Adapter Power Led Off; Poc System Powers On But Not Booting Windows; Ac Powers And All Indicator On, But System Doesn't Power On; No Charge - Advantech POC-615-12 Series User Manual

2.6.2

Adapter Power LED OFF.

Adapter indicator green LED remain off.
1. Check AC power cord plug in adapter properly
2. Check AC power cord plug in wall inlet properly.
2.6.3

POC System Powers On but Not Booting Windows

POC display show black background and show some words.
1. Check if Windows OS is installed properly.
2. Check if the BIOS boot order is set properly. Please setup BIOS boot device by
following the below procedure:
a) press the "Del" key at power up, into the BIOS Menu.
b) In Boot - Boot Option #1 - Select "Windows Boot Manager (Storage name)"
c) In Save & Exit - Save Changes and Reset - Select Yes
d) POC system will reset and boot up.
2.6.4 AC Powers and All Indicator ON, but System Doesn't Power
On
Both adapter indicator green LED and POC system power on indicator green LED
are on.
Please contact Advantech customer service for further support.
2.6.5

No Charge

Please check:
1. Battery pack is installed properly. Please push pack inside the battery slot.
2. Check if the DC-IN is plugged in properly.
3. In battery design, the battery capacity should be under 98% to initiate the
charge.
This design can avoid frequent charging.
In other words word, if battery capacity is 99% or 100%, the charger will not
charge the battery.
Contact your distributor, sales representative, or Advantech's customer service cen-
ter for technical support if you need additional assistance. Please have the following
information ready before you call:
Product name and serial number

Description of your peripheral attachments

Description of your software (operating system, version, application software,

etc.)
A complete description of the problem

The exact wording of any error messages

Symptoms, photo or video if available

15 POC-615-12 Series User Manual