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TROUBLESHOOTING GUIDE
STOVE WILL NOT FEED PELLETS, BUT FUEL FEED LIGHT COMES ON AS DESIGNED
Possible Causes:
Auger jam
Loose wire or connector
Bad control board
GLASS "SOOTS" UP AT A VERY FAST RATE
FLAME IS LAZY, DARK AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Cause:
Stove or vent pipe is dirty, which
restricts
airflow
through
burnpot.
Vent pipe installed improperly.
Air damper is set too far in
(closed) for a higher setting.
Burnpot holes are blocked.
Air damper is broken.
Blockage in air intake pipe.
Circuit board malfunction.
Combustion
blower
spinning fast enough.
Bad Pellets (Applies to "GLASS
'SOOTS' UP AT A VERY FAST
RATE" only.
The trim setting on the low feed
rate is too low. (Applies to
"GLASS 'SOOTS' UP AT A VERY
FAST RATE" only.
Possible Remedies:
Start by emptying the hopper. Then remove the auger motor by removing the auger
pin. Remove the auger shaft inspection plate in the hopper so that you see the auger
shaft. Gently lift the auger shaft straight up so that the end of the auger shaft comes
up out of the bottom auger bushing. Next, remove the two nuts that hold the top auger
biscuit in. Then rotate the bottom end of the auger shaft up towards you until you can
lift the shaft out of the stove. After you have removed the shaft, inspect it for bent flights,
burrs, or broken welds. Remove any foreign material that might have caused the jam.
Also, check the auger tube for signs of damage such as burrs, rough spots, or grooves
cut into the metal that could have caused a jam.
Check all wires and connectors that connect to the auger motor, high limit switch, and
the Molex connector.
If the fuse is good, the wires and connectors check out good, and the high limit switch
did not trip, test fir power going to the auger motor. If there is not a full current going
to the auger motor when the fuel feed light is on, you have a bad control board.
Possible Remedies:
the
Follow all cleaning procedure in the maintenance section of the owner's manual.
Check to make sure the vent pipe has been installed according to the criteria in the
owner's manual.
Put the damper knob farther out away from the side of the stove and try not to burn
the unit again.
Remove the burnpot and thoroughly clean it.
Visually inspect the damper assembly. Make sure the damper plate is attached to the
damper rod. When the damper rod is moved, the plate should move with it.
Visually inspect the air intake pipe that leads into the burnpot for foreign material.
Time the fuel feed light at each setting (after the stove has completed the startup cycle).
Make sure the times match the auger timing chart. If the auger motor runs constantly,
the board is bad.
is
not
Test the RPM on the blower after the blades have been cleaned. The RPM should be
approximately 3000RPM.
The brand of pellets or the batch of pellets that are being used may be of poor quality.
If possible, try a different brand of pellets. You might also want to try a brand that is
made from a different type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
Use the "Reset Trim" button to increase the low feed rate setting. If the "1" & "3" lights
are on, the stove is currently on the lowest setting. If only the "1" light is on, the stove
is in the default (medium) setting. If the "1" & "4" lights are on, the stove is in the high
trim setting for the low feed rate. If the stove is being burned on one of the two lower
settings, advance to the next trim setting and try burning the stove.
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© 2024 Breckwell
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