Contacting Customer Support - LaCie 2big User Manual

LaCie 2big
User Manual

8. Contacting Customer Support

Before You Contact Technical Support
■
1. Read the manuals and review
Troubleshooting.
2. Try to isolate the problem. If possible, make the
drive the only external device on the CPU, and make
sure that all of the cables are correctly and firmly at-
tached.
If you have asked yourself all of the pertinent
questions in the troubleshooting checklist, and you still
can't get your LaCie drive to work properly, contact us
at www.lacie.com. Before contacting us, make sure that
you are in front of your computer and that you have the
following information on hand:
Information to Include in Email Correspondence
■
Information
1. LaCie hard drive serial number
3. Macintosh/PC model
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
section 8.
Where to Find Information
Located on a sticker at the back of drive or on the original packaging
Mac users:
This Mac.
Windows users:
General.
Mac users:
This Mac. Select
and will list your internal and external peripherals.
Windows users:
Hardware.
Contacting Customer Support
Your LaCie drive's serial number
❖
Operating system (Mac OS or Windows) and ver-
❖
sion
Computer brand and model
❖
Names of CD or DVD drives installed on your com-
❖
puter
Amount of memory installed
❖
Names of any other devices installed on your com-
❖
puter
Click on the Apple icon in the menu bar and select
Right click My Computer
Click on the Apple icon in the finder bar and select
More Info... The Apple System Profiler will launch
Right click My Computer
page 
About
and select Properties >
About
and select Properties >