Global Service Policy; Warranty Policy - Advantech RSB-3730 User Manual

5.3

Global Service Policy

5.3.1

Warranty Policy

Below is the warranty policy of ADVANTECH products.
5.3.1.1 Warranty Period
ADVANTECH-branded off-the-shelf products and 3rd-party off-the-shelf products
used to assemble ADVANTECH Configure-to-Order products are entitled to 2 years
of complete and prompt global warranty service. Product defects in design, materials,
and workmanship are covered from the date of shipment.
All customized products will, by default, carry a 15-month regional warranty service.
The actual product warranty terms and conditions may vary based on the sales con-
tract.
All 3rd-party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
ADVANTECH.
5.3.1.2 Repairs Under Warranty
It is possible to obtain a replacement (cross-shipment) during the first 30 days after
purchase, through your original ADVANTECH supplier to arrange DOA replacement
if the products were purchased directly from ADVANTECH and the product is DOA
(dead on arrival). The DOA cross-shipment excludes any shipping damage, custom-
ized, and/or build-to-order products.
For those products which are not DOA, the return fee to an authorized ADVANTECH
repair facility will be at the customer's expense. The shipping fees for reconstructed
products from ADVANTECH back to customers' sites will be at ADVANTECH's
expense.
5.3.1.3 Exclusions from Warranty
The product is excluded from warranty if:
The product has been found to be defective after expiry of the warranty period.

The warranty has been voided by removal or alternation of product or part iden-

tification labels.
The product has been misused, abused, or subjected to unauthorized disas-

sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or there is failure for which ADVANT-
ECH is not responsible whether by accident or other cause. Such conditions will
be determined by ADVANTECH at its sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a light-

ing strike, flood, earthquake, etc.
There are product updates/upgrades and tests upon the request of customers

who are without warranty.
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