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LaCie 2BIG User Manual

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  • Page 1 2BIG NAS USER MANUAL CLICK HERE TO ACCESS UP-TO-DATE ONLINE VERSION of this document for the most recent content as well as for features such as expandable illustrations, easier navigation, and search capability. 2big NAS User Manual...

  • Page 2: Box Content

    INTRODUCTION Congratulations on your purchase of a LaCie 2big NAS. Designed to satisfy the data sharing and backup needs of small offices, your LaCie NAS (network-attached storage device) represents the new generation of shared storage with security. This manual will guide you through the process of connecting the NAS to your network and will assist you in troubleshooting any issues that might arise.

  • Page 3: Views Of The Product

    FRONT VIEW Front LED button: The front LED button provides feedback on your 2big (unless you turn it off using the Dashboard, the administration tool) and can also be configured to put wake or put the product to sleep. For details, see below and Management.

  • Page 4: Rear View

    Activate deep sleep mode: If Deep Sleep Mode is enabled in Dashboard - Eco Management, click the blue button. Wake from sleep mode: Press the blue button. To wake the drive from Deep Sleep Mode, press the blue button or use the Wake on LAN function in the LaCie Network Assistant (see Wake on LAN (WOL)) (see also Management).

  • Page 5: Led Behavior

    Power supply has been cut and the UPS has run out of Solid red reserve power – the product will shut off Solid red for non-functional disk(s) RAID has failed and data has been lost Off in disconnected disk(s) Disk(s) is/are disconnected 2big NAS User Manual...
  • Page 6 2big NAS User Manual...

  • Page 7: Hard Disk Heat Management

    HARD DISK HEAT MANAGEMENT HEAT DISSIPATION DESIGN This LaCie product's metal body is ideal for naturally dissipating internal drive heat. Its unique design actually draws heat away from the internal drive toward the external casing. The large surface area of the heat sink casing absorbs internal heat and dissipates it, keeping the drive safe and prolonging its life and reliability.

  • Page 8: Connect To The Network

    CONNECT TO THE NETWORK This chapter explains how to connect your LaCie NAS to a network. Important Info: If your 2big NAS did not include disks, you must install and initialize them before following the steps below. See Adding Disks to an Empty Enclosure for details.
  • Page 9 Turn on the drive by pressing the power button on the back of the drive. The front LED will turn on and then begin blinking. Caution: Only use the AC adapter supplied with your specific LaCie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty.

  • Page 10: C - Install Lacie Network Assistant

    C - INSTALL LACIE NETWORK ASSISTANT LaCie Network Assistant detects all LaCie network-attached storage devices on your network and gives you easy ways to connect to or configure them. Note: If you've installed LaCie Network Assistant before purchasing this LaCie product, make sure that you've downloaded and installed the latest version from the LaCie website.

  • Page 11: Adding Disks To An Empty Enclosure

    If you purchased a 2big NAS with hard disks pre-installed in one or both disk slots, do not follow these steps – instead, install the product by following the steps in network. Note that the 2big NAS does not need to be connected to the network during the below process.

  • Page 12: Power On Diskless Product

    Turn on the product using the power switch on the back of the disk. The front LED will turn on and then begin blinking blue. Once the LED stops blinking (less than one minute), move on to the next step. 2big NAS User Manual...

  • Page 13: Remove Disk Tray Sticker

    3. REMOVE DISK TRAY STICKER 2big NAS User Manual...

  • Page 14: Remove Empty Disk Tray(S)

    The disk tray(s) may be locked. To unlock, use the included disk drawer key to turn the lock until the slot is vertical. Draw out the disk tray by inserting your finger into the space behind the disk tray handle and pulling to disengage it. 2big NAS User Manual...
  • Page 15 Grasp the disk tray handle and carefully extract it. Repeat the process if you are adding a second disk. 2big NAS User Manual...

  • Page 16: Install Disk(S) In Disk Tray(S)

    LaCie 2big NAS disk tray Hard disk Disk tray screws. Use only the screws that are provided with your LaCie NAS. Phillips head screwdriver. Make certain that the screwdriver is the correct size for the disk tray screws. Caution: To avoid potential problems caused by electrostatic discharge (ESD), it is recommended that you do not touch the hard disk’s printed circuit board.

