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warranty
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The authorized selling dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all in-
field diagnosis and service work related to all warranty claims. FPI is not responsible for results or costs of
workmanship of unauthorized FPI dealers or agents in the negligence of their service work.
At all times, FPI reserves the right to inspect reported in the field/on location complaints of products claimed to be
defective before processing or authorizing any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of
purchase by you). All claims must be complete and provide full details as requested by FPI to receive consideration
for evaluation. Incomplete claims may be rejected.
Replacement Appliances to the original purchaser are limited to one per warranty term. Air tube and baffle
replacements are limited to one replacement per warranty term.
The Appliance must be installed according to all manufacturers' instructions as per the manual. All Local and National
required codes must be met.
The installer is responsible for ensuring the Appliance is operating as designed at the time of installation.
The original purchaser is responsible for the annual maintenance of the Appliance, as outlined in the owner's
manual. As outlined below, the warranty may be voided due to problems caused by a lack of maintenance.
Purchased parts: Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired
on the Appliance will carry a 90-day warranty from the purchase date, valid with a receipt only. Any item shown to be
defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
If freight damage has been found either externally or internally, the dealer must be informed within 3 days. All
claims as a result of damage must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale
(proof of purchase). All claims must be complete and provide full details as requested by FPI to receive consideration
for evaluation. Incomplete claims may be rejected.
As this is a Limited Lifetime Warranty, if the Appliance needs to be replaced, the Appliance that was purchased at
the time of sale might not be replaced with exactly the same model Appliance. In that case, FPI will replace your
Appliance with one that is similar at the time of replacement under the terms of this Limited Lifetime Warranty, but
ONLY in the event that an item covered by the Limited Lifetime Warranty is found to be defective. Please refer to the
table on first page of this warranty for items covered by the Limited Lifetime Warranty. Product changes might be the
result of the original Appliance being discontinued, changes in regulatory requirements, product advancements, etc.,
which are beyond the control of FPI. This Limited Lifetime Warranty does not cover any installation costs, or costs
associated with changes of required clearances for the replacement Appliance, hearth pads, mantles, facing and/or
facing materials such as framing, completed walls made of drywall, wood, non-combustible board, tile, brick, stone,
marble etc., venting/chimney systems, or components of the chimney system.
If a suitable replacement is not available, FPI will refund 50% of the purchase price of the Appliance and any applicable
FPI accessories (faceplates, brick panels, media, etc.) purchased at the time of sale. In no event will FPI refund any
portion of the purchase price of, or reimburse costs associated with, any other items, including without
limitation, installation of a new unit, changes of required clearances for a new unit, hearth pads, mantles, facing
and/or facing materials such as framing, completed walls made of drywall, wood, non-combustible board, tile,
brick, stone, marble etc., venting/chimney systems, or components of the chimney system. A copy of the receipt
or bill of sale will be necessary to validate the purchase price.
Exclusions:
This Limited Lifetime Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance or
improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), firebrick (rear, sides or
bottom), door or glass gasketing, vermiculite floor bricks, andiron assemblies/flue damper rod or any other additional
factory fitted gasketing, batteries.
Malfunction, damage or performance-based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, an installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels (such as
unseasoned cordwood, mill-ends, construction lumber or debris, off-cuts, treated or painted lumber, metal or foil,
plastics, garbage, solvents, cardboard, coal or coal products, oil-based products, waxed cartons, compressed pre-
manufactured logs, kiln dried wood), lack of regular maintenance and upkeep, acts of God, weather-related
problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which
result in a malfunction of the Appliance are not covered under the terms of this Limited Lifetime Warranty.
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Regency I2500-1 Wood Fireplace Insert
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