Troubleshooting; Common Problems And Solutions - LaCie Fuel User Manual

6. Troubleshooting

6. Troubleshooting
The LaCie Fuel device is a plug and play device. However, in certain situations, the setup
process and product usage may require extra attention. Below is a list of troubleshooting tips
to assist you should you have any problems.

Common Problems and Solutions

This section provides suggestions for solving common problems.
It takes awhile for my files to appear in the Seagate Media app or Web
browser
The LaCie Fuel device performs a one-time scan of any content you copy to the drive. This
scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the LaCie Fuel drive and you don't see your files: tap the
Refresh icon to refresh the files within the Seagate Media app, or Press the Refresh button
to update the page you are viewing from a browser.
Can't connect wirelessly to the LaCie Fuel Device
• Make sure the LaCie Fuel device is disconnected from your computer, powered on and
that the Wi-Fi LED is a steady blue.
Tip: The LaCie Fuel device does not broadcast while connected to a computer.
• Make sure to select LaCie Fuel from your device's wireless network list. If you leave the
LaCie Fuel device's wireless range, your device will disconnect from the LaCie Fuel
wireless signal.
• If you know that the LaCie Fuel device is broadcasting, but you can't connect to it, there
may be too many devices connected to LaCie Fuel. You can connect up to eight devices
to your LaCie Fuel device at one time; try disconnecting one of the other devices.
• If you are attempting to stream using a browser, make sure that your device's wireless
connection is enabled. Go to any URL to be redirected to the LaCie Fuel main page.
• Click the Refresh button on your browser.
• If you receive an error similar to this one "You are not connected to Wi-Fi. Go to your
device's Wi-Fi setggins and select LaCie Fuel from the list of wireless networks", uninstall
the Seagate Meid app and reinstall the app on your mobile device.
A song, video or other file won't play
• Make sure that your device supports the file format.
You can copy any file to the LaCie Fuel drive, however, the device to which you stream
your media files will only play or view the formats it supports. Your LaCie Fuel device does
LaCie Fuel User Guide
Common Problems and Solutions
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