  • Page 17: Insert Full Disk Tray(S)

    Carefully insert the full disk tray into an empty disk slot. You will feel resistance when the disk tray is most of the way in the bay. Gently push the disk tray handle firmly until you feel it snap into place. The disk tray handle should be flush with the back of the enclosure. 2big NAS User Manual...
  • Page 18 If you are adding the second disk, insert it next.. Use the disk lock tool to lock the disk(s) in place. The disk LEDs on the rear of the product will blink blue. Wait a full minute before moving on to the next step. 2big NAS User Manual...

  • Page 19: Initialize New Disk(S)

    Press and hold the front button for at least 5 seconds. Once the LED begins to by blink blue and red, release the button. After a period of 10 to 16 minutes, initialization will have completed. The system is ready once the front LED turns solid blue. Go to Connect to the Network to continue setup. 2big NAS User Manual...

  • Page 20: Access And Transfer Files

    Right-click on the icon in the system tray. Mac Users: Select LaCie Network Assistant in your Applications folder. A Network Assistant icon will appear in the menu bar and LaCie Network Assistant will automatically detect your LaCie product on the network.
  • Page 21 Under your LaCie NAS' machine name, choose the share you want to access. The share will open in a Finder window (Mac) or an Explorer window (Windows). If you are prompted for a username/password, enter your username and password (by default):...
  • Page 22 Finder window, simply navigate in the Finder to Network > [machine name] > [share name]. Option 2 Mac Users In your Finder, navigate to Go > Connect to Server. In the dialogue window that opens, type one of the following: afp://[machine name].local smb://[machine name].local afp://[IP address] smb://[IP address] 2big NAS User Manual...
  • Page 23 Windows Users: Select LaCie Network Assistant in Start/Programs. A Network Assistant icon will appear in the system tray and LaCie Network Assistant will automatically detect your LaCie product on the network. Mac Users: Select LaCie Network Assistant in your Applications folder. A Network Assistant icon will appear in the menu bar and LaCie Network Assistant will automatically detect your LaCie product on the network.

  • Page 24: Using Backup Software

    Select your LaCie NAS' machine name from the list of devices in the left-hand column, then click the Volumes tab. Double-click the share you wish to access. The share will open in a Finder window (Mac) or an Explorer window (Windows). Transfer files normally from your computer to the share.

  • Page 25: Creating Shortcuts To Shares

    CREATING SHORTCUTS TO SHARES Once you successfully set up your LaCie NAS, you can create shortcuts so you can quickly access stored files. You can do this by using your operating system or LaCie Network Assistant. CREATE SHORTCUT USING LACIE NETWORK ASSISTANT LaCie Network Assistant (LNA) can be configured to automatically mount shares on your computer, which allows you quick access to the files they store.

  • Page 26: Windows Xp, Vista, And Windows 7 Users

    Open a new Finder window. On the left of the window, navigate to Shared > [machine name] > [share]. If prompted, type in your username and password and click Connect. Repeat step 1 for each share. To mount the share automatically each time you log on to you computer: 2big NAS User Manual...
  • Page 27 When you log on to the Mac OS, the share(s) will automatically mount on your desktop (as long as you haven't configured your Finder not to display connected servers on your desktop). 2big NAS User Manual...

  • Page 28: Media Servers

    MEDIA SERVERS You can configure your LaCie NAS to share files (read-only) with UPnP/DLNA devices connected to the same network. Follow these steps: Make sure your LaCie NAS is connected to your network as described in Connect to the Network.

  • Page 29: Windows Media Player

    ITUNES Your LaCie NAS can act as an iTunes Music server, streaming audio files to a computer on the network running iTunes. Once configured, a playlist bearing your NAS' machine name will appear in the Shared category within iTunes, and audio files stored on the NAS will be listed in this playlist. Follow these steps:...
  • Page 30 In the dialogue window, click Add, select your NAS' machine name under the Network section, and click Include Folder. WMP will begin indexing the media files. Once completed, they will appear in the WMP library. 2big NAS User Manual...

  • Page 31: Accessing Shares Via Ftp

    To connect to your NAS via FTP locally on the LAN, enter in your browser's or FTP client's address field: ftp://[IP-address] Example: ftp://192.168.10.149 Technical note: Find your NAS' IP address in the LaCie Network Assistant Configuration Window. ftp://[username:password]@[ip or machine name]/ Example: ftp://ringo:4xtp23@lacie-2big-nas/ To login, enter your Dashboard username and password.

