Avalue Technology ARC-21W38 Quick Reference Manual page 8

ARC-21W38
or other causes. Avalue reserves the right for the ruling of the aforementioned
situations.
•
Product damage resulting from lightning, flood, earthquake or other calamities.
•
The warranty rules for non-Avalue products and accessories shall be in accordance
with standards set up by the original supplier. These products and accessories
include RAM, HDD, FDD, CD-ROM, CPU, FAN, etc.
•
Product upgrade request or test request submitted by the customer after expiry of
the warranty.
•
PCBA with conformal coating.
•
Avalue semi-product and outsourced products without Avalue serial number
•
Products before the mass production stage, i.e. engineering samples.
•
In case the products received are examined as NPF (No Problem Found) within the
warranty period, the customer shall be responsible for the freight of both trips.
•
Please contact your local distributor to examine in advance to prevent unnecessary
freight cost.
For system failure of out-of-warranty products, Avalue will provide a quotation prior to repair
service. When the customer applies for the cost, please refer to the Quotation number. In
case the customer does not return the DOA product that has already been replaced by a
new one, or the customer does not sign back the quotation of the out-of-warranty
maintenance, Avalue reserves the right of whether or not to provide the repair service. In
case the customer does not reply in 3 months, Avalue shall directly scrap or return the
product back to customer at customer's cost without further notice to the customer.
3.4 Maintenance service of phased-out products
For servicing phased-out products, Avalue provides an extended period, starting the date of
phase-out, as a guaranteed maintenance period of such products, for continuance of the
maintenance service to meet customer's requirements. In case of unexpected factors
causing Avalue to be unable to repair/replace a warranted but phased-out product, Avalue
will, depending on the availability, upgrade the product (free of charge with continued
warranty period as of the original product), or, give partial refund (based on the length of the
remaining warranty period) to solve this kind of problem.
3.5 Maintenance Report
On completion of repair of a defective product, a Maintenance Report indicating the
maintenance result and part(s) replaced (if any) will be sent to the customer together with
the product. If the customer demands an additional maintenance analysis report, a service
fee of various level will be charged depending on the warranty status. In case the analysis
result shows that the defect attributes to Avalue's faulty design or process, the analysis fee
will be exempted.
8 ARC-21W38 Quick Reference Guide