Troubleshooting Topics; Thunderbolt 2 Connection (Mac) - LaCie 2big Thunderbolt User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.

Thunderbolt 2 connection (Mac)

Problem: I do not see the LaCie 2big when using the Thunderbolt 2 port.
Q: Are there other Thunderbolt technology devices connected to the same port?
A: Disconnect other Thunderbolt devices and see if the volume appears on the desktop.
Q: Does the icon/Do the icons for the volumes appear on the desktop?
A: The drive icons for the storage should appear on your desktop. Confirm that the Finder preference for
displaying external hard drives on the desktop is selected at Finder > Preferences > General.
Q: Is the enclosure connected to a computer that supports Thunderbolt 2 technology or first generation Thunderbolt
technology?
A: The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort. While earlier Macintosh
computers include one or more Mini DisplayPorts, they are only used to connect one or more monitors. Legacy
Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals.
Q: Did you follow the correct installation steps?
A: Review the installation steps
technology cable are firmly connected to the ports; and, that the device is receiving power via the included
power supply.
LaCie 2big Thunderbolt 2 User Manual
(Getting Connected) and make certain that: both ends of the Thunderbolt
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