Advantech RSB-3720 User Manual
  1. Manuals
  2. Brands
  3. Advantech Manuals
  4. Single board computers
  5. RSB-3720
  6. User manual

Advantech RSB-3720 User Manual

Nxp i.mx8m plus cortex-a53 2.5" sbc with uio40-express
Hide thumbs Also See for RSB-3720:
Table of Contents

Advertisement

Quick Links

Download this manual
To learn more about EMAC's products and services and how they can help your project
http://ftp.emacinc.com/Tech_Info/About_EMAC_Products_and_Services.pdf
Authorized Distributor, Integrator, and Value-Added Reseller
Manual downloaded from
ftp.emacinc.com
For purchase information please contact
info@emacinc.com
For technical support please submit a ticket at
www.emacinc.com/support

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the RSB-3720 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Advantech RSB-3720

Summary of Contents for Advantech RSB-3720

  • Page 1 To learn more about EMAC’s products and services and how they can help your project http://ftp.emacinc.com/Tech_Info/About_EMAC_Products_and_Services.pdf Authorized Distributor, Integrator, and Value-Added Reseller Manual downloaded from ftp.emacinc.com For purchase information please contact info@emacinc.com For technical support please submit a ticket at www.emacinc.com/support...
  • Page 2 User Manual RSB-3720 NXP i.MX8M Plus Cortex®-A53 2.5" SBC with UIO40-Express...
  • Page 3 The documentation and the software included with this product are copyrighted 2021 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to improve the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated, or transmitted in any form or by any means without the prior written permission of Advantech Co., Ltd.
  • Page 4 Packing List Before installation, ensure that the following items have been shipped: RSB-3720 SBC with Heat Sink (1970004819T001)  Safety Precautions – Static Electricity Follow this simple precaution to protect yourself from harm and the products from...
  • Page 5 The equipment has been dropped and damaged. – The equipment shows obvious signs of breakage. DISCLAIMER: These instructions are provided according to IEC 704-1 standards. Advantech disclaims all responsibility for the accuracy of any statements contained herein. Ordering Information Part No.
  • Page 6 LTE 4G,3G WCDMA/DC-HSPA+, 2G module, MPCI-L280H 1750007990-01 Antenna 4G/LTE full band L=11 cm 50 Ohm 1750006009 Antenna Cable SMA (F) to MHF 1.32 25 cm (9.8 in) *Please contact us for a suitable cellular module for your region. RSB-3720 User Manual...
  • Page 7 RSB-3720 User Manual...

  • Page 8: Table Of Contents

    Figure 2.23USB 1 (USB 3.2 Gen 1 on TOP + USB 2.0 on BOT) 27 LED ......................27 Quick Start Guide..................28 2.6.1 Debug Port Connection and Setting ........... 28 Figure 2.24.................. 28 Figure 2.25.................. 29 Figure 2.26.................. 29 Figure 2.27.................. 30 Figure 2.28.................. 30 Figure 2.29.................. 30 RSB-3720 User Manual...
  • Page 9 3.19.1 Run Applications and Demos ............. 48 Chapter Embedded O.S ........51 Introduction ..................... 52 4.1.1 Device Tree Source File Select for RSB-3720 ......52 Chapter System Recovery ......53 System Recovery..................54 5.1.1 Recovery by SD Card ..............54...
  • Page 10 RISC Design-In Services ................ 56 Contact Information................. 59 Global Service Policy ................59 6.3.1 Warranty Policy................59 6.3.2 Repair Process ................60 RSB-3720 User Manual...
  • Page 11 RSB-3720 User Manual...

  • Page 12: Chapter 1 General Introduction

    Chapter General Introduction This chapter details background information on the RSB-3720.  Introduction  Specification...

