Troubleshooting Topics; All Users - LaCie 4BIG QUADRA User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.

All Users

Problem: My file transfers are too slow.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect any other USB devices and see if the drive's performance increases.
Q: Is the drive connected to a USB 1.0 port on your computer or hub?
A: If your drive is connected to a USB 1.0 port or hub, this is normal. A Hi-Speed USB 2.0 device can only
operate at USB 2.0 performance levels when it is connected directly to a USB 2.0 port or hub. Otherwise, the
USB 2.0 device will operate at the slower USB transfer rates. Consider buying a USB 2.0 PCI Express Card (for
desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 2.0 transfer
speeds.
Q: Does your computer or operating system support eSATA or FireWire 800?
A: Please refer to the product packaging or consult the product support web page at
check the minimum system requirements.
Q: What do I do if I lose my USB 2.0, eSATA, or FireWire cable?
A: You can purchase a replacement cable from www.lacie.com/accessories/.
Problem: I'm receiving file transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT 32 volume?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not being used.
The easiest solution is to check for incompatible characters in file names, change them, then resume file
transferring.
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