  • Page 32: Accessing Shares Via Nfs

    Like SMB, NFS grants file-level access to users and programs. NFS is widely distributed to host VMWare datastores or share network folders in a Linux/UNIX environment. When enabling NFS service on a share, it can be accessed with the following path: NAS_NAME_OR_IP_ADDRESS:/shares/SHARE_NAME 2big NAS User Manual...

  • Page 33: Wake On Lan (Wol)

    WAKE ON LAN (WOL) You can use LaCie Network Assistant (LNA) to wake your LaCie NAS from Deep Sleep. Click the LNA icon in your system tray (Windows) or menu bar (Mac) and select Wake Up a Device…. Choose the NAS product you wish to wake up from the menu.

  • Page 34: Access Dashboard Using Lacie Network Assistant

    Click on the LaCie Network Assistant icon in the system tray (Windows users) or menu bar (Mac users) and select [machine name] > Web Access (Windows users) or [machine name] (Mac users). The login page will open in a new browser window or tab. If your browser is not open, LaCie Network Assistant will open it for you.
  • Page 35 The first time you access the Dashboard, fill in the information in the Setup Wizard. (Password should be from 4-20 alphanumeric characters and symbols, and username should be from 1-20 alphanumeric characters.) In subsequent logins, simply type in your username and password in the login prompt. Then click Log in. 2big NAS User Manual...

  • Page 36: Recover A Lost Password

    The email will arrive in the user's email inbox. In the email, click the Click here link. In the Reinitialize your password screen, type your login, new password, then reconfirm the new password, then click Send. 2big NAS User Manual...

  • Page 37: Welcome Page

    WELCOME PAGE The welcome page contains links to helpful documents from the LaCie website, the ability to change details for the currently logged in user, and a list of the different pages that make up the Dashboard. Important info: Note that if you log in to the Dashboard with administrative credentials, you will have full access to the Dashboard's features.

  • Page 38: Logged In User Information

    Click Change my email address: (if you haven't input one already) or click the actual email address (if you have). Giving an email address allows you to receive notifications from your LaCie NAS or to recover your password if you forget it. Note that an SMTP server also needs to be defined on the Dashboard or you won't be able to modify the email address.

  • Page 39: Navigate The Dashboard

    To expand a minimized widget, drag its icon over an expanded widget or to an open widget space. To rearrange widgets, drag the minimized widget icon or the expanded widget's heading onto the place of another widget. 2big NAS User Manual...

  • Page 40: File Browser

    (photos), or duration (videos), while Search allows you to search for files based on file name. This section displays the files contained in a selected folder. To view the files as thumbnails, click Thumbs in the Tool bar. 2big NAS User Manual...
  • Page 41 You can view photos full-sized as well as stream certain types of music and text files. Select the file, then: Photo: Click the View button in the toolbar. Music: Click the play button in the Details panel. TXT files: Click the Edit button in the toolbar. 2big NAS User Manual...

  • Page 42: General Settings

    LaCie NAS and treated exactly as if they were created in the Dashboard. You can use the Users page to assign domain users access to the LaCie NAS' shares. 2big NAS User Manual...

  • Page 43: Services Tab

    For help with joining your NAS to a domain, see Troubleshooting the Active Directory Connection. SERVICES TAB This page allows you to activate or deactivate services on your device on a global or default level. There are 2big NAS User Manual...
  • Page 44 Secure File Transfer Protocol. Upload and download files locally or remotely SFTP using a secure tunnel. Stream multimedia files from the server to compatible devices on the UPnP network. See Media Servers for details. Note: SFTP is disabled automatically when Enable Netbackup Server is activated. 2big NAS User Manual...

  • Page 45: Manage Users

    To create a new user, click the Add User button, then fill out the required fields. Important info: The password is case-sensitive. In text fields, you may enter from 4 to 20 characters using letters, numbers, symbols, hyphen, and underscore. Do not begin or end with a hyphen or underscore. 2big NAS User Manual...

  • Page 46: Existing User

    IMPORTING USERS FROM ACTIVE DIRECTORY If you have successfully connected to an Active Directory domain (see General Settings), you will see a button on the Dashboard - Users page labelled IMPORT FROM DOMAIN. Click the button. 2big NAS User Manual...
  • Page 47 Hold down the Command key (Mac users) or Ctrl key (Windows users) to select multiple users. Click the IMPORT button. The imported users will appear in the table. You can identify which users were imported from the domain 2big NAS User Manual...
  • Page 48 Domain column will be green. 2big NAS User Manual...