  • Page 13: Introduction

    Introduction Advantech’s RSB-3720 is powered by NXP's i.MX 8M Plus Processor — the first Cortex®-A53 based SoC integrated with NPU (Neural Processing Unit). It is capable of providing outstanding Edge AI inference at 2.3 TOPS and delivers excellent perfor- mance to Object Detection and Image Segmentation applications. RSB-3720 is a compact 2.5"...

  • Page 14: Mechanical Specifications

    Operating Temperature: 0 ~ 60 °C/32 ~ 140 °F; -40 ~ 85 °C/-40 ~ 185 °F  Operating Humidity: 5 ~ 95% relative humidity, non-condensing  Storage Temperature: -40 ~ 85 °C/-40~185 °F  Storage Humidity: 60 °C/140 °F @ 95% RH non-condensing  RSB-3720 User Manual...

  • Page 15: Block Diagram

    1.1.5 Block Diagram RSB-3720 User Manual...

  • Page 16: Chapter 2 Hardware Installation

    Chapter Hardware Installation This chapter details mechanical and connector information.  Jumper Information  Connector Information  Mechanical Drawing  Quick Start Guide...

  • Page 17: Jumper And Connector Locations

    Jumper and Connector Locations RSB-3720 User Manual...

  • Page 18: Board Dimensions

    To open a jumper, remove the clip. Sometimes a jumper will have three pins labeled 1, 2, and 3. In such cases, connect either pins 1 and 2 or pins 2 and 3. The jumper settings are schematically depicted in this manual as follows: RSB-3720 User Manual...

  • Page 19: Jumper List

    PIN HEADER 3x1P 2.0mm 180D(M) DIP 2000-13 WS Setting Function (1_2) 5V (Default) (2_3) 2.3.3.2 BLP2 BLP2 Backlight Power Select for LVDS1 Part Number 1653003101 Description PIN HEADER 3x1P 2.0mm 180D(M) DIP 2000-13 WS Setting Function (1_2) 5V (Default) (2_3) RSB-3720 User Manual...
  • Page 20 Part Number 1600000097 Description DIP SW SMD 4P P=1.27mm WO/Pb EHS104LD ECE Feature eMMC Boot (Default) SD Boot QSPI Boot USB Serial Download (USB OTG Port is reserved only, please contact us for a Serial Download Mode Solution) RSB-3720 User Manual...

