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Virtual Media
Problem
Virtual Media doesn't
work.
There is no Virtual Media
icon on my Control
Panel.
I can't boot my remote
server from my Virtual
Media drive.
If I connect a USB floppy
drive to a remote server,
it can boot the remote
server. But, if I map it to
the remote server as a
Virtual Media drive, it
cannot boot the remote
server.
I cannot mount a Folder
as a Virtual Media
device.
Web Browser
Problem
After upgrading the
firmware, after logging in
with my web browser, the
switch appears to still be
using the old firmware
version.
Firefox only opens the
Java Client Viewer. It
doesn't open the
WinClient ActiveX
Viewer.
The remote server's mainboard does not support USB. If
there is a newer firmware and BIOS version for the remote
server's mainboard – one that supports USB – get it from
the manufacturer and upgrade the server's mainboard
firmware and BIOS.
1. Virtual Media only supports devices connected with
KA7166, KA7168, KA7169, KA7175, KA7176, KA7177,
KA7178, KA7188 or KA7189 KVM Adapter Cables with
KN-Series KVM over IP switches.
2. You must have Administrator privileges on your client
computer. This is a Windows limitation.
Your remote server's BIOS doesn't support booting from a
USB drive. Get the latest firmware and BIOS version for
your mainboard from the manufacturer and upgrade your
mainboard BIOS.
USB floppy drives have two types of format: UFI and CBI.
Both can be used for OS level virtual media functions, but
currently only UFI is supported for BIOS level (such as
boot) functions.
If the actual Folder is formatted with the FAT16 file system,
it cannot be mounted if its size exceeds 2GB.
The switch is using the new firmware version but the
browser is displaying a page that is stored in its cache.
Simply log out and clear your browser's cache.
→
IE: Tools
Internet Options
→
Files
Delete Files
→
Firefox: Tools
The WinClient ActiveX Viewer requires ActiveX. Since
Firefox doesn't support ActiveX only the Java Client Viewer
is available.
Resolution
Resolution
→
Temporary Internet
Clear Private Data
Appendix
283
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