Troubleshooting Topics; All Users; Problem: My File Transfers Are Too Slow - LaCie RUGGED RAID User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from LaCie technical

All Users

Problem: My file transfers are too slow.

Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub.
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
A: Refer to the product packaging or consult the product support web page at
the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it can
limit the LaCie device's transfer speed.
Problem: I'm receiving file transfer error messages and/or Time Machine does not work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. See Optional Formatting and Partitioning
Machine is only compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time
Machine compatibility.
Rugged RAID User Manual
support. Select your product, then click the "Troubleshooting" tab.
for help in choosing a file system. Additionally, Apple Time
LaCie technical support to check
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