Troubleshooting Topics - LaCie CLOUDBOX User Manual

7.E GET ANSWERS TO FREQUENTLY ASKED QUESTIONS
Please review the list of questions below. An updated list of may be found at

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.
Troubleshooting the Network Connection
No folders appear on the network.
Q: Does your computer's configuration meet the minimum system requirements?
A: Check minimum system requirements in
Q: Is the device's power supply connected and is the front blue LED on?
A: Make sure: that the power supply is properly connected (see
turned on when it received power: push the rear power button if the blue LED is off and it is plugged into a
power outlet; make certain that your outlet has a sufficient supply of power.
Q: Is the blue LED on the front of the device flickering for an inordinate period of time?
A: If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie
reseller or LaCie Customer Support.
Q: Did you follow the correct installation steps?
A: Review Connect Your LaCie
Q: Are both ends of the Ethernet cable firmly connected?
A: Disconnect the Ethernet cable and wait 10 seconds before reconnecting it.
Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way so
please make certain that it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.
Make sure that you use the Ethernet cable that came in the box from LaCie.
Q: IP address problem?
A: By default the LaCie CloudBox is configured to retrieve its IP address from a DHCP server. The DHCP server is
standard for most home networks since it is furnished by the internet provider. If your network is managed by a
DHCP server and you cannot access the device, contact your internet provider. To learn the IP address of your
LaCie CloudBox, try installing and running LaCie Network Assistant
Assistant). If a DHCP server cannot be found by the LaCie CloudBox, it will run assign itself an IP address that
may not be compatible with your network.
Q: Does your network require devices to be assigned a static IP address?
A: If it appears that you require a static IP, LaCie recommends that you:
CloudBox User Manual
Confirm your Setup
CloudBox.
LaCie CloudBox
for more information.
Connect Your LaCie CloudBox); that the system
(Simplify Local Access with LaCie Network
Support.
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