  • Page 49: Delete A User

    DELETE A USER To delete a user, click the gray X on the far right of the user's row. Confirm in the dialogue window. 2big NAS User Manual...

  • Page 50: Manage Shares

    MANAGE SHARES Shares — network folders — comprise the storage capacity of your LaCie NAS. Out of the box, it has two shares, Share and Public. The Shares page in the Dashboard allows the administrator to assign access rights to users and groups, and to toggle share-level service activation.

  • Page 51: Existing Share

    Read + Write access cell or to the Read only access cell. To withdraw access, select a user or group in the Read + Write access cell or the Read only access and click the right arrow. 2big NAS User Manual...

  • Page 52: Delete A Share

    To delete a share, click the gray X on the far right of the share's row. Confirm in the dialogue window. Note that deleting a share deletes all files on the share and will cause any associated backup jobs to fail. 2big NAS User Manual...

  • Page 53: Local Backup

    BACKUP Your LaCie NAS features a robust backup and restore system. It allows you to back up files: To and from another NAS on your local network or through the Internet To and from your NAS and an external hard drive Between shares on your NAS The Backup &...
  • Page 54 (ie, where the files will be backed up) in the right-hand column. To create a new folder, navigate to where you wish it to be created, then click the CREATE FOLDER button. Note that shares or folders to which you do not have write access will not be listed. Click NEXT. 2big NAS User Manual...
  • Page 55 Full means the entire contents of the source folder will be saved each time the backup job runs. This method offers high security but may not be the most efficient use of storage capacity. Full (optimized) means that, after the initial full backup, only modified (or missing or new) files are 2big NAS User Manual...
  • Page 56 Auto eject, which unmounts the external hard drive once the backup has completed. If you selected Scheduled backup mode in the previous screen, choose a frequency and a time, then click NEXT. 2big NAS User Manual...
  • Page 57 In the next screen, type a name for the backup job, then click Next. The next screen will display the details for the job you've just created. Click FINISH. 2big NAS User Manual...

  • Page 58: Remote Backup

    Netbackup Server. A LaCie NAS will only be automatically detected if it's on the same network. If the LaCie NAS isn't on the same network, use its IP address and make sure all routers allow access to TCP port 873.
  • Page 59 In the next screen, choose a share or folder on your NAS you wish to back up, then click NEXT. In the next screen, choose whether the destination NAS is a LaCie NAS or non-LaCie rsync-compatible NAS. Then click NEXT.
  • Page 60 In the next screen, the Dashboard will scan the local network for LaCie NAS. In the next screen, the local LaCie NAS will be listed. If a NAS is listed but grayed out, this NAS either has an outdated operating system or does not have netbackup server enabled.
  • Page 61 Select a NAS, then type in the password you created when activating netbackup on the target NAS. Or, type in the public IP address of a remote LaCie NAS, then type in the password you created when activating netbackup on the target NAS.
  • Page 62 In the next screen, the Dashboard will test the connection. If the connection succeeds, you will see the Select a Backup mode screen, which is explained in the local backup section of this user manual. If you choose non-LaCie NAS: Type the rsync server name or IP, login, and password, then select the rsync target. Click NEXT.
  • Page 63 NEXT. In the next screen, the Dashboard will test the connection. If the connection succeeds, you will see the Select a Backup mode screen, which is explained in the local backup section of this user manual. 2big NAS User Manual...
  • Page 64 Note: Remote NAS backups aren't available for file restoring by the Backup & Restore Wizard. To restore a file, access it on the target NAS using a file service (AFP or SMB). Click the CREATE JOB button. Choose Restore, then click NEXT. 2big NAS User Manual...
  • Page 65 If you chose to restore from an existing backup job, information about that job will be listed in the next screen for your confirmation. Click NEXT. If you chose to restore from a backup folder, the next screen will allow you to select the source from which 2big NAS User Manual...
  • Page 66 Restore to the initial place to save over the source folder with the backed up folder. This will erase the source folder contents. If you want to restore the backup to a specified folder, click this option, then click the BROWSE button. Navigate to the destination, then click APPLY. 2big NAS User Manual...
  • Page 67 You can also choose to clear the target folder before the job starts. All data will be erased in the target folder. In the next screen, name the restore job, then click NEXT. In the next screen, click FINISH. 2big NAS User Manual...

