Common Windows Problems - Xerox Phaser 4600DN User Manual

General Care and Troubleshooting
Problem
A PostScript error page prints.
The optional tray is not selected in
the driver.
When printing a document in
Macintosh with Acrobat Reader
6.0 or higher, colors print
incorrectly.

Common Windows Problems

Condition
"File in Use" message appears during installation.
"General Protection Fault", "Exception OE", "Spool 32"
or "Illegal Operation" messages appear.
"Fail To Print", "A printer timeout error occurred"
messages appear.
Note Refer to the Microsoft Windows User Guide supplied with your computer for further
information on Windows error messages.
110 Xerox Phaser 4600/4620
User Guide
Possible Cause
The print job may not be
PostScript.
The printer driver has not been
configured to recognize the
optional tray.
The resolution setting in the
printer driver may not be matched
with the one in Acrobat Reader.
• Exit all software applications. Remove all
software from the printer's startup group, then
restart Windows. Reinstall the printer driver.
• Close all other applications, reboot Windows and
try printing again.
• These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Solution
• Make sure that the print job is
a PostScript job. Check to see
whether the software
application expected a setup
or PostScript header file to be
sent to the machine.
• Open the PostScript driver
properties, select the Device
Settings tab, and set the tray
option of the Installable
Options section to Installed.
• Make sure that the resolution
setting in your printer driver
matches the one in Acrobat
Reader.
Suggested Solutions