Troubleshooting; Leds And Fan - LaCie 2big User Manual

LaCie 2big
User Manual

7. Troubleshooting

In the event that your LaCie 2big is not working
correctly, please refer to the following checklist to find
out where the problem is coming from. If you have gone
through all of the points on the checklist and your drive
is still not working correctly, please have a look at the
FAQs that are regularly published on our Web site –
www.lacie.com
answer to your specific question. You can also visit the
drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see section
8. Contacting Customer Support

7.1. LEDs and Fan

Problem
■
Front LED is off.
Front LED is red.
System fan is not running.
. One of these FAQs may provide an
for details).
Solution
■
Confirm power at the outlet, verify power connection, and try an alternate power cable.
Install new firmware.
There is a problem with the system fan or with the firmware. See below for fan solutions, try installing
new firmware or contact LaCie Customer Support for assistance. See
Support.
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on
the LaCie 2big does not run continuously; it is activated at certain temperatures.
Manual Updates
■
LaCie is constantly striving to give you the most up-
to-date, comprehensive user manuals available on the
market.
It is our goal to provide you with a friendly, easy-to-
use format that will help you quickly install and utilize
the many functions of your new device. If your manual
does not reflect the configurations of the product that
you purchased, please check our Web site for the most
current version available.
www.lacie.com
section 8, Contacting Customer
Troubleshooting
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