45 Ethernet 1/2 HDD/Power LED indicator Power Switch Power on button ARC-1037 Quick Reference Guide 25...
ARC-1037 2. Hardware Configuration For advanced information, please refer to: 1- ARC-ADLN, ARC-BYT DB-A/B/C/D/E/F/G/H/K included in this manual. Note: If you need more information, please visit our website: www.avalue.com.tw 28 ARC-1037 Quick Reference Guide...
Step 3: Locate the power button on the product. Step 4: Switch on the power button can turn on the system. Keep holding the power button on can force shutdown the PC. Power Input Connector Power Button ARC-1037 Quick Reference Guide 31...
3 x 1 wafer, pitch 2.00mm JRTC1 Clear CMOS Connectors Label Function Note SO_DIMM1 1 x 262-Pin DDR5 4800MHz SO-DIMM JFP1 Front Panel connector 6 x 2 wafer, pitch 2.00mm JPD1 PD JTAG connector 4 x 1 header, pitch 2.00mm ARC-1037 Quick Reference Guide 33...
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3 x 1 header, pitch 2.00mm SATA1 Serial ATA connector SATAPW1 SATA Power connector 2 x 1 wafer, pitch 2.00mm M2B1 M.2 2242/3042/3052 Type B Slot M2KE1 M.2 2230 Type E Slot USIM1 USIM card slot 34 ARC-1037 Quick Reference Guide...
485_422TX1+ NDTRA# 11 COM1-4 12 422RX1- Note: This connector is available after modify the mode of COM1 in BIOS setting. * Default 2.5.4 LVDS Back Light power selection (JSBKL1) PWM mode* DC mode * Default 36 ARC-1037 Quick Reference Guide...
Jumpers Label Function Note E_JCAN20 CAN2.0 Switch 3 x 1 header, pitch 2.00mm E_JIAP1 For user update FW 3 x 1 header, pitch 2.00mm E_JBOOT0 For user update FW 3 x 1 header, pitch 2.00mm ARC-1037 Quick Reference Guide 49...
Serial Port 1 connector (D_COM1) Signal PIN PIN Signal NDCD#_3_D NDSR#_3_D NRXD_3_D NRTS#_3_D NTXD_3_D NCTS#_3_D NDTR#_3_D NRI#_3_D 2.8.2 Serial Port 2 connector (D_COM2) Signal PIN PIN Signal NDCD#_2_D NDSR#_2_D NRXD_2_D NRTS#_2_D NTXD_2_D NCTS#_2_D NDTR#_2_D NRI#_2_D 52 ARC-1037 Quick Reference Guide...
ARC-1037 2.9.3 For user update FW (E_JIAP1) Default* For user update FW *Default 2.9.4 For user update FW (E_CN1) Signal +3.3V SWDIO SWCLK CAN_BUS_RESET# 54 ARC-1037 Quick Reference Guide...
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Quick Reference Guide 2.9.5 General purpose I/O connector (E_GPIO1) Signal +3.3V 2.9.6 CAN Bus connector (E_CAN1) Signal CANH CANL ARC-1037 Quick Reference Guide 55...
Serial Port 1 connector (G_COM1) Signal PIN PIN Signal NDCD#_3_G NDSR#_3_G NRXD_3_G NRTS#_3_G NTXD_3_G NCTS#_3_G NDTR#_3_G NRI#_3_G 2.11.2 Serial Port 2 connector (G_COM2) Signal PIN PIN Signal NDCD#_2_G NDSR#_2_G NRXD_2_G NRTS#_2_G NTXD_2_G NCTS#_2_G NDTR#_2_G NRI#_2_G ARC-1037 Quick Reference Guide 57...
Serial Port 1 connector (H_COM1) Signal PIN PIN Signal NDCD#_1_H NDSR#_1_H NRXD_1_H NRTS#_1_H NTXD_1_H NCTS#_1_H NDTR#_1_H NRI#_1_H 2.13.2 Serial Port 2 connector (H_COM2) Signal PIN PIN Signal NDCD#_2_H NDSR#_2_H NRXD_2_H NRTS#_2_H NTXD_2_H NCTS#_2_H NDTR#_2_H NRI#_2_H ARC-1037 Quick Reference Guide 59...
