LaCie 2big User Manual page 36

LaCie 2big
User Manual
2.9.7. Troubleshooting – Mac
■
Problem
Drive is connected, but
"No drives connected"
message appears in the
drive list.
Nothing happens when
the button is pushed.
"The action ["action
name"] can't be launched"
error message when the
button is pushed.
2.9.8. Troubleshooting – Windows
■
Problem
Drive is connected, but
"No drives connected"
message appears in the
drive list.
Nothing happens when
the button is pushed.
"File not found. Renew
custom action selection."
error message when the
button is pushed.
Solution
Check both ends of the FireWire, USB or eSATA cable to make sure they are fully seated
in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then recon-
necting them. If the drive is still not recognized, restart your computer and try again.
Make sure the drive is connected to your computer. See above.
Launch LaCie Shortcut Button from System Preferences.
Make sure the drive appears in the drive list.
❖
Make sure that the "No action" button is off. If it is on, select the EMC Retrospect Express
❖
action or a custom action.
If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Either redefine the action by clicking
tion, document or script in its new location or return it to its original location.
Solution
Check both ends of the FireWire, USB or eSATA cable to make sure they are fully seated
in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then recon-
necting them. If the drive is still not recognized, restart your computer and try again.
Make sure the drive is connected to your computer. See above.
Launch the LaCie Shortcut Button by double-clicking on the LaCie Shortcut Button
system tray icon or from Control Panel > LaCie Shortcut
Make sure the drive appears in the drive list.
❖
Make sure that the "No action" button is off. If it is on, select the EMC Retrospect Express
❖
action or a custom action.
If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Redefine the action by clicking
document or script in its new location.
Choose... to select the applica-
Button.
Choose... to select the application,
Setup
page