Troubleshooting Topics - LaCie 8BIG RACK THUNDERBOLT 2 User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.
The LaCie 8big Rack Thunderbolt 2 will not turn on.
Q: Can you confirm that the LaCie 8big is properly connected?
A: Make certain:
The power cables are properly connected to one or both power supplies and to a live power source.
The Thunderbolt cable is connected to a computer that supports Thunderbolt 2 technology or first generation
Thunderbolt technology.
The computer connected to the LaCie 8big is powered on.
The power button on the front of the LaCie 8big was pushed as noted in
Q: Is there a problem with one or both power supply units?
A: Your LaCie 8big has redundant power supplies. Each power supply provides sufficient power to keep the
LaCie 8big running in case the other one fails. Contact LaCie technical support if you believe that one or both
power supplies have failed. In the rare case in which both power supplies fail at the same time, you may be
asked to send the enclosure to LaCie for review.
The LaCie 8big turns off when I daisy chain a device.
Q: Did the product turn off as soon as the device and the LaCie 8big's Thunderbolt 2 port came into contact?
A: The device may not be compatible with Thunderbolt products. Unplug any devices you have connected and
reboot the product.
LaCie 8big Rack Thunderbolt 2 User Manual
Setting Up.
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