  • Page 68: Enable Netbackup Server

    Your NAS can be used by another NAS, whether it's on the same network or is remote, as a target for backup. This function must be activated before it will function. A non-LaCie NAS must be rsync compatible. To activate the service: From Dashboard >...

  • Page 69: Disable Netbackup Server

    From Dashboard > Backup, click the Netbackup Server tab. Click the DISABLE button. Choose an option: Keep the data. All backup data on the share Netbackup will remain available. Delete share “Netbackup”. All data stored on the share Netbackup will be erased. 2big NAS User Manual...

  • Page 70: Modifying Existing Backup Jobs

    Click the configuration icon in the far-right column for options. You can get detailed information on a job, start it, delete it, or enable/disable it. If you disable a scheduled job, it will not run until it is enabled. 2big NAS User Manual...

  • Page 71: Drive Information

    Data on any USB or eSATA hard drive connected to the expansion ports will not be affected. To reformat: Click the FORMAT button. In the blue window that opens, confirm by clicking the FORMAT button. 2big NAS User Manual...

  • Page 72: Configure Iscsi

    CONFIGURE ISCSI You can configure a 2big NAS share as an iSCSI target client, which allows you to mount a network share as a local share. You can then format this share in a non-network file system such as NTFS, HFS+, or FAT32.
  • Page 73 Caution: Formatting will erase all the data on your drive (but will not remove users or settings). Make sure to back up all your data onto another volume before proceeding. LaCie cannot be held responsible for the loss of data occurring during formatting.

  • Page 74: Eco Management

    Scheduled power on/off: Set the drive to activate/deactivate deep sleep mode at a certain time to save energy. UPS Management: Your LaCie NAS supports UPS (uninterrupted power supply) management. If you connect a supported UPS device to the NAS' USB port, in the Dashboard you will see modifiable parameters. In the left-hand column, a bullet will indicate power supply status.
  • Page 75 LaCie NAS will automatically enter stand-by mode. Below, in the case that battery power is completely drained and the drive is automatically shut down, you can elect to have the drive restarted once power has been restored.

  • Page 76: Standard Tab

    Choose between Configure using DHCP and Configure manually. If your network is DHCP-enabled, as are most consumer networks, the LaCie NAS will automatically be assigned an IP address and other values. As a result, most users will see that the table has been filled in with values. If you select Configure manually, you will be able to modify the table values to conform to your non-DHCP-managed network.

  • Page 77: Remote Access

    NAS with a strong password BEFORE setting up remote access. Since LaCie MyNAS lets you access your NAS with a simple URL, malicious users could guess the URL and access your NAS' files unless each user is protected by a strong password.
  • Page 78 Next, click Apply. If your NAS is able to connect to the internet, the Dashboard will query the mynas.lacie.com server to see if the name you chose is available. If so, you will receive a message confirming the connection. If your name is already chosen, type a new one and click Apply until you find an available name.
  • Page 79 (by default, 8080), which will create a path from your NAS to the internet. Refer to your router's documentation for details. Navigate to the Dashboard > Network page. Next to the Name field, click the configuration icon, then select Advanced settings. 2big NAS User Manual...
  • Page 80 In the dialogue window that appears, click manual. Next, identify which port you intend to forward in your router. Click Apply. Access your router's administration page in order to forward this port. Retry the remote access connection. 2big NAS User Manual...

  • Page 81: Using Remote Access

    Using Remote Access Once configured, simply type your NAS' URL into any browser, anywhere. Your URL will be: mynas.lacie.com/name After you input the URL, you will be asked to log in to the Dashboard. Note that this username and password are the ones the administrator created in Dashboard >...

  • Page 82: Advanced Tab

    ADVANCED TAB Proxy Configuration Your LaCie NAS can be configured to connect to a proxy server. First activate the feature by clicking the Enable proxy box, then fill in the proxy server address, port, and optional authentication information and click APPLY.

  • Page 83: Manage Groups

    Important info: In text fields, you may enter 1 to 20 characters using letters, numbers, hyphen, and underscore. No other symbols, special characters, punctuation, or spaces may be used. Do not begin or end with a hyphen or underscore. 2big NAS User Manual...

  • Page 84: New Group

    Click the configuration icon to bring up a settings menu for the group. From this menu, you can: Manage users to modify group members. In the resulting window, highlight a user, then click the arrows to join/disjoin a user from the group. Delete this group. See below. 2big NAS User Manual...

