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warranty
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34
CATALYTIC COMBUSTOR PARTS ONLY WARRANTY COVERAGE
IMPORTANT WARRANTY INFORMATION FOR CATALYTIC COMBUSTOR
Effective March 1, 2019
Any and all claims for catalytic combustor must be filed by the consumer directly with their authorized Regency Dealer.
FPI/Regency does not handle these claims directly with consumers.
Please follow the instructions below for your catalytic combustor under warranty. To learn more about the care and
maintenance or the catalytic combustor, please visit our website: www.firecatcombustors.com.
Any warranty coverage before this date will be covered by the original warranty when the appliance was purchased.
10-year coverage from Regency – not the supplier of the catalytic combustor.
(1)
All claims must be made through the dealer where the appliance had been purchased.
(2)
(3)
One no-charge replacement at any time within the ten (10) year period.
Second replacement at 50% off retail* within the original ten (10) years.
(4)
Subsequent replacements or if ten (10)-year coverage has expired at full retail* price.
(5)
The catalytic combustor must not have been mechanically abused, nor must the wrong fuels have been used in the
(6)
appliance.
(7)
All claims must be accompanied by clear photos of the catalytic combustor showing all damage and also showing
existing internal venting from the stove.
The consumer will be responsible for removal of the catalyst and any servicing required as there is no labour allowance.
This warranty is REGENCY ® exclusive warranty and REGENCY ® disclaims any other express or implied warranty for the
catalytic combustor, including any warranty or merchantability of fitness for a particular use.
THE CATALYTIC COMBUSTOR WARRANTY APPLIES TO PARTS ONLY, THERE IS NO LABOR WARRANTY ASSOCIATED WITH THE
CATALYTIC COMBUSTOR.
All warranty claims must be sent to: Regency Fireplace Products
By Authorized Regency Dealer
* Prices subject to change.
Regency reserves the right to reject any claim if it is determined the damage is a result of misuse, abuse or improper
cleaning/ handling.
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Regency I2500-1 Wood Fireplace Insert
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