My Software Isn't Recognizing My Modem - US Robotics USR5610B User Manual

Internal U.S. Robotics Winmodem® Modems 31
yellow exclamation points or red Xs over them, your COM ports may be
configured incorrectly. If this is the case, you may need to contact your
computer manufacturer.
Possible solution:
Windows 95 or 98 Your modem will locate a free IRQ to install itself.
For a proper installation, one of these IRQs will have to be free before you
install your modem.
First uninstall your modem, but do not physically remove it from your
computer. Uninstallation directions vary; check the "Uninstalling a U.S.
Robotics Modem" chapter in this manual for the proper method. Then,
to free an IRQ for your modem, open Device Manager. Click Windows
Start, select Settings, and click Control Panel. Click the System icon,
then click the Device Manager tab. In the list of system devices where
you found your modem, double-click the Computer icon. The
"Computer Properties" screen will appear. When it does, click the View
Resources tab, then click Interrupt request (IRQ) to make sure that it is
selected.
On the left side of the "Computer Properties" screen is a list of the
system IRQs, numbered 0 through 15. On the right side are the devices
that are using these IRQs. Any IRQ numbers not listed on the left side are
not being used. Take note of an available IRQ that your modem can use.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device's documentation for more
information about removing, disabling, or relocating it.
Windows NT Make sure you follow the instructions on the Installation
Guide and any addenda included with your modem. The installation of
this modem in Windows NT is very specific, and it is possibly different
from other installations you have experienced. The steps need to be
followed exactly for a successful installation.
My software isn't Possible solution:
recognizing my
Your communications software may not function properly if you have
modem.
more than one version of the software installed, you are using an older
version, or you have more than one communications software installed
on your system. We highly recommend using the communications