  • Page 21: Connectors

    USB CONN. (USB 3.2 Gen 1 on TOP + USB 2.0 on BOT) 2.4.2 Connector Settings 2.4.2.1 BAT (RTC Battery CONN.) RSB-3720 supports one 2-pin type connector for the RTC Battery. The connector pins are defined below. Pin Name Pin Name +COIN_RTC Figure 2.1 BAT (RTC Battery CONN.)
  • Page 22 2.4.2.2 BL1 (LVDS Backlight 1) RSB-3720 supports 1 LVDS Backlight CONN. for each channel. The pin definition for the 1st channel is demonstrated below: Pin Name Pin Name +12V LCD_BKLT0_EN LCD_BKLT0_PWM Figure 2.2 BL1 (LVDS Backlight 1) 2.4.2.3 BL2 (LVDS Backlight 2) RSB-3720 supports 1 LVDS Backlight CONN.
  • Page 23 2.4.2.4 COM1 (COM + CAN Pin Header): (default as debug console) RSB-3720 supports COM1 Pin Header for 1 x 4-wires COM port (Can be defined as RS-232/RS-422/RS-485 by S/W setting). Its default setting is RS-232 debug console + 1 CANBus (Supports CAN-FD with industrial temp. SKU: RSB-3720WQ/RSB-...
  • Page 24 2.4.2.5 CSI1 (MIPI-CSI Camera Input 1) RSB-3720 supports 2 x 4-Lane MIPI-CSI Camera Input CONNs, CSI1 is for MIPI- CSI1. Their pin definitions are demonstrated below: Pin Name Pin Name MIPI_CSI1_D0- MIPI_CSI1_CLK- MIPI_CSI1_D0+ MIPI_CSI1_CLK+ MIPI_CSI1_D1- I2C2_CSI1_SCL MIPI_CSI1_D1+ I2C2_CSI1_SDA +V1.8 CLKO1 +V1.8...
  • Page 25 2.4.2.6 CSI2 (MIPI-CSI Camera Input 2) RSB-3720 supports 2 x 4-Lane MIPI-CSI Camera Input CONNs, CSI2 is for MIPI- CSI2. The pin definitions are demonstrated below: Pin Name Pin Name MIPI_CSI2_D0- MIPI_CSI2_CLK- MIPI_CSI2_D0+ MIPI_CSI2_CLK+ MIPI_CSI2_D1- I2C3_CSI2_SCL MIPI_CSI2_D1+ I2C3_CSI2_SDA +V1.8 CLKO2 +V1.8...
  • Page 26 DCIN/ DCIN1 (12V DC Power Input by DC Jack/ by Pin Header) The power input for RSB-3720 is 12V. We designed the DC Jack and 2 x pin type Pin Header co-layout. The default SKU is a lockable DC Jack.
  • Page 27 2.4.2.8 HDMI (HDMI CONN.) RSB-3720 supports 1 x HDMI 2.0 CONN. along its coast line. Pin Name Pin Name HDMI_TD2+ HDMI_TD2- HDMI_TD1+ HDMI_TD1- HDMI_TD0+ HDMI_TD0- HDMI_CLK+ HDMI_CLK- HDMI_CEC HDMI_Utility/ eARC+ HDMI_DDC_SCL HDMI_DDC_SDA HDMI_HPD/ eARC- Figure 2.10 HDMI (HDMI CONN.) RSB-3720 User Manual...
  • Page 28 2.4.2.9 LAN1 (Ethernet eth0) LAN1 supports 10M/100M/1G. Pin Name Pin Name LAN1_MDI0+ LAN1_MDI0- LAN1_MDI1+ LAN1_MDI1- LAN1_MDI2+ LAN1_MDI2- LAN1_MDI3+ LAN1_MDI3- LAN1_ACT# +2.5V_VDDH1 LAN1_LED_1000# LAN1_LED_10_100# Figure 2.11 LAN1 (Ethernet eth0) RSB-3720 User Manual...
  • Page 29 2.4.2.10 LAN2 (Ethernet eth1) LAN2 supports 10M/100M/1G. Pin Name Pin Name LAN0_MDI0+ LAN0_MDI0- LAN0_MDI1+ LAN0_MDI1- LAN0_MDI2+ LAN0_MDI2- LAN0_MDI3+ LAN0_MDI3- LAN0_ACT# +2.5V_VDDH0 LAN0_LED_1000# LAN0_LED_10_100# Figure 2.12 LAN2 (Ethernet eth1) RSB-3720 User Manual...
  • Page 30 Pin Name LINEOUT_L LINEOUT_R Figure 2.13 LOUT (Line Out Pin Header) 2.4.2.12 LVDS (LVDS CONN.) RSB-3720 supports one single channel LVDS @LVDS0, one 4-Lane MIPI-DSI @LVDS1, and can be configured as 1 dual channel LVDS. Pin Name Pin Name +VDD_LVDS +VDD_LVDS...
  • Page 31 Figure 2.14 LVDS (LVDS CONN.) 2.4.2.13 M2 (M.2 Key E CONN.) RSB-3720 supports 1 x M.2 Key E CONN. for extension. It has the following inter- faces: USB/PCIe/SDIO/UART/I2S. Pin Name Pin Name +3.3V USB_M2_0+ +3.3V USB_M2_0- SAI2_TXC SD1_CLK SAI2_TXFS SD1_CMD...
  • Page 32 I2C1_SCL M2_IRQ# +3.3V +3.3V Figure 2.15 M2 (M.2 Key E CONN.) RSB-3720 User Manual...
  • Page 33 MIC (MIC In Pin Header) Description Description MIC_IN Figure 2.16 MIC (MIC In Pin Header) 2.4.2.15 MPCIE (Mini-PCIe CONN.) RSB-3720 supports 1 x full size Mini-PCIe CONN. for extension via USB interface. Pin Name Pin Name MINICARD_DET#_3V3 UIM_VCC UIM_DATA UIM_CLK...
  • Page 34 Figure 2.17 MPCIE (Mini-PCIe CONN.) 2.4.2.16 RST (Reset Button) Description Description RESET_IN# Figure 2.18 RST (Reset Button) RSB-3720 User Manual...
  • Page 35 2.4.2.17 SD (SD Slot) RSB-3720 supports 1 x Micro SD Slot. Pin Name Pin Name SDCARD_DAT2 SDCARD_DAT3 SDCARD_CMD +3.3V SDCARD_CLK SDCARD_DAT0 SDCARD_DAT1 +VDD_SD2 Figure 2.19 SD (SD Slot) 2.4.2.18 SIM (SIM Slot) RSB-3720 supports 1 x Nano SIM Slot. Pin Name...
  • Page 36 2.4.2.19 UIO1 (UIO40-Express Pin Header 1) RSB-3720 supports I/O extension via UIO40-Express standard. The UIO1 connector pinout is demonstrated below: Pin Name Pin Name 5V_USB1 USB1_D- USB2_D+ USB1_D+ USB2_D- 5V_USB2 USB3_SSTX- GPIO2 USB3_SSTX+ GPIO4 5V_USB3 USB3_D- USB3_SSRX+ USB3_D+ USB3_SSRX- 5V_USB3 Figure 2.21 UIO1 (UIO40-Express Pin Header 1)
  • Page 37 2.4.2.20 UIO2 (UIO40-Express Pin Header 2) RSB-3720 supports I/O extension via UIO40-Express standards. The UIO2 connec- tor pinout is demonstrated below: Pin Name Pin Name COM2_TXD COM4_TXD COM2_RXD COM4_RXD GPIO5 GPIO6 GPIO7 GPIO8 GPIO9 GPIO10 GPIO11 GPIO12 CAN2_TXD I2C4_SDA CAN2_RXD I2C4_SCL 3.3V...