Serial Port 1 connector (I_COM1) Signal PIN PIN Signal NDCD#_1_I NDSR#_1_I NRXD_1_I NRTS#_1_I NTXD_1_I NCTS#_1_I NDTR#_1_I NRI#_1_I 2.14.2 Serial Port 2 connector (I_COM2) Signal PIN PIN Signal NDCD#_2_I NDSR#_2_I NRXD_2_I NRTS#_2_I NTXD_2_I NCTS#_2_I NDTR#_2_I NRI#_2_I 60 ARC-1037 Quick Reference Guide...
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⚫ Anti-static Discharge: If a user open the rear panel of the flat bezel panel PC, to configure the jumpers or plug in added peripheral devices, ground themselves first and wear an anti-static wristband. 62 ARC-1037 Quick Reference Guide...
Memory Installation: Remove 3 screws to release the chassis cover, and remove it. Step 2.1 Insert the SODIMM into the memory socket. Step 2.2 Re-assemble your system back through previous steps to complete the installation. ARC-1037 Quick Reference Guide 63...
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ARC-1037 Step 3. HDD Installation: Insert the HDD into the Drive Bay and fasten 2 screws. 64 ARC-1037 Quick Reference Guide...
Quick Reference Guide 3.2 Installing ARC-BYT DB Step 1. Unfasten 2 screws of the HDD bracket and take it off. Step 2. Remove 4 screws to release the chassis cover, and remove it. ARC-1037 Quick Reference Guide 65...
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ARC-1037 Step 3.1 Insert the ARC-BYT DB into the socket and fasten 3 screws. Step 3.2 Re-assemble your system back through previous steps to complete the installation. 66 ARC-1037 Quick Reference Guide...
Keep the wires separated according to the interface. Wires that share similar electrical characteristics must be bundled together. ⚫ Do not bundle input wiring with output wiring. Keep them separate. ⚫ When necessary, it is strongly advised that you label wiring to all devices in the system. ARC-1037 Quick Reference Guide 67...
4mm. Step 2. Select the location on the wall for the wall mount plate, secure the mount plate to the wall by inserting four M5 screws into pilot holes and tightening them. 68 ARC-1037 Quick Reference Guide...
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PC with the wall mount plate on the wall and slide the panel PC downwards to hang the bracket on the mount plate. Secure the panel PC in place by tightening screws in the wall mount bracket. ARC-1037 Quick Reference Guide 69...
Step 2. Align the retention screw holes on the mounting arm interface with VESA holes in the panel PC and secure the panel PC with four M4 retention screws. Ensure that the thread depth of the screws on the rear panel does not exceed 4mm. 70 ARC-1037 Quick Reference Guide...
Step 1. Prepare a panel cutout according to the panel PC dimensions. For the panel cutout dimension, please refer to “System Dimensions” section in this manual. Step 2. Add mounting brackets and fasten screws into the frame. (Different size panel PC come with different quantities mounting brackets and screws. ARC-1037 Quick Reference Guide 71...
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Step 4. Insert the hook brackets into the mounting bracket’s hole, and then tighten the screws to affix the panel PC in place, fasten all the hook bracket to ensure panel PC well fix at cabinet. 72 ARC-1037 Quick Reference Guide...
ARC-1037 3.3.4 VESA Mounting The following picture indicates VESA mounting hole pattern (75x75 / 100x100 mm) on this Panel PC. VESA mount is a widely used mounting solution suitable for all kinds of industrial applications. 74 ARC-1037 Quick Reference Guide...
HID touch digitizer built-in driver in Windows 7 or later. Note: Installation procedures and screen shots in this section are for your reference and may not be exactly the same as shown on your screen. ARC-1037 Quick Reference Guide 75...
Windows 11 operation system. If the warning message appears while the installation process, click Continue to go on. Step 3. Click Install. Step1. Click Next. Step 4. Click Finish to complete setup. Step 2. Click Accept. 76 ARC-1037 Quick Reference Guide...
