WARRANTY
RainPoint provides a 1-year warranty against manufacturing defects in
materials and workmanship from the date of purchase. During the
warranty period, well replace free of charge the product found to be
defective under reasonable use and service as determined solely by
RainPoint.
To place a warranty request, please email us with your order ID at
service@rainpointonline.com and will respond within 24 hours.
CUSTOMER SERVICE
Still have trouble with setup, please search for "RainPoint" on
YouTube for installation videos!
If the user manual doesn't have what you're looking for or you need
other help, please contact us before returning the product to the store
and let us know the LOT NO. of your device.
Email: service@rainpointonline.com
WhatsApp: +1 626-780-5952
US toll free(English): +1 833-381-5659
(Mon-Fri: 9:30 AM-5:30 PM PST)
DE toll free(Deutsch/English): +49 800-182-0576
(Mon-Fri: 9:00 AM-5:00 PM CET)
UK toll free(English): +44 800-808-5337
(Mon-Fri: 9:00 AM-5:00 PM CET)
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