  • Page 38: Led

    Figure 2.23 USB 1 (USB 3.2 Gen 1 on TOP + USB 2.0 on BOT) Name Description Function LED_PWR LED GREEN SMD 0603 2P LTST- Show Power Status C191KGKT LED_USER LED BLUE SMD 0603 19-215SUBC/ Software Programmable: S280/TR8 Method will be provided in Chapter 3. RSB-3720 User Manual...

  • Page 39: Quick Start Guide

    2.6.1 Debug Port Connection and Setting RSB-3720 debug port is shared with COM1. Please connect the debug console cable 1700100250 & 1700019474. Then connect the USB-to-RS232 Cable to your PC terminal. Connect the cable to COM1 pin header to the nearby the HDMI connector.
  • Page 40 Connect a Display: RSB-3720’s default display interface is HDMI. When you use HDMI display as an example, please connect the HDMI display cable to RSB-3720’s HDMI con- nector as shown in Figure 2.24. Figure 2.25 Connect the Power Source: RSB-3720’s power input is 12VDC. The power interface’s location is DCIN1.
  • Page 41 BOT side of the board will light up to indicate that the board has booted up nor- mally. (Figure 2.26) Figure 2.27 After booting, the display boot screen is shown in Figure 2.27. The debug win- dow is shown in Figure 2.28. Figure 2.28 Figure 2.29 RSB-3720 User Manual...

  • Page 42: Software Functionality

    Chapter Software Functionality This chapter details software functions on the RSB-3720.