  • Page 85: Importing Groups From Active Directory

    Domain column will be green. DELETE A GROUP To delete a user, click the gray X on the far right of the user's row. Confirm in the dialogue window. Note that deleting a group will not affect user data. 2big NAS User Manual...

  • Page 86: External Ports

    Your LaCie NAS features a printer server. To activate it, click the Activate the printer server check box. Then power on the printer and connect it to the NAS via a USB expansion port on the rear of your LaCie NAS. Once connected, the printer will be listed on the Dashboard - External Ports page, and the printer will become available throughout your network.

  • Page 87: External Drives

    EXTERNAL DRIVES Connect an external hard drive to the LaCie NAS via either USB or eSATA, and it will be listed on this page. Once connected, it will behave similarly to the local shares on your LaCie NAS. It will be listed on the Dashboard - Shares page and can be accessed using your operating system's file system (Explorer Window for Windows users, and Finder for Mac users).
  • Page 88 2big NAS User Manual...
  • Page 89 DOWNLOAD The LaCie NAS Dashboard features a torrent server that will allow you to download torrent files. For more information on torrents, see: http://en.wikipedia.org/wiki/BitTorrent_protocol Click the Start Download Machine button. To start a download, click the Add Download button. Choose whether the torrent source is a file or a URL, then navigate to the source.

  • Page 90: Download Page Settings

    Technical note: Because the torrent client service uses bandwidth and system resources, multiple simultaneous downloads can impact your LaCie NAS' performance. Additionally, even after a download has completed, it may continue to use system resources if it is uploading, as long as the torrent is active.

  • Page 91: Manage Raid

    MANAGE RAID Your 2big NAS features a robust RAID management system that will allow you to choose and manage the RAID mode most optimized for your data. MODIFY RAID MODE RAID mode: This box shows you the current RAID scheme for your NAS, as well as the number of disks involved in the scheme.
  • Page 92 In the next screen, choose a RAID level. Clicking the RAID mode's button will give you an explanation of its strengths and weaknesses. Note that converting to the new mode will erase files on the shares (but Dashboard configuration will not be affected). 2big NAS User Manual...
  • Page 93 In the next screen, review the information, then confirm the RAID change by clicking the FINISH button. Then in the next screen, click the FINISH button once again, then confirm by clicking YES. The Dashboard will become unavailable while the RAID mode is changed. 2big NAS User Manual...

  • Page 94: Rebuilding Times

    RAID 1 RAID 0: RAID 0 (also called Spanning mode in some LaCie devices), is the fastest RAID mode. In a RAID 0 array, the available capacities of each disk are added together so that one logical volume mounts on the computer. It offers the best performance but no protection in the case that a disk fails.
  • Page 95 2big NAS User Manual...

  • Page 96: Replacing Disk

    The drive tray may be locked. To unlock it, use the included disk drawer key to turn the lock until the slot is vertical. Draw out the drive tray by inserting your finger into the space behind the drive tray handle and pulling to disengage the drive. 2big NAS User Manual...
  • Page 97 Grasp the drive tray handle and carefully extract the drive. 2big NAS User Manual...

  • Page 98: Disk Insertion

    Disk Insertion Important info: If a hard disk that you have purchased from LaCie fails, please contact your LaCie reseller or LaCie Customer Support. Replacing a drive involves two main steps, installing the new drive and claiming the new disk on the Dashboard - RAID page (see below).
  • Page 99 In the next screen, confirm the addition and complete the RAID Setup wizard. If the 2big is in RAID 0: Click the MANAGE button and complete the RAID Setup wizard. The Dashboard will become unavailable while the RAID mode is changed. The new disk will be added as a part of a RAID array and, if RAID 1 is chosen, the array will begin to rebuild.
  • Page 100 SUPPORT CONFIGURATION Version: Your LaCie NAS' operating system version will be listed here. This information is important when you're updating the OS or if you need to speak with LaCie technical support. System Log: Click the Download button to save the system log to your computer. The log may be useful to LaCie tech support in troubleshooting any issues.

