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warranty
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FPI has no obligation to enhance or modify any Appliance once manufactured (i.e. as products evolve, field
modifications or upgrades will not be performed on existing Appliances).
Any Appliance showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may
void this warranty, including Appliances with rusted or corroded fireboxes that have not been reported as rusted or
corroded within three (3) months of installation/purchase.
Appliances which show evidence of being operated while damaged, or with problems known to the purchaser and
causing further damages will void this warranty.
Appliances where the serial no. has been altered, deleted, removed or made illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of this
warranty.
Freight damages for products or parts are not covered under the terms of the warranty.
Products made or provided by other manufacturers and used in conjunction with the FPI Appliance without prior
authorization from FPI may void this warranty.
Limitations of Liability:
The original purchaser's exclusive remedy under this warranty, and FPI's sole obligation under this Limited Lifetime
Warranty, express or implied, in contract or in tort, shall be limited to replacement, repair, or refund, as outlined
above. IN NO EVENT WILL FPI BE LIABLE UNDER THIS WARRANTY FOR ANY INCIDENTAL OR CONSEQUENTIAL
COMMERCIAL DAMAGES OR DAMAGES TO PROPERTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, FPI MAKES
NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED
WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. IF IMPLIED WARRANTIES
CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY.
Some US states do not allow limitations on how long an implied warranty lasts, or allow exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Customers located outside the US should consult their local, provincial or national legal codes for additional terms,
which may be applicable to this warranty.
How to Obtain Warranty Service:
Customers should contact the authorized selling dealer to obtain warranty service. In the event the authorized selling
dealer is unable to provide warranty service, please contact FPI by mail at the address listed below. Please include a
brief description of the problem and your address, email and telephone contact information. A representative will
contact you to make arrangements for an inspection and/or warranty service.
Canadian Warrantor:
FPI Fireplace Products International
Ltd.
6988 Venture St.
Delta, British
Columbia Canada,
V4G 1H4
Or contact the Regency Customer Care Centre at 1-800-442-7432 (phone) /604-946-4349 (fax)
fire.com (e-mail)
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture,
and marketing of hearth products. To provide the best support for your product, we request that you
complete a product registration form at
within ninety (90) days of purchase.
Registration.aspx
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Regency I2500-1 Wood Fireplace Insert
US Warrantor:
Fireplace Products U.S., Inc.
PO Box 2189 PMB 125
Blaine, WA
United States, 98231
http://www.regency-fire.com/Customer-Care/Warranty-
/customerservice@regency-
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