  • Page 43: Display

    Step 4: Press enter after boot. The system will stop at u-boot as below, enter the command in red and press enter. Normal Boot Hit any key to stop autoboot: 0 u-boot=> u-boot=> setenv fdt_file imx8mp-rsb3720-a1-lvds0-auo.dtb; boot RSB-3720 User Manual...
  • Page 44 Step 4: Press enter after boot. The system will stop at u-boot as demonstrated below, enter the command in red and press enter. Normal Boot Hit any key to stop autoboot: 0 u-boot=> u-boot=> setenv fdt_file imx8mp-rsb3720-a1-lvds1-auo.dtb; boot Step 5: Weston UI will be displayed on screen. RSB-3720 User Manual...
  • Page 45 Step 2: Change VDD1 jumper to (2-3 short), BLP1 jumper to (2-3 short). Step 3: Connect another 12V adapter to the DC-Jack on the backlight cable. Step 4: Power on RSB-3720 and the extra 12V adapter. Step 5: Press enter after boot. The system will stop at u-boot as demonstrated below, enter the command in red and press enter.

  • Page 46: Audio

    Playback channels: Front Left - Front Right Limits: Playback 0 - 192 Mono: Front Left: Playback 192 [100%] Front Right: Playback 192 [100%] 2. Record and playback: # arecord -t wav -c 1 -r 44100 -d 5 /tmp/mic.wav # aplay /tmp/mic.wav RSB-3720 User Manual...

  • Page 47: Mini-Pcie

    Step 2: Execute the pppd command to connect to the network. # ppd connect 'chat -v -s -t 10 "" "AT" "" "ATDT*99***4#" "CONNECT" ""' user username password password /dev/ttyACM2 460800 nodetach crtscts debug usepeerdns defaultroute & RSB-3720 User Manual...

  • Page 48: Test Wi-Fi With Ewm-W163M201E Module (Pcie Interface)

    64 bytes from 8.8.8.8: icmp_seq=2 ttl=54 time=2.10 ms 3.4.2 Test Bluetooth with EWM-W163M201E Module (USB Interface) $ hciconfig hci0 up $ bluetoothctl $ discoverable on $ pairable on $ scan on [NEW] FC:18:3C:8D:75:F4 myphone $ scan off $ pair FC:18:3C:8D:75:F4 $ connect FC:18:3C:8D:75:F4 RSB-3720 User Manual...

  • Page 49: Serial Port

    ->DB9 Pin 4, Adam-4520 TX+ <--> DB9 Pin 3 # stty -F /dev/ttymxc2 speed 115200 ignbrk -brkint -icrnl -imaxbel -opost -onlcr -isig -icanon - iexten -echo -echoe -echok -echoctl -echoke # cat /dev/ttymxc2 & # echo "Serial Test" > /dev/ttymxc2 RSB-3720 User Manual...

  • Page 50: Rs-485 Test

    USB disk test (USB 2.0/ USB 3.2 Gen 1 By 1 port) Step 1: Issue the following command (lsusb -t) after inserting a USB disk into the USB 2.0 port or USB 3.2 Gen 1 port to check if the USB device is listed. RSB-3720 User Manual...

  • Page 51: Rtc

    Test (eg. emmc) # dd if=/dev/urandom of=data bs=1 count=1024 # dd if=/dev/mmcblk0 of=backup bs=1 count=1024 skip=4096 # dd if=data of=/dev/mmcblk0 bs=1 seek=4096 # dd if=/dev/mmcblk0 of=data1 bs=1 count=1024 skip=4096 # diff data data1 # dd if=backup of=/dev/mmcblk0 bs=1 seek=4096 RSB-3720 User Manual...

  • Page 52: Ethernet

    3.10 Ethernet Step 1: Check the Ethernet device Step 2: Connect the cable and ping test (eg. Eth0) RSB-3720 User Manual...