  • Page 101: Email Notification Triggers

    Update Product Operating System LaCie may improve your LaCie NAS' software or add new features over time. See below for updating information. Note that there are two ways of checking for new product software, from the Dashboard or using LaCie Network Assistant.
  • Page 102 Check for an update manually by clicking the gray downward arrow. If a link appears, click it to begin the download. When the download completes, follow the onscreen instructions to complete the update. 2big NAS User Manual...
  • Page 103 Disconnect all connections to shares on the NAS you want to update Make sure you are using the latest version of LaCie Network Assistant (minimum 1.4.2). If you download a newer version, make sure to uninstall previous versions. Download the latest software update for your product from here.
  • Page 104 Browse to and load the update package (.capsule file) you downloaded from the LaCie website. Click on Continue… to begin the update. Mac users may have to type in their administrator’s password. Once the update is complete, verify the update: Click the LNA logo in the menu bar (Mac) or task bar (Windows) and select Configuration Window.
  • Page 105 LOGS The Logs section will list important events, such as RAID change results and warnings. To purge the listings from this list, click the trash icon. 2big NAS User Manual...

  • Page 106: Getting Help

    GETTING HELP If you are having problems with your LaCie product, consult the table below for a list of available resources. Order Source Description Location Concise steps to Quick follow for getting your Either a printed leaflet or accessory box and included in the...

  • Page 107: Troubleshooting Topics

    Q: Is the blue light on the front of the device flickering for an inordinate period of time? A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support.

  • Page 108: Troubleshooting Expansion Device Connection

    I can't copy a file from a connected external hard drive to a share on my LaCie NAS. Q: Is the drive formatted in MS-DOS (FAT32) and the file size is larger than 2GB? A: Due to a limitation inherent in MS-DOS, files larger than 2GB cannot be transferred to a share on the LaCie NAS.

  • Page 109: Troubleshooting The Active Directory Connection

    Settings widget. It can also be set manually from this page. Make sure that the DNS server address provided to the product is a domain DNS, NOT an internet DNS (as may be provided by an internet provider). 2big NAS User Manual...
  • Page 110 DNS resolution. Verify the DNS IP on another computer on the same network as the LaCie product. From this computer, attempt to ping the DNS server. Dashboard: Domain Configuration window settings:...
  • Page 111 Admin login: Use the AD's administrator username. Admin password: Case sensitive. Optional Advanced Criteria can be input to help with joining. Server Name is the Domain Controller Host Name Server IP is the Domain Controller IP 2big NAS User Manual...
  • Page 112 All the above points must be verified, including the next section about configuring the AD to ensure correct Domain joining. Any incorrect configuration can cause the connection to fail. 2big NAS User Manual...

  • Page 113: Active Directory / Domain Side

    Ask the AD administrator to verify if Kerberos Server & Time Server are registered in the domain DNS, in order to allow the LaCie product to connect. Kerberos Server & Time Server need to be accessible to the LaCie product, as these servers are involved in the joining process.

  • Page 114: Reset To Factory Conditions

    Caution: Formatting will erase all the data on your drive (but will not remove users or settings). Make sure to back up all your data onto another volume before proceeding. LaCie cannot be held for responsible for the loss of data occurring during formatting.

  • Page 115: Legal Info

    LEGAL INFO COPYRIGHTS Copyright © 2012 LaCie. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie.

  • Page 116: Licences And Free Software

    LICENCES AND FREE SOFTWARE Your LaCie product ships with copyrighted software that are licensed under the GPL, AFL, Apache, Apple, BSD, GNU LGPL, MIT, OpenLDAP, OpenSSL, PHP, Python, and Creative Common. It also includes free software, the source code for which can be downloaded from the LaCie website: www.lacie.com/support/...
  • Page 117 Information Technology Equipment (VCCI). If this is used near a radio/TV receiver, it may cause radio interference. Install the equipment according to the manual. MANUFACTURER'S DECLARATION FOR CE CERTIFICATION We, LaCie, solemnly declare that this product conforms to the following European standards: Electromagnetic Compatibility Directive (2004/108/EC); Low-Voltage Directive: 2006/95/EC 2big NAS User Manual...

  • Page 118: Warranty Information

    LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's date of original shipment when the equipment is used normally and is properly serviced when needed. If you discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in its sole discretion to (i) repair or replace the product at no charge to you;...
  • Page 119 Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data;...
  • Page 120 2big NAS User Manual...

  • Page 121: Service Doa

    Within the 15 calendar days of purchase, should you experience an issue with your new LaCie product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase.

  • Page 122: Health And Safety Precautions

    LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk, another external hard disk or some other form of removable storage media.

  • Page 123: General Use Precautions

    II). Do not expose the LaCie device to temperatures outside the range of 5º C to 30º C (41º F to 86º F); or to operational humidity beyond 10-80%, non-condensing, or non-operating humidity beyond 10-90%, non-condensing.

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