Note: The installation procedures and screen shots in this section are based on Windows 11 operation system. Step 3. Installing. Step 1. Installing Drivers. Step 4. Click Finish to complete setup. Step 2. Click Next. 80 ARC-1037 Quick Reference Guide...
If the warning message appears while the installation process, click Continue to go on. Step 3. Click Install. Step 1. Click Next. Step 4. Installing. Step 2. Click I Agree. Step 5. Click Finish to complete setup. ARC-1037 Quick Reference Guide 81...
Windows 11 operation system. If the warning message appears while the installation process, click Continue to go on. Step 4. Complete setup. Step 1. Installing Drivers. Step 2. Click OK. 82 ARC-1037 Quick Reference Guide...
If you do not press the keys at the correct time and the system does not boot, an error message will be displayed and you will again be asked to. Press F1 to Continue, DEL to enter SETUP 84 ARC-1037 Quick Reference Guide...
Note: Some of the navigation keys differ from one screen to another. • To Display a Sub Menu Use the arrow keys to move the cursor to the sub menu you want. Then press <Enter>. A “➢” pointer marks all sub menus. ARC-1037 Quick Reference Guide 85...
BIOS Vendor and your systems manufacturer to provide the absolute maximum performance and reliability. Even a seemingly small change to the chipset setup has the potential for causing you to use the override. 86 ARC-1037 Quick Reference Guide...
<Enter> to accept and enter the sub-menu. 5.6.1 Main Menu This section allows you to record some basic hardware configurations in your computer and set the system clock. ARC-1037 Quick Reference Guide 87...
Visit the Avalue website (www.avalue.com.tw) to download the latest product and BIOS information. 5.6.2 Advanced Menu This section allows you to configure your CPU and other system devices for basic operation through the following sub-menus. 88 ARC-1037 Quick Reference Guide...
Options Description When enabled, a VMM can utilize the additional Intel (VMX) Virtualization Disabled hardware capabilities provided by Vanderpool Technology Enabled[Default] Technology. All[Default] Number of cores to enable in each processor Active Processor Cores package. ARC-1037 Quick Reference Guide 89...
Enabling will expose the CPPC v2 interface to Technology Disabled allow for hardware controlled P-states. Enabled[Default], Enable/Disable processor Turbo Mode (requires Turbo Mode Disabled EMTTM enabled too). AUTO means enabled. Enabled[Default], C States Enable/Disable CPU Power Management. Disabled 5.6.2.2.1.1 View/Configure Turbo Options ARC-1037 Quick Reference Guide 91...
Description Disabled When Disabled ME will be put into ME Temporarily ME State Enabled[Default] Disabled Mode. 5.6.2.3.1 Firmware Update Configuration Item Option Description Disabled[Default], ME FW Image Re-Flash Enable/Disable Me FW Image Re-Flash function. Enabled 92 ARC-1037 Quick Reference Guide...
5.6.2.4 Trusted Computing Item Options Description Enables or Disables BIOS support for security device. Disable, Security Device Support O.S. will not show Security Device. TCG EFI protocol Enable[Default] and INT1A interface will not be available. ARC-1037 Quick Reference Guide 93...
5.6.2.6 IT5782 Super IO Configuration You can use this item to set up or change the IT5782 Super IO configuration for serial ports. Please refer to 5.6.2.6.1 ~ 5.6.2.6.5 for more information. 94 ARC-1037 Quick Reference Guide...
Set Parameters of Serial Port 5 (COME). 5.6.2.6.1 Serial Port 1 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled UART 232[Default] UART 232 422 485 UART 422 Change the Serial Port as RS232/422/485. UART 485 ARC-1037 Quick Reference Guide 95...
ARC-1037 5.6.2.6.2 Serial Port 2 Configuration Item Option Description Enabled[Default], Serial Port Enable or Disable Serial Port (COM). Disabled 5.6.2.6.3 Serial Port 3 Configuration 96 ARC-1037 Quick Reference Guide...
Enable or disable System wake on alarm event. Select Disabled[Default], Fixed Time, system will wake on the hr::min::sec specified. Wake system from S5 Fixed Time Select Dynamic Time, System will wake on the current time Dynamic Time + Increase minute(s). 98 ARC-1037 Quick Reference Guide...