  • Page 53: Gpio

    503 > /sys/class/gpio/export Step 3: Set GPIO direction root@imx8mprsb3720a1:~# echo out > /sys/class/gpio/gpio1/direction root@imx8mprsb3720a1:~# echo in > /sys/class/gpio/gpio2/direction Step 4: Read value and set output value than check root@imx8mprsb3720a1:~# cat /sys/class/gpio/gpio2/value root@imx8mprsb3720a1:~# echo 1 > /sys/class/gpio/gpio1/value root@imx8mprsb3720a1:~# cat /sys/class/gpio/gpio2/value RSB-3720 User Manual...

  • Page 54: Watchdog

    ! jpegenc ! filesink location=sample.jpeg 3.13.2 MIPI-CSI1 (Tested with OV5640 + mini-SAS to MIPI-CSI Cable) 3.13.2.1 Preview # gst-launch-1.0 v4l2src device=/dev/video1 ! video/x-raw,width=640,height=480 ! wayland- sink 3.13.2.2 Capture # gst-launch-1.0 v4l2src num-buffers=1 device=/dev/video1 ! video/x- raw,width=640,height=480 ! jpegenc ! filesink location=sample.jpeg RSB-3720 User Manual...

  • Page 55: Mipi-Csi0 (Tested With Basler Daa3840-30Mc Camera)

    3.13.3.1 Preview # gst-launch-1.0 -v v4l2src device=/dev/video0 ! "video/x-raw,for- mat=YUY2,width=1920,height=1080" ! queue ! imxvideoconvert_g2d ! waylandsink 3.13.3.2 Capture # gst-launch-1.0 v4l2src num-buffers=1 device=/dev/video0 ! video/x- raw,width=1920,height=1080 ! jpegenc ! filesink location=sample.jpeg RSB-3720 User Manual...

  • Page 56: Canbus Or Can-Fd

    RSB-3720CQ & RSB-3720CD, RSB-3720 COM1 Pin Header is CANB-FD only with RSB-3720WQ & RSB-3720WD) Step 1: Connect the UIO-4034 A101-2 CANbus port Pin 2 and Pin 7 to RSB-3720 COM1 with 1700100250 cable, pin 9 and Pin 6 of the DB9.

  • Page 57: Led

    -opost -onlcr -isig -icanon -iexten -echo -echoe -echok -echoctl -echoke # cat /dev/ttyUSB0 & # echo "Serial Test" > /dev/ttyUSB0 EEPROM # echo -n $'\x06\x05\x04\x03\x02\x01' > test # dd if=test of=/sys/bus/i2c/devices/3-0050/eeprom # hexdump -C /sys/bus/i2c/devices/3-0050/eeprom -n 64 RSB-3720 User Manual...

  • Page 58: Uio-4032

    # ip link set can1 up type can bitrate 125000 # ifconfig can1 up # candump can0 & # cansend can1 1F334455#1122334455667788 EEPROM # echo -n $'\x06\x05\x04\x03\x02\x01' > test # dd if=test of=/sys/bus/i2c/devices/3-0050/eeprom # hexdump -C /sys/bus/i2c/devices/3-0050/eeprom -n 64 RSB-3720 User Manual...

  • Page 59: Uio-4036

    Python classes allowing the user to run Machine Learning applications in a simplified and efficient way without spending time on cross-compilations, deploy- ments, or reading extensive guides. For more examples and how to run PyeIQ demos on RSB-3720, please refer to the below page: http://ess-wiki.advantech.com.tw/view/AIMLinux/AddOn/Edge_AI 3.19.1...
  • Page 60 GPU, NPU PASS Detection Fire Classification TFLite:2.1.0 RSB-3720 5.4.24_2.1.0 GPU, NPU PASS Fire Classification ArmNN:19.08 RSB-3720 5.4.24_2.1.0 GPU, NPU PASS Pose Detection TFLite:2.1.0 RSB-3720 5.4.24_2.1.0 GPU, NPU PASS Face/Eyes Detec- OpenCV:4.2.0 RSB-3720 5.4.24_2.1.0 GPU, NPU PASS tion RSB-3720 User Manual...
  • Page 61 RSB-3720 User Manual...

  • Page 62: Embedded O.s

    Chapter Embedded O.S This chapter details instructions for building Linux systems...

  • Page 63: Introduction

    O.S. (Linux kernel starting from 5.4.24 to 5.4.70). It contains all the system-required shell commands and drivers needed to operate the platform. We do not offer IDE developing environment on RSB-3720 BSP. Users can evaluate and develop their device using the Ubuntu 16.04 LTS environment.

  • Page 64: System Recovery

    Chapter System Recovery This chapter details system recov- ery procedures for a damaged Linux OS.

  • Page 65: System Recovery

    Insert the USB disk and SD card then boot the whole system from the SD card by changing SW1 to 1-2 ON, 3-4 OFF. Enter USB disk folder and make a bootable emmc. # cd /run/media/sda1/ # cd 3720A1AIM30LIVA0070_iMX8MP_flash_tool/mk_inand/ # sudo ./mksd-linux.sh /dev/mmcblk2 RSB-3720 User Manual...

  • Page 66: Advantech Services

    Chapter Advantech Services This chapter outlines Advantech’s Design-In services, technical sup- port, and warranty policy for RSB- 3720.

  • Page 67: Risc Design-In Services

    RISC Design-In Services Advantech’s RISC Design-In Services help customers reduce the time and work required to design new carrier boards. We handle the complexities of technical research, greatly minimizing the development risks associated with carrier boards. Easy Development Advantech offers support firmware, root file systems, board support packages, and other development tools that help customers easily develop unique carrier boards and differentiate their embedded products and applications.
  • Page 68 Addressing this, Advantech introduced Streamlined Design-in Support Services for RISC-based Computer on Modules (COM). With a dedicated professional design-in services team, Advantech actively participates in carrier board design and problem RSB-3720 User Manual...
  • Page 69 R&D costs and hardware investment. By virtue of a cooperative relationship with leading original manufacturers of CPUs and chipsets — such as ARM, TI, and NXP — Advantech helps solve communication and technical support difficulties. This can reduce the uncertainties in product development.

  • Page 70: Contact Information

    Advantech’s team has years of experience in customer support and HW/SW development. Advantech supports customers with professional advice and informa- tion — shortening development time and enabling effective product integration. Validation Stage After the completion of a customer's ES sample there is a series of verification steps.

  • Page 71: Repair Process

    The DOA cross-shipment excludes any shipping damage, customized and/or build- to-order products. For products that are not DOA, the return fee to an authorized Advantech repair facil- ity will be at the customer’s expense. The shipping fee for reconstructed products from Advantech back to the customer will be at Advantech’s expense.
  • Page 72 “Attn. RMA Service Department”. All products must be returned in properly packed ESD material or anti-static bags. Advantech reserves the right to return unrepaired items at the customer's cost if inap- propriately packed. Door-to-Door transportation, such as speed post, is recommended for delivery. Oth- erwise, the sender should bear additional charges such as clearance fees if air cargo shipment methods are used.
  • Page 73 If a product has been repaired by Advantech, and within three months after such a repair the product requires another repair for the same problem, Advantech will con- duct the repair free of charge. However, free repairs do not apply to products that have been misused, abused, or subjected to unauthorized disassembly/modification;...
  • Page 74 RSB-3720 User Manual...
  • Page 75 No part of this publication may be reproduced in any form or by any means, such as electronically, by photocopying, recording, or otherwise, without prior written permission from the publisher. All brand and product names are trademarks or registered trademarks of their respective companies. © Advantech Co., Ltd. 2021...

This manual is also suitable for:

Rsb-3720cd-bca1eRsb-3720wd-bca1eRsb-3720cq-aca1eRsb-3720wq-aca1e

Table of Contents