Description Disabled[Default], Console Redirection Console Redirection Enable or Disable. Enabled Disabled[Default], Console Redirection EMS Console Redirection Enable or Disable. Enabled 5.6.2.10 USB Configuration The USB Configuration menu helps read USB information and configures USB settings. ARC-1037 Quick Reference Guide 99...
Optical drives are emulated as ‘CDROM’, drives with no media will be Hard Disk CD-ROM emulated according to a drive type. 5.6.2.11 Network Stack Configuration Item Options Description Enabled Network Stack Enable/Disable UEFI Network Stack. Disabled[Default] 100 ARC-1037 Quick Reference Guide...
Disabled Set the ASPM Level: Force L0s – Force all Disabled[Default], links to L0s State AUTO – BIOS auto ASPM configure DISABLE – Disables ASPM. Auto Disabled[Default] L1 Substates PCI Express L1 Substates settings. L1.1 104 ARC-1037 Quick Reference Guide...
Enable or Disable SATA Port. Enabled[Default] 5.6.3.2.3 HD Audio Configuration Item Option Description Control Detection of the HD-Audio device. Disable = HDA Disabled HD Audio will be unconditionally disabled Enabled = HDA will be Enabled[Default] unconditionally enabled. 108 ARC-1037 Quick Reference Guide...
Onboard USB Touch(Penmount6000) Touch(Penmount6000) Enabled[Default] Enabled/Disabled. Low[Default] Set M.2 KeyB Pin38(DEVSLP) as M.2 KeyB P38 Setting High Low/High. Disabled[Default] SHOW DMI INFO SHOW DMI INFO. Enabled 5.6.4 Security ⚫ Administrator Password Set setup Administrator Password 110 ARC-1037 Quick Reference Guide...
65535(0xFFFF) means indefinite waiting. On[Default] Bootup NumLock State Select the keyboard NumLock state Disabled[Default] Quiet Boot Enables or disables Quiet Boot option Enabled Boot Option #1/2 Set the system boot order. 5.6.6 Save and exit 112 ARC-1037 Quick Reference Guide...
Reset system setup without saving the changes. 5.6.6.3 Restore Defaults Restore/Load Default values for all the setup options. 5.6.6.4 Launch EFI Shell from filesystem device Attempts to Launch EFI Shell application (Shellx64.efi) from one of the available filesystem devices. ARC-1037 Quick Reference Guide 113...
System Maintenance Introduction If the components of the product fail they must be replaced. Please contact the system reseller or vendor to purchase the replacement parts. Please follow the safety precautions outlined in the sections that follow: 114 ARC-1037 Quick Reference Guide...
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Drop the device against a hard surface. ⚫ Strike or exert excessive force onto the LCD panel. ⚫ Touch any of the LCD panels with a sharp object. ⚫ In a site where the ambient temperature exceeds the rated temperature. ARC-1037 Quick Reference Guide 115...
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Please ensure the following safety precautions are adhered to at all times. Follow the electrostatic precautions outlined below whenever the device is opened. Make sure the power is turned off and the power cord is disconnected 116 ARC-1037 Quick Reference Guide...
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Never drop any objects or liquids through the openings of the device. ⚫ Be cautious of any possible allergic reactions to solvents or chemicals used when cleaning the device. ⚫ Avoid eating, drinking and smoking within vicinity of the device. ARC-1037 Quick Reference Guide 117...
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Cotton swabs: Cotton swaps moistened with rubbing alcohol or water are excellent tools for wiping hard to reach areas. ⚫ Foam swabs: Whenever possible, it is best to use lint free swabs such as foam swabs for cleaning. 118 ARC-1037 Quick Reference Guide...
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No Console Input Devices are found Flash update is failed Typically for development use. The beep code is generated when platform cannot be reset because reset protocol is not available. Platform PCI resource requirements cannot be met ARC-1037 Quick Reference Guide 119...
Avalue technical support team, or Avalue customer service representatives for further information. Feel free to inquire about this supplementary resource to enhance your understanding of the Watchdog Timer and Digital I/O (DIO) Application for optimal utilization of your Panel 120 ARC-1037 Quick Reference Guide...
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